Administrative Assistant Customer Service

Corine Jones

*** ****** ******, ***. #** 917-***-****

Brooklyn, NY 11212 *************@*****.***

Education

TCI College of Technology, New York, NY 2009

Associate’s Degree of Applied Science-Major: Business Administration Management

Empire State College, Saratoga NY, 2018- Present

Bachelor's Degree- General Management

Work Experience

City Of New York

Community Assistant Brooklyn, NY 11/2017- Present

Receives incoming complaints or requests for information from the public

Performs related office tasks such as filing, keeping records and typing; addresses all telephone inquiries.

Checks documents for accuracy of information

Work collaboratively with police officers in order to effectively provide assistance to victims

Collect data, track the history of crimes, and prepare monthly reports;

Work with other victims of domestic violence as needed; and perform other related tasks as assigned.

Concern For Independent Living Brooklyn, NY 01/2017-11/2017

Administrative Assistant

Maintained office supply inventory and prepares purchase orders in the 3rd week of each month

Assisted the Program Director with administrative needs as necessary (i.e. staff coverage, coordinate trainings, meeting minutes, etc

Assists with the intake application process

Collected rent checks, transfers and copies all check information, as well as other rent collection and accounting functions

Assisted with Property Management issues/maintenance and ordering of janitorial supplies.

Typed documents, letters, etc. and makes copies as needed by staff, as well as assists with filing.

FedCap Wecare (HRA) New York NY 04/2011- 12/2016

Customer Service / Work Readiness Specialist /Timekeeper Coordinator

Review time sheets, work charts, and other information to detect and reconcile discrepancies.

Process paperwork and enter information into the DTS system.

Gather personnel records from other departments or employees

Attend department meetings to exchange information and coordinate work activities

Maintain spreadsheet of hospitals and timekeeping of the doctors with clients and participants

Conduct activities to enhance motivation and improve communication skills

Facilitates basic computer skills class ( Microsoft, emailing and typing skills)

Prepare and organized all daily activities for the workshop

TCI College of Technology New York, NY 05/2007-12/2010

Administrative Assistant

Coordinated with advisors and events team for coordination and support of events (RSVP tracking of job fairs, open houses and event organization and follow-up)

Managed internal client center where applicable - (greet clients, setup of rooms, order catering and manage reservations)

Recruited and interviewed works study employees

Scheduled students to meet with corporate liaisons

Inspected students clearance forms for graduation

Advised students about ways to achieve academic goals and time management skills

Managed staff, prepared work schedules and assigned specific duties.

Scheduled and confirm appointments for clients, customers, or supervisors

Greeted and managed all guests and handle all of their needs for the duration of their stay

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