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Customer Service Sales

Location:
Waterford Township, MI
Posted:
March 28, 2018

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Resume:

Robert Yaroch

Waterford, MI ***** 248-***-**** ac4ysp@r.postjobfree.com www.linkedin.com/in/robert-yaroch

Senior Financial Analyst

Offering over 15 years’ experience in: Leadership • Analysis • Budgeting • Service • Training

Progressively responsible experience in Finance includes analysis of costing, data, budgeting, special projects, forecasting, modeling, and scorecards.

Proven written and oral communication skills demonstrated by the ability to present complicated financial concepts to C-Suite executives.

Strong technical skills including Oracle, QuickBooks, SharePoint, Lotus Notes, ERP, Microsoft Word, PowerPoint, Outlook, Excel (including vlookups, pivot tables, macros, and ad-hoc reports).

Experienced managing diverse, cross-functional teams of up to 25. Consistently led groups to meet sales, training, staffing, and operational goals.

relevant Experience

Senior Financial Analyst/Project Coordinator 2014 to Present

Beaver Aerospace and Defense Livonia, MI – contract worker January 2014 - direct hire June 30, 2014

Create and update Excel spreadsheet with Bills of Material pulled from Oracle database for specific projects.

Perform Business Process, Work Order, and Financial Modeling resulting in compliance to federal safeguards.

ISO process champion - successfully pass internal and external audits resulting in ongoing ISO certification.

Research escalated discrepancies and quality claims and implement appropriate corrective actions.

Research and review long-term agreements and contracts to identify potential clauses which could negatively affect the organization.

Use Excel pivot tables and pivot charts to monitor profitability of customers and supply chain, trends, opportunities, and risks.

Create, analyze, and present SWOT analysis, KPIs, and ad-hoc reports.

Analyst 2013 to 2014

Garda Cash Logistics Livonia, MI

Utilized Excel and ERP program to verify all incoming and outgoing transactions and balance vault inventories.

Tracked employee efficiency through performing queries, compiled relevant data, and reported to upper management.

Assisted in the identification, root-cause analysis, coordination, problem resolution and follow-up for customer and corporate related issues and discrepancies.

Made adjustments for transactions and inventories based on direction from management and error correction.

Performed randomized self-audits to identify strengths and weaknesses related to audit readiness and cash control.

Used SharePoint to update client and organizational data on a daily basis.

Utilized Excel pivot tables to identify trends in employee performance and cash flow issues.

Researched processes and procedures and identify potential risks and methods of improving efficiency and cash flow.

Built relationships across various business units and management levels including audit and corporate legal.

Other duties or special projects as assigned

Branch Manager 2010 to 2011

Best Bank Clarkston, MI

Managed sales, human resources, recruitment, customer service, problem resolution, and operations of a bank branch office.

Engaged strategic management, including environmental scanning, strengths, weaknesses, opportunities, threats, planning, implementation and control.

Led a project team in the conception, planning, budgeting, implementation, and control for a market-wide supplementary recognition program resulting in increased sales of 30% within the first quarter.

Scheduled periodic and surprise compliance audits to ensure compliance with required state federal and local laws as well as corporate standards of practice.

Received multiple sales awards

Robert Yaroch Page 2

Branch Manager 2008 to 2009

Chase Bank Troy, MI

Managed a team of 12 responsible for sales, human resources, recruitment, customer service, problem resolution, and operations.

Utilized SWOT analysis and strategic leadership techniques to improve branch performance and profitability.

Branch Manager 1999 to 2008

Comerica Bank Various branches throughout Oakland County, MI

Promoted multiple times due to excellent performance and leadership skills.

Managed up to 25 employees including hiring, training, problem resolution, and ongoing mentorship.

Performed business development through individual and joint calls, community involvement, networking events, and referrals.

Served as a panel member for various special projects

Participated in corporate risk assessment activities to identify and reduce potential and perceived regulatory and corporate risks.

Acted as a subject matter expert (SME) for policy and procedure across various branches.

Performed audit related activities to ensure audit readiness. Participated in and passed several corporate and regulatory agency audits.

Education

Master of Science, Accounting December 2017

Walsh College Troy, MI

Bachelor of Science, Management December 2012

University of Phoenix Troy, MI

Graduated with Honors Distinction

Member of Delta Mu Delta Honors Society



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