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Customer Service Manager

Bear, DE
March 28, 2018

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Deborah Davidson

Phone: 678-***-**** Email:


Experienced in customer service and collections

Dedicated team who strives to effectively complete all required tasks within a timely manner

Experience working in high volume call centers executing inbound and outbound customer calls

Seeking to obtain a position in a respected financial institution

Experience with Financial Analysis and Reporting, first and third party collections, Financial Statements, Accounts Payable, and Accounts Receivable


Ashworth College Present

Pursing an Associate’s Degree in Healthcare Administration

East Side High School

High School Diploma


Microsoft Office: Word, Excel, PowerPoint, and Outlook

Opera 5.0


Quality Inn Hotel October 2014 - October 2017

Front Desk Manager

Created rooming list for groups and authorize contracts

Analyzed account activity every shift and research data

Assisted with new arrivals at check in and work as the General Manager daily

Reviewed merchant’s responses daily to resolve disputes

Coordinated with General Manager to coach associates and helped improve daily goals

Gap: Pursuing education

Drake Realty July 2006 - February 2013

Accounts Payable Specialist / Administrative Assistant

Handled closed accounts on sold homes at EOM

Answered various mortgage calls while maintaining customer service

Evaluated options and generated solutions for customers

Confirmed recent account changes to ensure account security

The Ellis Hotel July 2005 - August 2009

Reservation Agent

Handled authorization forms to be authorized after completion

Used multiple systems to review account activity

Confirmed recent account changes to ensure account security

Holiday Inn Hotel December 2002 - June 2009

Front Desk Agent / PBX

Answered reservation rate calls daily

Assured all accounts were paid off per shift

Handled printing folios and fax receipts as needed

Created authorization forms for the food and beverage directors

Resolved customers problems quickly and efficiently

Nation Wide Credit July 2002 - November 2002

3rd Party Card Collector

Analyzed account activity that was past due

Resolved customers’ problems quickly and efficiently

Assisted customers with setting up payment arrangements

Met goals monthly and received bonuses

Car Max Financial Bank July 2001 - November 2002

New Car Support / 30day Collections

Confirmed recent account changes to ensure approval for loans

Assisted customers with setting up payment arrangements on past due accounts

Evaluated approved financial loans to set up terms for payment

Kraft Foods Credit Union February 1997 - June 2001

Mortgage Disburser Analysis

Used personal judgment to close out accounts based on the mortgage department

Reviewed and analyzed approved members

Assisted the accounting department with check numbers and amounts once printed daily

Used multiple systems to review account activity

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