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Customer Service Manager

Liberty, MO
March 29, 2018

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Matt Russell, MBA


Project Manager / Operations Manager


Highly motivated, dedicated professional with over 5 years of operations management/quality assurance experience using proven methods and technology to successfully cut costs, streamline operations and increase productivity.

Ability to quickly adapt to a changing environment and effectively coordinate tasks to accomplish projects with timeliness and creativity.

Strong interest in sustainability and renewable energy and contributing project management and problem solving abilities.

Hold Master of Business Administration degree with concentration in Project Management; Lean/Six Sigma-Green Belt; ability to obtain U.S. Security Clearance.


Strategic Planning

Team Management

Communication Skills

Cost Control

Critical Thinking

Plan Development

Quality Assurance

Microsoft Office

Cost Management

Customer Service

Resource Allocation



Risk Management

Project Scheduling


Hitech Automation Inc., Pleasant Valley, MO November 2012 – Present

Operations Manager November 2013 – Present

Implement work station changes that resulted in a reduced kit assembly by 30%.

Participate in selection, training, and implementation of new ERP software.

Able to negotiate a 40% cost reduction in freight shipments through effectively leading partnership.

Communicate with and advise Sales team to ensure customer excellence.

Provide continual support to resolve issues for internal and external customers.

Customer Service Representative November 2012 – October 2013

Assisted with customer needs and suggested suitable products and solutions.

Negotiated purchase prices and tracked order progress through supply chain.

Scheduled and tracked LTL and small parcel shipments; inputted customer orders into ERP software.

Sergeant, United States Marine Corps, Beaufort, SC

Work Center Supervisor / QA Inspector December 2011 – December 2012

Facilitated daily operations by implementing effective and efficient maintenance processes grouping maintenance teams according to skill level resulting in reduction of equipment repair times by 30% over 3 months.

Initiated and led process improvement projects to reduce waste and improve accuracy of internal processes.

Managed diverse teams with responsibility for prioritization of work assignments, screening ordered parts, performance review, and disciplinary action to ensure support of other work groups.

As a Division Collateral Duty Inspector, supervised and inspected more than 2,000 maintenance actions during a period of 15 months to improve safety and equipment readiness.

Corporal, United States Marine Corps, Beaufort, SC

Program Manager / Assistant Supervisor December 2009 – December 2011

Conducted and documented training of up to 25 Marines assigned to the Maintenance and Avionics Divisions.

Maintained parts inventory, equipment, and documentation and ensured accuracy of all information.

Oversaw and maintained training and records for work center Hazardous Material.

Lance Corporal, United States Marine Corps, Beaufort, SC

Technician December 2007 – December 2009

Analyzed, interpreted, and maintained technical publications to diagnose and repair various systems.

Gained extensive knowledge in troubleshooting and repair of electrical, hydraulic, and refrigeration equipment.


Keller Graduate School of Management, 3.88 GPA

Master of Business Administration, Project Management Concentration, February 2018

University of Phoenix, 3.86 GPA

Bachelor of Science in Business Management, June 2012

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