Name : Amal Ali
Language : English / Arabic
Contact : ***- ***-****
E-mail : firstname.lastname@example.org
Address : ** ******** **** *********
Massachusetts – USA.
Having excellent customer facing skills, articulate and hardworking customer care representative with more than five years of experience in providing a professional and efficient service to customers.
Ready and qualified for the next stage in my career and looking forward to making a significant contribution to the growth of ambitious company.
AREAS OF EXPERTISE
KEY SKILLS AND COMPETENCIES
Able to work on own initiative as well as part of a team.
Excellent spelling and grammar and a flexible hard working attitude.
Understand the regulatory, fair trading and competition rules relating to customer service
Bachelor of Science (Honours) in applied Statistics College of Science, Sudan University of Science Technology, Khartoum, Sudan.
SFE Energy Company _ USA
Darrell James Porter
Manager –SFE energy – Cambridge park Dr. 125
Phone number 857-***-****.
Medtronic – Dubai, U.A.E
product support specialist –Diabetes
Resolve technical support for customers by troubleshooting, capturing and following up on product observation and interactions.
Deliver save and reliable customer service and product oriented technical support for Medtronic Diabetes customers.
Mastering any requested field actions or recalls.
Deliver marketing messages and offers available/conduct campaigns in markets.
Conduct Customer Survey, effective documentation and statistic.
Follow up with patient when any product related start up program applied.
Using proficient disease and therapy knowledge to support customers.
oAbility to handle high stress environment and multiple tasks.
oEngage in self-development, including participation in continuing education sessions to remain abreast of product knowledge.
oManage time effectively by prioritizing calls, follow up and administrative tasks to achieve team and individual key performance indicators.
oDemonstrate empathy, patience and resilience while safely assisting customers.
Senior business Development Manager – Diabetes Service solutions
Medtronic META FZ.LLC
Office park, block D, 2nd floor / P.O.box 500638
Dubai – United Arab Emirates.
Emirates Score plus – Dubai, U.A.E
Coordinate and direct students according to their requirements.
Advice the student on what is best according to their capability.
Understand student’s mind.
Conduct counselling sessions regularly for student’s value improvement to take up value-education classes.
oExcellent communication and interpersonal skills.
oGood knowledge of upcoming and present career growth.
oGood social skills.
oExcellent in giving advice to the students.
Roads and Transport Authority – Dubai, U.A.E.
Customer Care Representative
Dealing with enquiries & answering calls from new and existing customers.
Suggesting solutions to customers in a positive manner.
Giving customers information about company services and products.
Building relationships with customers.
Handling difficult and aggressive customers in a professional manner
oExcellent listening and verbal communication skills.
oHaving a clear voice and excellent telephone manor.
oAble communicate effectively in appropriate time
oDeal with disgruntled and confused customers
oBeing honest and transparent with the customer
oWilling to learn about each product
oBeing adaptable within a customer service environment
oKnowing how to solve problems, Thinking ahead and maintaining composure at all times
Al-Asfya Medical Organization for Development & Rehabilitation – Khartoum, Sudan
Analyze, managing and performing the administrative services.
Develop unit procedures and records/ files.
Conduct meetings, represent department / program at internal and external meetings.
oBeing open to looking at things from different perspectives and trying new approaches.
oable to present complex ideas in simple terms
Khartoum International Airport, Civil Aviation Authority – Khartoum, Sudan
Deal directly with the customer either by phone or face to face
Manage large amounts of incoming calls effectively
Identify and assess customer needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, Valid and complete information by using the right methods
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
oAbility to listen closely to the customer
oClear verbal communication
oAbility to empathize
oTime management skills
oHow to be professional
oData entry and basic computer skills.
Mar 2018 up to date
Mar 2009 Mar 2010
TRAININGS & CERTIFICATION
English language courses, El –Hakim Centre for English Studies, Khartoum Sudan.
Information Centre Management – International Centre for Quality, Khartoum Sudan.
Comprehensive Computer Course, IbnKhaldoon Training Center - Ajman, U.A.E.