Jill Stephen

Address: Erden Apartment, Cildir Mahallesi 154/1, Sokak No:1

Marmaris, Mugla,Turkey

Mobile: 053*-***-**** Email:ac4yyf@r.postjobfree.com

Date of Birth: 2nd October 1980

Profile

Key Skills and Experience

•Good team worker and also works well on individual projects

•Ambitious and self motivating

•Performs well under pressure and aim for targets

Hobbies and Interests

Photography, Art Galleries, Shopping, Spending time with family and friends and Travelling.

Career History

First Future

June 2017 – Present

Online English Teacher

ALO7 Online Tutor

January 2017 – June 2017

Online English Teacher

Pinokyo School – Marmaris

January 2017 – March 2017

Teaching Children English as a second language

Arts and Crafts

Cooking with children

Taking Children to places out of school

General kindergarten duties

Private English Lessons

August 2015 – January 2017

Reading English, Writing English and English Conversation

AKD Kids – Marmaris

June 2015 – November 2016

Teaching Children English as a second language

Arts and Crafts

Cooking with children

Taking Children to places out of school

General kindergarten duties

Tamarisk Tourism - Villa Host and Yoga Tour Representative

May 2014 – June 2015

Regular villa checks

Utility and Council bills paid

Cleaning Service

Rental Service

Pool and Garden Maintenance

Repairs when needed

Transfers when needed

Meeting guests at the airport

Escorting guests to their accommodation

Organising and hosting welcome meetings

Selling and organising excursions and other activities

Selling car hire and other services

Responding to clients queries

Handling client issues

Dealing with unforeseen non-client problems establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies

Maintaining an in-depth knowledge of the resort and the local area in order to answer client’s questions

Accompanying customers on excursions and acting as a guide

Checking hotel standards and safety procedures

Completing risk assessments and health and safety checks

Keeping basic accounts and records, and writing reports

Scottish Gas - Concierge Manager

March 2012 - April 2014

Front of house

Dealing with external and internal 3rd parties

Delivering great customer service

Planning away days for teams and managers

Arranging taxis

Managing customer’s expectations

Banking and Pay point banking

Charity banking

Office shopping

Vouchers

Ordering

Discounts

Bikes

Invoices

Co-ordinate Site events, National Site events, Sport Relief and Comic Relief

Deal with Large Charity events

Deal with DSE Requirements

Liaise with on site and off site contractors

Scottish Gas - Customer Service Adviser

March 2003 - March 2012

Responsible for dealing with customer’s phone based enquiries whilst on the spot problem solving and managing customer expectations

Working within a team of 10 agents

Hitting challenging daily targets

Additional responsibilities as Engagement Champion for Department

John Lewis - Visual Merchandiser

January 2001 - May 2005

Creating and maintaining window displays - Including colour, Lighting and Product information

Creating in store displays - Including colour, Lighting and Product information

Reading Floor Plans

Producing price tickets and signage for displays

Get Shirty - Visual Merchandiser/Selling Assistant

July 2000 - January 2001

Creating and maintaining window displays - Including colour, Lighting and Product information

Creating in store displays - Including colour, Lighting and Product information

Ticketing

Signage

Delivering in store and proactive selling with excellent product knowledge

Assist with deliveries, ensuring that stock is safely and neatly stored in the stockrooms

Education and Training

2014 – 2015

150 hour TEFL/TESOL Master Course

English

2005 - 2009

Stevenson College

PDA Photography

HND Photography

HNC Photography

NQ Photography

1997 - 2000

Aberdeen College

HND Visual Merchandiser and Display

HNC Visual Merchandiser and Display

GSVQ Level 3 Art and Design

1992 -1997

Portlethen Academy

7 SCE Standard Grades

19 SCOTVEC National Certificates

Proficient in MS Office Inc, Word, Excel, Power Point, Publisher, Outlook and Photoshop.

Contact this candidate