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Customer Service Manager

Calgary, AB, Canada
March 28, 2018

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Shahriar Mahmud

Finance graduate with more than * years’ experience in Finance and Accounting in Banking industry and also for a Marketing and Advertising Agency

Experienced in cash handling, customer service, financial analysis and bookkeeping including accounts payable, accounts receivables, invoice processing and reconciliation

Prepared monthly accounts and administered month end processes

Prepared Financial reports for review by management

Accounting Principles/GAAP Financial Modeling


Financial Analysis

Customer Service

People Soft, eFin

Financial Compliance Administrator FEBRUARY 2018 – PRESENT Research Accounting –University of Calgary, Canada

• Provide review of research financial transactions to ensure compliance and eligibility with all applicable policies and guidelines (both University and Granting Agency)

• Liaise with claimant/submitter for compliance and eligibility resolution

• Ensure all transactions are based on authorized documentation; collection and maintenance of documentation insuring it is well organized and readily available for retrieval

• Provide explanations, information and support when requested CUSTOMER SERVICE MANAGER FEBRUARY 2017 – PRESENT

Walmart Sage Hill Branch – Calgary, Canada

• Lead and motivate the front-end team to effectively maintain the sales rates of the Wal-Mart Rewards MasterCard

• Prepare cash register and perform register audit

• Follow and train associates on the “One Best Way” standards of practice

• Provide coaching and training feedback to associates Achievements: Successfully meet and exceeded the sales targets for Walmart Mastercards. WORK EXPERIENCE STUDENT JULY 2017 – SEP 2017

Canadian Pacific Railway – Calgary, Canada

• Perform audit of Accounts Payable of CP Travel Department and in the process saved $20 K for CP

• Identify discrepancies in invoices submitted by the hotel and sign-in sheets of employees and resolve the issue

• Communicate and coordinate between the enlisted hotels and CP Travel Department

• Update and resolve the management approval criteria and rating criteria of enlisted Hotels. PRINCIPAL OFFICER & SENIOR OFFICER, FINANCE & ACCOUNTS 2013 - 2016 NRB Bank Limited ( - Bangladesh

• Managed and performed daily bookkeeping duties including accounts payable and receivables

• Conducted assessments and implemented procedures for account reconciliations resulting in a reduction of reconciliation time from 5 days to 2 days

• Processed and posted vendor payments in UBS Oracle Banking software

• Prepared Monthly Accounts (Balance Sheet & Income Statements)

• Developed Fixed Asset Schedule Model for NRB Bank using MS Excel which saved $ 5K for the bank

• Administered VAT, TAX & Excise Duty issues, GL Mapping & Monitoring, Fixed Asset Maintenance Awards: Received CEO’s Recognition Award for outstanding contribution to the new journey of NRB Bank Limited Calgary, AB, : 403-***-****, : 403-***-****




Shahriar Mahmud Page 2 of 2


ICB Islamic Bank Limited ( Bangladesh

• Prepared Weekly KPI reports for the ICB group of Malaysia

• Prepared Monthly KPI Management reports

• Performed daily bookkeeping duties including accounts payable and receivables

• Responsible for preparing monthly bank reconciliation statements EXECUTIVE- FINANCE & ACCOUNTS 2008 - 2011

Media 8 Communications Ltd. ( Bangladesh

• Validated invoices, payments & accrual journal entries for Account Payables

• Maintained proper accounting records including bank reconciliations and document control

• Monitored operating expenses to facilitate further analysis and review by cost center stakeholders

• Participated in monthly financial closing & reporting INTERN JULY 2007- OCTOBER 2007

HSBC Bangladesh ( Bangladesh

• Provided customer service

• Assisted customer services representatives

• Scrutinized the new account forms for the new customers

• Maintained account files

BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION (FINANCE) 2007 United International University Dhaka, Bangladesh

CANADIAN EQUIVALENCY – BACHELOR’S DEGREE (FOUR YEARS) Educational Credential Evaluated by WES (WWW.WES.ORG) – REFERENCE # 2420282/gg Operating Systems: MS Windows

Computing Proficiency: MS Office Package

Banking Application: UBS Oracle Flexcube, Silverlake

• Workshop on Integrated Supervision System organized by Central Bank of Bangladesh

• Workshop on Schedule Bank Statistics 2 3, organized by Central Bank of Bangladesh

• Training on Rationalized input templates on DBI conducted by Central Bank of Bangladesh

• Received CEO’s Recognition Award for outstanding contribution to the new journey of NRB Bank Limited

• Received Magna Cum Laude awards in the 1st Convocation of UIU for outstanding academic records and extra- curricular activities

• Dean’s Scholarship in all the semesters throughout the BBA program in UIU

• Regular player of NRB Bank Cricket team and participated in Corporate cricket league

: +1-403-***-****, :





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