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Customer Service Sales

Location:
Milwaukee, WI
Posted:
March 28, 2018

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Resume:

Clinton T. Walker

*** ***** *****

Knightdale, N.C. 27545

Cellular: 843-***-****

E-mail: ac4ys7@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Profile:

Extensive and successful experience in various aspects of operations, business and sales management (store/regional/district); domestic/international procurement; product development; manufacturing operations; and customer service in Metal/Auto recycling and Consumer Electronics Industries…Goal and profit-oriented.

Expertise: Product Development/Procurement; Budgeting/Cost Control; Acquisitions (Due Diligence); Market Identification; Merchandising Strategies: Contractual Agreements; Retail Store Operations: P&L and Inventory Management; Training/Supervision/Teambuilding; and Customer Service Excellence.

Proven experience in new business development; fiscal planning; in-depth knowledge of management philosophies; management-by-objective and achievement motivation; professionalism; taking initiative; accountability; increasing sales and returning failing operations to profitability.

Established reputation as an effective manager of varied functional activities with capability to identify, justify and communicate organizational policy, planning goals/objectives…Consistent top performer.

Effective analytical, organizational, administrative, communication, leadership, technical, multitasking, problem solving and time management skills…Lead-by-example and forward thinking team leader.

Self-taught/Knowledgeable: Microsoft Windows 10, MS Office Suite (Word, Excel, PowerPoint and Outlook); SAP (purchasing software); including designing, testing and producing steel stamp, vacuum form and injection molds for automotive stereo accessories.

EMPLOYMENT HISTORY:

2017 - 2017 Special Project Sales/Installer

Car Cosmetology, Knightdale, NC.

Hired to enhance existing car audio department in a retail environment, select new product mix, increase sales and profitability.

Accountable for sales development; purchasing; maximizing budgeted dollars; merchandising strategies;

ensuring optimum customer service/satisfaction; inventory control/loss prevention.

Increase sales from $6,000 to $10,000 per month to over $50,000 in under 6 months

2013 – 2017 Independent Consultant

Knightdale, NC

Available for hire on a contingency basis.

Provide recommendations that will support operations and facilitate Continuous Cost Reduction and

Process Improvement efforts. At all levels of company operation.

Evaluate existing Purchasing, Sales and Yard operations/Programs. Formulate and implement Programs

and Guidelines best suited to the client needs for increased profitability.

Make recommendations that would increase the purchasing of products and evaluate current market

conditions.

Provide suggestions that will impact existing Infrastructure, Personnel levels and usage for increased

production and ultimately lower overhead costs.

Educate the client and their employees to optimize value in existing and future recyclable materials.

Clinton T. Walker

EMPLOYMENT HISTORY: Continued…

2013 - 2014

General Manager/Consultant

U Wrench It, Norcross, Georgia

Hired as a Consultant to manage store operations, return profitability of a Self Serve Auto Parts facility, increase vehicle purchasing, retail auto parts sales and improve customer service, administrative and accounting functions.

Hire, schedule, train, assign tasks, supervise, coordinate, motivate and evaluate job performance activities of 12 full/part-time and temporary personnel.

Initiated, redesigned, organized, and incorporated modernized concepts, including interior remodeling of buildings (pictures available upon request); efficient usage of equipment/personnel; and implement safety procedures.

Increased recycled vehicles to over 400 per month (from 250 per month), and generating $80,000 to $100,000 in parts sales (from $40,000 to $60,000 per month) And core and commodity sales of $200,000 to $300,000 per month. Profitability restored in under 6 months.

2012 – 2013 Divisional General Manager

Industrial Services Of America/ ISA Pick Pull Save, Louisville, Kentucky

Hired to create and manage a Self Serve Auto Parts business to integrate with ISA’s Shredder Facility.

Hire, schedule, train, assign tasks, supervise, coordinate, motivate and evaluate job performance activities of 21 full/part-time and temporary personnel.

Initiated, designed, organized, and incorporated modernized concepts, including configuring salvage lot layout; Design of buildings and property (pictures available upon request); efficient usage of equipment/personnel; and implementing safety procedures, employee compensation, customer service, advertising, purchasing, sales and parts

pricing strategies.

Generated over $190,000 in the first month of operation and $415,000 in its second month of operation to include core sales, part sales and commodity sales. Achieving profitability of 1.6 million dollars within the first year with more than 4.7 million dollars in total sales .

2009 - 2012

Operations Branch Manager

Don’s Pick-A-Part / Don’s Car Crushing, Ladson, South Carolina

Hired to manage and coordinate branch operations, increase sales and improve profitability of a metals recycling/car crushing facility, including the 17-acre salvage property lot, purchasing salvage vehicles, selling auto parts, customer service, administrative and accounting functions.

Hire, schedule, train, assign tasks, supervise, coordinate, motivate, terminate, if need be, and evaluate job performance activities of 32 full/part-time and temporary personnel.

Initiated, redesigned, organized, and incorporated modernized concepts, including reconfiguring salvage lot layout; interior remodeling of buildings; efficient usage of equipment/personnel; and implementing safety, employee compensation, customer service, purchasing, sales and parts pricing strategies.

Instrumental in increasing recycled metals to over 2,000 tons (from 400 to 500 tons), per month, and generating an average of over $110,000.00 in parts sales (from $8,000 to $12,000), per month. And core sales of well over $200,000 per month

2007 - 2008

Buyer / Assistant Location Manager

U Pull and Pay, LLC (Subsidiary of David J. Joseph Company-Owned by Nucor Corp.), Orlando, Florida

Assisted in managing and coordinating daily store operations, including responsibility in procurement of vehicles and parts for retail and core sales (ultimately recycling) for an auto salvage company.

Developed and implemented new policies and procedures with management team to increase revenue, reduce operations costs and ensure strict compliance with EPA standards to maintain Green Yard status.

Initiated, developed and implemented new programs, to include: Car Dealer, Auto Auction, Auto Repair Facility and Vehicle Inspection and Scoring Program, currently used company wide.

Completed DJJ University Management Training and Safety School Programs (10 hour OSHA certification and Redcross first responders certification).

Increased vehicle purchases to over 1,000 per month from 400, within first 90 days, while lowering average cost by as much as $25 per vehicle.

Clinton T. Walker

EMPLOYMENT HISTORY: Continued…

2006 - 2007

Buyer

St. Louis Auto Recycling, LLC, Sanford, Florida

Accountable, as outside buyer for the $8.5 million recycling company, sourcing and procurement of scrap metal for purpose of recycling, including devising and implementing new avenues and procedures to increase revenue while reducing costs.

Create and implement Car Dealer, Auto Salvage Yard, Auto Auction and Landfill Programs.

Established and maintained professional relationships with new and existing vendors; initiate and write contractual agreements for each vendor, per agreed conditions during presentation.

2004 - 2006

National Sales Manager

Neoteric Products, LLC, Sanford, Florida

Develop viable client base capable of purchasing product directly from China via container loading, manage sales for a start-up company with first year revenue exceeding $5 million in sales.

Establish and direct select representative groups, in-house sales personnel and freight forwarding companies, maintain relationships with Chinese manufacturers, source requested products.

Source and negotiate pricing of requested products; write and secure contractual agreements.

2001 - 2004

Partner / General Manager

Wizard Car Audio and Video, Longwood, Florida

Plan and initiated start-up to include marketing, advertizing and recruitment of staff, managed store operations and developed sales and installation services for a high-end car audio, video and security boutique.

Accountable for sales and staff development; purchasing; maximizing budgeted dollars; merchandising strategies; administrative and accounting functions; ensuring optimum customer service/satisfaction; training and supervising; inventory control/loss prevention; and operations P&L.

1994 - 2001

New Product Development Manager (1995-2001) / Technical Services Manager (1994-2001)

General Manager-Ampersand (1995-1999) / Buyer (1994-1995)

Recoton Corporation, Lake Mary, Florida / Chatsworth, California

Managed and coordinated new product development and technical services support for a $850 million consumer electronics company, including designing, contacting and evaluating products from national and international vendors; monitoring, maintaining/expanding five mobile electronic accessory lines.

Design and build numerous wood/plastic car accessory prototypes for eventual production.

Oversee the design, construction and maintenance of all displays and show cars, as well as testing and evaluation of new products for Recoton’s entire Car Audio Division.

Designated as a member of Recoton’s due diligence team for four acquisitions.

Instrumental in designing products yielding three filed U.S. Patents and assigned to Recoton.

Received national recognition “Innovations Award” - 1998 Winter C.E.S. for product design.

Scheduled and directed daily production operations at Recoton’s west coast manufacturing facility, to include: setting standards, supervising and coordinating over 80 employees in producing steel stamp, vacuum form and injection molded products for use in the automotive stereo accessories industry.

1984 - 1994

Mobile Regional Manager (1988-1994) / Installation Manager (1984-1988)

Sound Advice/Audio Garage, Orlando, Florida

Manage and coordinate mobile regional operations for the $100 million consumer electronics Big Box retailer with 22 locations, including directing, training, scheduling, coordinating, motivating and evaluating job performance activities of 38 sales reps/installers at four Orlando locations.

Develop and implement Sales and Installation Training Program and SOP for 20 Florida locations. including Quality Control Standards and a Show Car Marketing Program.

Directed, trained, scheduled and coordinated 14 installers at three Orlando locations - 1984-1988.

1975 - 1981

Wheel/Track Operator/Mechanic / Recruiter: United States Army Reserve Honorable Discharge

Education/Training:

Completed: High School Diploma/ORHS, Pine Hill, NJ.. Various Product Knowledge, Sales, Management

and Customer Service Seminars/Workshops OSHA Safety Training (10 hour OSHA card),

Redcross 1st responder course.



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