Customer Service Nursing Assistant
Resume:
Wendy Rondon
Meriden, CT *****
******.*****@*****.***
Authorized to work in the US for any employer
Work Experience
Unit Secretary/Customer Service
Elim Park Baptist Home - Cheshire, CT
December 2015 to November 2017
Responsibilities consists of meeting and greeting visitors, answering telephones, making appointments, scanning files into computerized records, arranging transportation for new admissions to the facility. Also not limited to reconciling employee's timecard into the payroll system, weekly scheduling for the employee's work week, for Nurses and C.N.A.'s. from the Rehabilitation Unit, preparing charts and documentation for new admissions and faxing discharge paperwork to the doctors. Maintaining the appropriate flow of supplies and customer services responsibilities provided as well. Unit Secretary/Customer Service
Miller Memorial Community Inc. - Meriden, CT
March 2005 to November 2015
Responsibilities consists of communicating regularly with the admissions department, to commence the process of new admissions into the facility for short term and long term care for patients. Meeting and greeting new patients and family members. Taking images for patient's electronic file and assisting with documentation of new admissions signing into to the facility. Responsible for making follow- up medical appointments and transportation for appointments. Customer service responsibilties to the clients and homecare agencies upon the transition process for clients' discharge back into the community.
Accomplishments
My accomplishments at Miller Memorial Community have been fulfilling. I have worked and gained a lot of experience in this company. I have been able to expand myself within different departments in the last ten years of employment within the facility. I enjoyed the different challenges that I have encountered at Miller Memorial Community.
Skills Used
Commmunication with clients, colleagues and vendors has been strong, professional and successful. The tasks given to me have been efficient, professional and fulfilled to expectation. Education
Certified Nurses Assistants
Wallingford Adult Education - Wallingford, CT
2004 to 2005
High School Diploma in Academics
James Monroe High School - Bronx, NY
1984 to 1988
Skills
General Office Skills and Customer Service. Knowledge of Outlook, Microsoft Word and Excel. (10+ years), Knowledge Of Medical Terminology, Computers, Phones, Fax, Xerox Copiers and Filing. I am also bi-ligual, read and write spanish as well.
Certifications/Licenses
Certified Nursing Assistant (CNA)
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