Administrative Assistant Customer Service

ERICA R. MCLEOD

410-***-****(h) 443-***-****(c) *.********@*****.***

OBJECTIVE

Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. I am currently seeking a role of increased responsibility and authority.

EXPERIENCE

Law Office of Herman Lawrence Jr. Baltimore, MD

Administrative Assistant 02/20178-03/2018

Prepared pip applications

Request hospital bills, medical records, police reports

Assist with general administrative duties.

Macy's

Seasonal Associate 12/2017-01/2017

Recover merchandise from various departments and return to proper placement.

Register items that customers purchases.

J & E Janitorial Services, LLC

Operations Manager 04/2015-Current

Responsible for maintaining direct contact with property management.

Ensure that all clients needs and concerns are addressed.

Implement daily planning of economic operations and coordinate customer service needs for all contracts.

Responsible for maintaining direct contact with property manage Ensure Janitorial procedures are in compliance of industry requirements and contract specifics for multiple contracts.

Accounting for in-house and external finical affairs.

Amazon Fulfillment Center

Fulfillment Associate 05/2015-07/2015

Unpacked items, pull items off of converter belt to place on carts to be sent to other departments.

Waterspider and other needed responsibilities.

Freelanced Administrative Assistant

Administrative Assistant 04/2012-05/2017

Answered multi-line telephones

Dispersed incoming and outgoing mail.

Data Entry/ Single Point of Entry/transcribe phone calls

Assisted project manager with accounts

Added case information into DJS database.

Maintained accounts payable and receivable

Search case and warrant information in Quest database.

Filed, copy, and handled confidential documentation.

Aided with inventory and input data into the database.

Scheduled appointments between clients and customers.

Secured travel information for management.

Harcum Enterprise Inc.

Administrative Assistant 06/2006-06/2011

Maintained accounts payable and receivable.

Distributed mail, answered telephones, schedule appointments.

Performed general office duties

Attorney Kirk D. Crawley, Esq.

Office Manager/Paralegal 05/2002-06/2007

Executed initial interview of potential clients.

Conducted legal research for civil and criminal cases.

Organized client files and managed attorney calendar

Accounts payable, billable, and receivable.

Constructed internal and external confidential correspondences & legal documentation.

Executed general office duties.

EDUCATION

American Intercontinental University 2012-current BBA- Business Management and Entrepreneurship

Carver Vocational Technical High School 2000 High School Diploma -Commercial Arts/General Studies

SKILLS & ABILITIES

First Aid, Deliberator, CPR training. Record Management Front desk reception

Office Inventory Management. Executive Support Travel Coordinator

Database Administration schedule Management 45-55 wpm/ 10 key

Microsoft office suites proficiency Legal Research Legal Terminology

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