Deborah Davidson
Phone: 678-***-**** Email: ac4ynk@r.postjobfree.com
SUMMARY
Experienced in customer service and collections
Dedicated team who strives to effectively complete all required tasks within a timely manner
Experience working in high volume call centers executing inbound and outbound customer calls
Seeking to obtain a position in a respected financial institution
Experience with Financial Analysis and Reporting, first and third party collections, Financial Statements, Accounts Payable, and Accounts Receivable
EDUCATION
Ashworth College Present
Pursing an Associate’s Degree in Healthcare Administration
East Side High School
High School Diploma
SKILLS
Microsoft Office: Word, Excel, PowerPoint, and Outlook
Opera 5.0
EXPERIENCE
Quality Inn Hotel October 2014 - October 2017
Front Desk Manager
Created rooming list for groups and authorize contracts
Analyzed account activity every shift and research data
Assisted with new arrivals at check in and work as the General Manager daily
Reviewed merchant’s responses daily to resolve disputes
Coordinated with General Manager to coach associates and helped improve daily goals
Gap: Pursuing education
Drake Realty July 2006 - February 2013
Accounts Payable Specialist / Administrative Assistant
Handled closed accounts on sold homes at EOM
Answered various mortgage calls while maintaining customer service
Evaluated options and generated solutions for customers
Confirmed recent account changes to ensure account security
The Ellis Hotel July 2005 - August 2009
Reservation Agent
Handled authorization forms to be authorized after completion
Used multiple systems to review account activity
Confirmed recent account changes to ensure account security
Holiday Inn Hotel December 2002 - June 2009
Front Desk Agent / PBX
Answered reservation rate calls daily
Assured all accounts were paid off per shift
Handled printing folios and fax receipts as needed
Created authorization forms for the food and beverage directors
Resolved customers problems quickly and efficiently
Nation Wide Credit July 2002 - November 2002
3rd Party Card Collector
Analyzed account activity that was past due
Resolved customers’ problems quickly and efficiently
Assisted customers with setting up payment arrangements
Met goals monthly and received bonuses
Car Max Financial Bank July 2001 - November 2002
New Car Support / 30day Collections
Confirmed recent account changes to ensure approval for loans
Assisted customers with setting up payment arrangements on past due accounts
Evaluated approved financial loans to set up terms for payment
Kraft Foods Credit Union February 1997 - June 2001
Mortgage Disburser Analysis
Used personal judgment to close out accounts based on the mortgage department
Reviewed and analyzed approved members
Assisted the accounting department with check numbers and amounts once printed daily
Used multiple systems to review account activity