**** **** ****** ** *** D183, Lacey, WA 98503 • Cell: 808-***-**** • email@example.com Skilled Picker/Packer well-versed in warehouse operations, shipping and logistics. Exceptional organizational skills and strong attention to detail. Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics. Self-motivated Inside Sales Representative with excellent verbal and written communication skills and strong computer and CRM experience.
Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers.
Active listening skills
Skilled in call center operations
Customer service experience
Picker Packer, 10/2017 to 02/2018
Amazon Fulfillment – Kent, WA
Redirected shipments en route in response to customer requests. Coordinated with freight forwarders to expedite international shipments. Loaded products weighing up to 50 pounds onto trailers for delivery. Processed 430 shipments per hour.
Loaded and unloaded pieces into boxes for shipment. Maximized sales by shipping on time and accurately. Trained staff on material handling processes to reduce shipping times. Forecasted manpower requirements based on daily workload and company targets. Moved freight, stock and other materials to and from storage and production areas and loading docks.
Call Center Representative, 02/2016 to 05/2017
Conduent – Lacey, WA
Provided incentive to increase productivity by offering employees awards for best customer service. Initiated operations improvements to improve overall call center productivity. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Acted professionally and patiently when addressing negative customer feedback. Managed call center from initial start-up to full operational status. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Met or exceeded service and quality standards every review period. Retail Sales Associate, 10/2016 to Current
Champs Sports – Olympia, WA
Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Stocked and replenished merchandise according to store merchandising layouts. Identified potential shoplifters and alerted management. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items. Educated customers about the brand to incite excitement about the company's mission and values. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Mentored new sales associates to contribute to the store's positive culture. Followed merchandising guidelines to present visually appealing displays. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Verified that all customers received receipts for their purchases. High School Diploma: 2013
MacArthur Senior High School - Lawton, OK