Customer Service Medical

CAREER OBJECTIVE

Energetic and compassionate professional with a direct care background and a track record of customer service excellence in addition to an ongoing desire to improve daily business operations.

§Proficiencies: MS Excel; MS Word; MS PowerPoint

§Skills and Attributes: Data entry (experience using 10-key number pad); Data inventory (organizing, recording, storing, or saving information); Written and verbal communication (letters, emails, presentations, face-to-face communications); Decision-making skills; Attention to detail

QUALIFICATIONS

Accounting, Payroll, and Banking Systems Healthcare Law

Electronic Medical Records Practice Management Software Greenway PrimeSUITE

Healthcare Computer Information Systems Medical Practice Management Systems

HIPAA Compliance Anatomy & Physiology Basic Pharmacology

Human Resource Management Organizational Improvements

Interpersonal Professional Communications Business Office Operations Medical Office Procedures

Practice Structure Leadership & Management Medical Terminology

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2017

Fully accredited, accelerated program providing instruction in healthcare management, leadership skills, business office operations, computer applications, healthcare delivery and accounting systems. Program content includes personnel management, customer service, employee benefits and adherence to healthcare laws, regulations and ethics. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.

PROFESSIONAL EXPERIENCE

Pinewood Manor Nursing Home - Hawkinsville, GA 05/2017 - 09/2017

Certified Nurse Assistant

§Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs

§Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses

§Gathered information from nurses or physicians about patient condition and treatment plans

§Measured and recorded food and liquid intake and output, reporting changes to medical staff

§Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, and standing, walking, or exercising

§Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical staff

§Turned or repositioned bedridden patients

Marietta Medical - Marietta, GA 04/2015 - 08/2015

Medical Secretary

§Answered telephones and directed calls to appropriate staff

§Compiled and recorded medical charts, reports, or correspondence, using typewriter or personal computer

§Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff

§Maintained medical records, technical library, or correspondence files

§Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations

§Transmitted correspondence or medical records by mail, e-mail, or fax

The Wellness Center - Marietta, GA 08/2015 - 11/2015

Medical Assistant

§Interviewed patients and documented basic medical history

§Organized and scheduled appointments

§Updated and filed medical records and insurance reports

§Arranged hospital admissions and laboratory services

§Checked with patients and type up patient’s charts

§Assisted during medical examinations

§Produced and distributed correspondence memos, letters, faxes and forms

§Handled receivable and payable accounts and keep financial records

§Prepared and cleaned treatment rooms and medical instruments

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