Customer Service Information Technology

Ronald Davis **** Sphinx Ct. Peyton, CO *****

719-***-**** ******.*********@*****.***

SUMMARY

Highly effective contributor to team goals, and the ability to work well independently. Comfortable with decision making, and excellent problem-solving skills. Willing to take initiative in any aspect to insure tasks and production are done in a timely manner. Expertise includes customer service, data management, and project leadership.

SKILLS

•Project management

•Property Maintenance

•Microsoft Office- Word, Excel, Outlook, Access, PowerPoint

•Customer Service expertise

•Leadership

•Goal Oriented

•Preparing deposits

•General office management

•Hired and fired employees

•HIPAA / FERPA Certified

•Six Sigma – Yellow Belt

•Team player

•Honesty

ACCOMPLISHMENTS

Awards: Received multiple job performance awards within many different levels and job assignments. Including, but not limited to, employee of the month and top performer.

WORK EXPERIENCE

Patient Coordinator 12/2014 – 2/2018

Startek Health – WelldyneRX/Kaiser Permanante/K12/Experian/Registered Nurse’s On-Call

Colorado Springs, CO

•Placed confidential prescription mail orders and conflict resolutions for members

•Viewed and authorized personal financial transactions

•Assisting registered nurses with critical triage, scheduling appointments, and medical alerts

Scanning Specialist 08/2014 – 10/2014

TEKsystems – Black Hills energy (Temporary Job)

Colorado Springs, CO

•Proficient at Microsoft Word, Excel, Access, Power Point, and Outlook

•Scanned confidential documents into an Access system

•Researched and filed missing information and documentation

EDUCATION

Bachelors of Science in Business Administration – Concentration in Information Technology Graduated 03/2017

Colorado Technical University, Colorado Springs, CO Magna Cum Laude

Masters of Business Administration Currently Attending

Colorado Technical University, Colorado Springs, CO Est. Graduation Date 05/2019

Skills

Bachelor's Degree Classes

Grade

Master's Degree Classes

Grade

Management Fundamentals

A-

Applied Managerial Marketing

A

Composition: Writing and Research

A-

Strategic Human Capital Management

A

Introduction to Marketing

A

Leadership and Ethical Decision-Making

A

Introduction to College Math

A-

Entrepreneurship & Intrapreneurship Skills

Algebra for Business

A-

Applied Managerial Economics

Management of Human Resources

A-

Applied Managerial Accounting

Modern American History

A

Applied Managerial Finance

Spreadsheet Applications

A

Applied Managerial Decision-Making

Career Planning and Management

A-

Strategic Management in Dynamic Environments

Accounting l

A-

Marketing in the Digital Age

Principles of Microeconomics

B+

Information Technology Management

Envoronmental Science and Sustainability Lab

A-

Management Capstone

Accounting ll

A-

Grade Point Average

4

Introduction to Sciences

A

Science and Technology Lab

A-

Business Law l

A-

Principles of Macroeconomics

A

International Business Communications

A-

The Legal and Ethical Environment of Business

A-

Introduction to Project Management

A-

Global Managerial Economics

A-

Financial Management

A-

Introduction to Logistics/Supply Chain Mgmt.

A

Managing Organizational Change

A

Data Driven Statistics

A

Operations Management

A

Organizational Behavior Principles

A

International Business Practices

A

Research Design Methods and Applications

A

Introduction to Information Technology

A

Introduction to Programming Logic

A

Introduction to Computer Science

A

Introduction to Operating Systems

A

Fundamentals of Networking

A

Business Policies and Strategies

A

Fundamentals of Database Systems

A

Business Capstone

A

Grade Point Average

3.84

Contact this candidate