Detailed oriented, highly motivated, self starter with over 12 years of experience concentrated in Administrative and Customer support, with a 6 years concentration in Call Center or Help Desk. I have several years tenure in management over seeking more than 20 employees ï. Bachelor's in BusinessBauchi University 2011 to Present General Studies Bauchi University
Bachelor's in Business
Graduated June 2011
Assisting clients via chat and phone with technical and billing support for website and server needs. This also includesupsetting products and services.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Follow diagrams and written instructions to repair a fault or set up a system. Set up new users' accounts and profiles and deal with password issues respond within agreed time limits to call outs.
Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open chats at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers.
Web Tech Advisor
November 2016 - Present
Assist merchants with their use of credit card processing equipment. This includes helping with terminal setup/installation, training, and troubleshooting reported issues. Customer Support through answering inbound calls pertaining to the technical aspects of an account. Assisting merchants through a screen share to update customer’s computers and equipment. Learning multiple systems in order to best help our customers.
Technical Support Specialist
October 2014 - November 2016
Process client orders, including creating new packets, scanning, and/or distributing packet load Draft client facing emails, e.g. rejections, problem requests, additional information, etc. Draft and review stipulations and authorizations
Research provider(s) as needed, develop current phone/fax number, including new providers and/or UAL providers and submitting request packets to providers. The Marker Group
April 2012 - September 2014
UAL providers and submitting request packets to providers. Completes overflow rush/routine status checks
Complete overflow radiology/pathology orders
Completes overflow opposing council orders
Provide case updates as needed.
Record all account activity into the Tracking System known as “The Portal”. Ensuing all steps required to obtain records are taken, including but not limited to: payment requests, resending packets, follow up with multiple departments or locations, making sure all necessary documents (guardianship papers, death certificates, etc.) accompany requests when necessary, etc. Assist in draft subpoena orders and send to Subpoena Unit for processing Handles Problem Records including, but not limited to: invoices, payment issues, missing records, incorrect records, etc.
Internal Emails, including: ‘blowbacks’, CD's, X-Ray, Bill Out, etc. Assist other teams and departments as needed
Prepared invoices, revenue/budget reports, memos, letters, financial statements and other documents. Assist with making weekly deposits. Opened, sorted, and distributed incoming correspondence, including faxes and email. Filed and retrieved documents, records, and reports. Performed general office duties such as ordering supplies, maintaining records management systems. Assist with travel arrangements for executives.
Manpower of Texas
December 2008 - March 2012
Unites StatesClient Service Handled customer service calls and orders from Shell station owners. Track fuil deliveries and routes. Kept records of customer interactions and transactions. Resolve customers' service or billing complaints. Performed activities such as processing refunds or adjustments, file claims and Shell Oil
Client Service Representative
June 2007 - December 2008
Interacted with customers to provide information about membershipservices. Handled and resolved complaints regarding accounts and billings. Kept records of customer interactions or transactions. Retainedexisting accounts, shipped requested materials, processed refunds Xerox, Inc
Customer Service Representative
May 2002 - January 2006
Salesforce : Advanced
Mysql : Intermediate
Microsoft Word : Intermediate
CPanel : Intermediate