Santosh C. Paul
Email : email@example.com
Telephone : 009**-****-****
Address : FLAT M31, BLDG 1327, RD 1232, GUFOOL 312, MANAMA, KINGDOM OF BAHRAIN
Date of Birth : 18th June 1969
Languages known : English, Hindi, Malayalam and Arabic
Driving License : YES
Nationality : INDIAN
To pursue a challenging and successful career as Desktop Support Engineer
with a progressive organization that will allow me to make as impact upon total performance by using my skills and experiences.
Professional holding a B.E Electrical Engineering with a 22 Years of total IT experience in the areas of computer Desktop Support & fault diagnosis, hardware troubleshooting, Windows 7 Administration, hardware resource management and Inventory. Out of that one & half years has been as a Customer Support Engineer, six months as a Hardware Instructor cum Service Engineer and around 5 years of international experience in Saudi Arabia as Network Administrator cum Sales & Support Engineer. In Bahrain, five years with DHL Express, Manama as IT Support Manager and in DHL Express, Muharraq around eleven years as Technical Support Analyst.
1.B.E Electrical Engineering from Bhilai Institute of Technology, Durg from Pandit Ravishankar Shukla University, Raipur, INDIA, 1992.
2.Attended the course of Diploma in Computer Engineering from C.M.S Institute, Mumbai, INDIA.
1.Microsoft Certified System Engineer MCSE for MS NT 4.0 WITH specialization in Enterprise Server, TCP/IP & Internet Information Server in 2000.
2.Microsoft Certified Desktop Specialist for Windows XP in 2006.
3.Microsoft Certified Technology Specialist for SQL Server 2005 Administration in 2009.
4.Cisco Certified Network Associate – CCNA in 2010.
5.ITIL Foundation Certificate in IT Service Management in 2014.
6.Microsoft Certified Professional in Windows 10 in JAN 2018.
1A. Company Name : DHL EXPRESS, MANAMA, BAHRAIN
Position : IT SUPPORT MANAGER
Duration : Mar ’01 to May’06.
1B. Company Name : DHL EXPRESS, MUHARRAQ, BAHRAIN
Position : TECHNICAL SUPPORT ANALYST
Duration : Jun ’06 to Nov’17.
DHL Express is worldwide logistics company handling the domestic courier documents and Import & Export of International documents and heavy weight shipments. They have five branches in Bahrain and their head office is located at Muharruq Airport. Main corporate clients are National Bank of Bahrain, American Express, US NAVY, BDF, HSBC and various other big organizations.
Administration, maintenance and backup of all desktops and Servers.
Troubleshooting, fault diagnosis and maintenance of HP desktops, HP laptops and HP printers.
Responsible of all network hardware and application software support of DHL customized applications.
Handled all the user's windows profiles and DHL applications authorizations.
Give technical assistance to purchasing departments for purchasing of new desktops and laptops.
Study, review and implement the current hardware upgradations and new installations.
Awarded two times for Employee of Month in March 2006 and 2016 for implementing and upgrading of all old desktops and laptops to windows 7.
2A. Company Name : ELECTRONIC CONCEPTS SUPERSTORE, RIYADH, S.A.
Duration : Aug ’94 to Dec’95.
2B. Company Name : ELECTRONIC CONCEPTS SUPERSTORE, ALKHOBAR, S.A.
Duration : Jan ’96 to Nov’98.
2C. Company Name : ELECTRONIC CONCEPTS SUPERSTORE, JEDDAH, S.A.
Duration : Dec ’98 to April’99.
Position : Network Administrator cum Sales & Support Engineer.
Electronic Concepts Supertsore [ECS ] is computer hardware company involved in Sales & Support of MICRON, ACER and IBM compatible computers & its peripherals. The showroom contains wide range of Computers, Printers, Scanners, Softwares, Networking prodcuts, etc. That is why the company is called Electronic Concepts Supertsore and it has around 2,000 products. Main corporate clients are Saudi Aramco, SABIC, Ministry of Defense, ROYAL NAVY, King Fahd University of Petroleum & Minerals (KFUPM) and various other big organizations.
Handling & processing of all the price quotations related networking of the corporate sector.
Admininstration & maintenance of company database of 2000 products.
Assisted the Marketing team in helping them to conduct & organize onsite seminars of our new products & techincal support for the customers’ technical inquiries.
Responsible for attending any network hardware & software problems on client side.
3.Company Name : P. C. POINT, KOCHI, INDIA
Position : Hardware Instructor cum Service Engineer
Duration : Nov ’93 to Mar’94.
P. C. Point, Cochin is a computer hardware institute conducting diploma courses in computer engineering and they are involved in sales & support of IBM compatible computers & its peripherals. They have centers at all major cities of India and their head office is located at Bombay. Main corporate clients are Cochin Refineries, Cochin Shipyards, Cochin University and various other big organizations.
Conducted Computer Hardware training for students on computer basics, hardware parts, troubleshooting and fault diagnosis of computers & its peripherals.
Attended the field calls of our clients & troubleshooting of computer hardware & printer problems on the client site.
Assisted the Sales team to check the configuration of network workstations & the Servers for AMC.
Design & Course scheduling of the computer training programs and training of the new Faculties.
4.Company Name : MAHAVIR AGENCIES, RAIPUR, INDIA
Position : Customer Support Engineer
Duration : Jan ’92 to Oct’93.
Mahavir Agencies is a dealer of Sterling Computers (SIVA), Madras and L & T printers. We are involved in sales & support of SIVA computers & its peripherals. Main corporate clients are Bhilai Steel Plant, Century Cement, Woolworth, Raipur Agricultural University and various other big organizations.
Installtion of SIVA & IBM compatible computers and L & T printers on client side.
Attended field calls of clients & troubleshooting the defective computers & Printer onsite.
Conducted training for clients on basic computer education in MS DOS & Windows.
Upgrading & fine tuning of computers at client site under AMC.
References: 1. Mr. Wissam Zouheiry, IT Manager, DHL Bahrain HUB.