Marsha Mae Bustamante
Don Lorenzo Homes Tres de Mayo Digos City, Philippines
Looking forward to work in an organization that gives me an opportunity to apply my creative abilities and provide me a constant learning environment by utilizing my hardworking skills.
02/13/2018 To 03/09/2018 Customer Service Representative
Reservation I Expedia
I was in inbound reservation
Taking calls from many customers from different Countries. That has questions about hotel, flight,car rental and different activity
Accurately documented, researched and resolved Customer service issues.
Effectively managed a high-volume of inbound calls
Addressed and resolved customer complaints empathetically and professionally.
Defused volatile Customer situations calmly and courteously.
Managed Customer calls effectively and efficiently in a complex, fast-packed and challenging call center environment.
Referred unresolved customer grievances to designated departments for future investigation.
Resolved the booking, cancellation problems of the customer by asking clear and specific questions.
Acted professionally and patiently when addressing negative customer feedback
09/21/2015 To 08/03/2016 Sales Lady /Casihier
Sales the Items of the shop
Always approach the customers to buy Items from our shop,
and I will explain about the items to customers.
I convince the customers to buy our Item’s.
I listen the complain of customer about items and try to make them happy.
I maintain good relation with the customers so that they visit our shop again and again.
Sometimes I worked there as a Cashier.
Before taking the charge of Cashier, I will check the cash and tell the amount to other cashier and write down in note book.
And twice a week I will do the inventory of the shop.
Taken Call Center training for 15 days from the “AID DAVAO”
Knowledge in MS Word, MS Excel, MS Outlook, MS Internet Explorer
2002 – 2007 Elementary School
Kasuga Elementary School
2008 – 2012 High School
Barayong National High School
Birthday: March 19, 1995 Height : 5’1
Weight : 55 kgs Civil Status : Single
Gender : Female Nationality : Filipino Religion : Alliance
Taken training of 15 days from the “AID DAVAO”