Resume

Sign in

Customer Service Sales

Location:
Virginia Beach, VA
Posted:
March 28, 2018

Contact this candidate

Resume:

Traci Mixson

**** ***** ****

Virginia Beach VA

Mobile: 757-***-****

ac4ylv@r.postjobfree.com

EDUCATION

Regent University, School of Law

Juris Doctor Program

****-****

Bluefield College

Bachelors, Criminal Justice

1999-2001

Tidewater Community College

Associates, Paralegal Law

1998-1999

George Mason University

1996-1998

EXPERIENCE

Food and Beverage Manager-Hilton Garden Inn

Greenbrier/Chesapeake VA

October 2017-Present

● Oversees food and beverage department

● Maintains food and alcohol inventory weekly within budgeted guidelines

● Orders and purchases all food and beverage items

● Schedules staff based on forecasted weekly restaurant revenue

● Recruits, hires, trains and supervises all restaurant, kitchen and banquet staff

● Serves as a positive professional role model for all food and beverage staff

● Develops and maintains an employee incentive program for all food and beverage staff

● Meets or exceeds hotel profit goals for restaurant

● Anticipates revenue/cost issues and manages the timing of discretionary expenditures

● Management of financial procedures for cash, vouchers, inventories and receivables

● Provides management team with monthly food and beverage cost reports

● Proficient in local and state health and safety codes/regulations that apply to the hotel restaurant

● Maintains acceptable property quality assurance inspection scores

● Serves as Manager on Duty-based on monthly rotation schedule

● Understands and trains new staff in hotel policies and procedures

● Maintains guest services for the hotel

● Respond to guest needs and concern immediately and provides guests with solutions

● Ensures hotel standards are upheld and delivered by all staff

● Recognizes and corrects potential safety, safety and security hazards Baker’s Crust Manager

Virginia Beach, VA

2016-2017

● Service management duties to include but not limited to: o Ensure and maintain high quality customer service and guest satisfaction daily o Ensure customers with food allergies receive correct items ordered to avoid potential reactions o Monitor and ensure service flow throughout management shift o Ensure proper plating and accuracy of orders

o Coach and discipline restaurant staff as needed

o Manage daily reservations for small and large groups of customers o Prepare and implement daily seating charts for each shift

● Catering management duties to include but not limited to: o Coordination of daily catering menu and deliveries o Coordination of private catering events to include: menu planning, preparation of food and ensure high quality customer service at each event o Catering events to include: weddings, private parties and corporate events

● Management duties to include but not limited to: o Proficient in Micros, restaurant management program o Opening and closing restaurant

o Maintain accurate cash drawer balances

o Maintain accurate petty cash balances

o Process bank deposits and change orders

o Ensure correct liquor orders and pick up

o Process daily closing sales reports

o Settle daily sales transactions

o Troubleshoot sales issues to ensure customer satisfaction Burtons Grill Manager

VA Beach, VA

2015-2016

● Bar management duties to include but not limited to: o Maintain accurate beer, wine and liquor orders weekly o Ensure delivery and pick up of all beer wine and liquor orders o Schedule and meet with wine and beer representatives on a regular basis to discuss new product, current trends in product and plan special events to launch new products o Work with bar staff to create new and exciting drinks and products for customers

● Service management duties to include but not limited to: o Ensure and maintain high quality customer service and guest satisfaction daily o Ensure customers with food allergies receive correct items ordered to avoid potential reactions o Monitor and ensure service flow throughout management shift o Ensure proper plating and accuracy of orders

o Coach and discipline restaurant staff as needed

o Manage daily reservations for small and large groups of customers o Prepare and implement daily seating charts for each shift

● Catering/ Special Events management duties to include but not limited to: o Coordination of special events to include: restaurant week, she-crab cook off, variety of wine and beer dinner

o Responsible for décor for all special events

o Coordination of private catering events to include: menu planning, preparation of food and ensure high quality customer service at each event o Catering events to include: weddings, private parties and corporate events

● Management duties to include but not limited to: o Proficient in Aloha, restaurant management program o Opening and closing restaurant

o Maintain accurate cash drawer balances

o Maintain accurate petty cash balances

o Process bank deposits and change orders

o Ensure correct liquor orders and pick up

o Process daily closing sales reports

o Settle daily sales transactions

o Troubleshoot sales issues to ensure customer satisfaction Services of Virginia Dispatcher and Office Administrator Virginia Beach VA

2014-2015

● Obtain and schedule job details for local asphalt company’s fleet of trucks

● Confirm job sites and ensure drivers have correct instructions and directions to site

● Log all jobs mileage and material needed for sites

● Log all hours worked for fleet drivers by maintain daily spreadsheets payroll

● Manage daily information sheets for accounts payable

● Work as a liaison between contractors and fleet drivers on changes to jobs

● Ensure fleet maintenance by regular contact with company mechanic Caregiver

Virginia Beach VA

2012-2014

● Caregiver for an elderly client suffering from Dementia and other sever medical issues

● Assisted client with ADL’s (activities of daily living)

● Ensure client took correct medication

● Ensure client ate appropriate nutritional meals

● Assisted client with light house cleaning and management of all pets Closing Administrator and Supervisor

TitleQuest - Hampton Roads, VA

Monarch Mortgage house Title Company

2009-2011

● Experience with the following files: all types of residential refinance and purchase, construction to permanent financing, 203K, short sale, seller only, construction and commercial loan closings.

● Duties included but not limited to:

o Review of title examinations, insurance and inspection documents, due diligence documents, State Corporation Commission documents and searches o Searches of UCC liens

o Review of any additional closing documents

o Obtaining title requirements and resolving any title issues o Preparation of settlement and disbursement statements in preparation for closing

● Additions duties:

o Preparation of title insurance and settlement quotes o Acting as a liaison between the borrower, mortgage company and real estate agents o Coordinate scheduling for a high volume of closings o Prepare closing packages

o Responsible for all HUD-1 updates and procedures

● Staff supervision:

o Recruiting, interviewing and hiring new closers

o Ensure proper training for all new closing staff o Continuing education training for all new staff of new updates and procedures for HUD-1 Real Estate Paralegal-Residential and Commercial

Troutman Sanders LLP Foreclosure, Virginia Beach VA 2006-2008

● Responsible for preparation and submission of file for trustee sales, commercial and residential real estate transactions

● Foreclosure duties include:

o Reviewing title examinations, preparing and recordation of submission of trustee’s deeds, scheduling foreclosure sales, drafting advertisements and notices, preparation of notification letters to debtors and creditors, filing title claims, releasing judgements, preparing pay off settlements, preparing and filing reports and accounting of sales to the Commissioner of Accounts

o Handled all disbursement of funds and all outsale matters o Appointed to act as trustee for trustee sales

● Real estate duties include:

o Preparing all closing documents, recordation of closing documents o Review of title examinations, insurance and inspection documents, due diligence documents, State Corporation Commission documents and searches o Searches of UCC liens

o Review of any additional closing documents

o Obtaining title requirements and resolving any title issues o Preparation of settlement and disbursement statements in preparation for closing o Handle all post-closing matters

● Other Duties:

o Prepare and release mechanic’s liens

o Preparing and releasing judgements

o Billing time for client files

o Reviewing billing statements

o Maintaining status of trust accounts

o Liaison between firm’s clients, attorney’s and delinquent debtors Additional Paralegal/Law Experience

Williams Mullen, 2005-2006

Commercial Real Estate Paralegal

Crenshaw, Ware and Martin, P.L.C, 2002-2005

Foreclosure, Commercial and Residential Paralegal

Samuel I White, P.C., 2000-2002

Foreclosure Paralegal

Phillip J. Geib, P.C., 1999-2000

Litigation Paralegal

David A. Miller, P.C., 1998-1999

Real Estate Legal Assistant

J. Warren Tomlin, P.C., 1992-1996

Legal Assistant and Office Administrator

Addition Information

● Extensive paralegal experience

● Licensed Title Insurance Underwriter

● Proficient in Microsoft Office

References available upon request



Contact this candidate