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IT Project Manager

Plainfield, IL, 60544
March 28, 2018

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***** ******** ****, **********, ******** 60544 815-***-****


A results-driven and forward-thinking IT project manager and leader, with vast experience in IT application software, hardware and infrastructure development, and implementation. Skilled in effective communication with widely-varied audiences and management levels. A versatile, take-charge leader, who can thrive in rapidly-evolving environments. Demonstrates excellent leadership through all phases of the project life cycle. Stays abreast of changing best practices, processes, and technology trends in the industry. Recognized as an SME, who meets critical deadlines and regularly exceeds expectations.

Core Competencies

Project Management

Team Leadership

Infrastructure Management

Quality Process Improvement

MS Project, Office, SharePoint, SmartSheet

People Management



IT Project Manager/Service Delivery Manager 2008-present

Supervised several employees and consultants to deliver application features. Managed third-party vendors providing Application Development and Maintenance (ADM) for 50-plus business applications. Coordinated data center migration of 90-plus application and database servers.

Worked with Managed Service Provider (MSP) to track all incidents, enhancements, and metrics.

Captured resource expenditures and reconciled against budgeted allocations.

Served as "go-to" person for answers to any questions related to server infrastructure, risk management (security: both for servers and application URLs), and desktop support.

Led team's (MSP and McDonald's) efforts for all changes to 90-plus servers.

Liaised with infrastructure vendor and oversaw OS upgrades, server migrations and any other network or server changes required.

Established Azure and Visual Studio Online to support 50-plus business applications.

Oversaw transition of application development and maintenance from prior consultants and employee developers to third-party ADM (Application Development and Maintenance) Managed Service Provider.

Identified, documented, and negotiated SLAs between ADM vendor and McDonald's managers.

Managed monthly milestone payments to ADM and other vendors to ensure they were properly paid within agreed budgets.

IT Project Management Consultant 2002-2008

Led numerous full life cycle U.S. restaurant application and networking infrastructure projects involving cross-functional project teams of 15 to 20 members. Managed several quality assurance projects related to McDonald’s restaurant network, including corporate Oracle-based applications and restaurant applications. Oversaw Request for Proposal (RFP) processes for SSL-based remote access capability for field and corporate personnel to McDonald’s restaurants to provide connectivity for McDonald’s U.S. restaurant cashless capability in support of 14,000-plus U.S. restaurants.

Led efforts of MSP for development, McDonald’s laboratory verification, and delivery of dial backup capabilities for two of McDonald’s restaurant connectivity providers to support 10,000 restaurants.

Implemented vendor and McDonald’s laboratory verification of secure wireless infrastructure for hand-held order-takers.

Led cross-functional information technology team to deliver new corporate remote access product, including dialer and VPN components, to 2,000 McDonald’s employees.

Coordinated yearly budget development for several years.

Co-developed restaurant network infrastructure team processes, including project management, network engineering, network laboratory testing, and network operations.

Additional Experience


Offer Project Manager, 2000-2001. Directed six multi-location, cross- functional offer project teams of 25 members organized to bring together internal and external products to create new solution. Interfaced with product management to understand product needs and plans for this $100,000,000 VoIP and VoATM market opportunity. Led cross-organizational teams of four to six functions to define and approve detailed project plans. Led regular team meetings to assess project status and identify, assign and resolve issues, and mitigate risks. Created and maintained project status reports, and provided to teams and multiple levels of management. Directed solution-level testing and customer technical support test teams to execute customer-focused test plan, and assisted program management to secure engineering and installation resources.

Development Project Manager, 1999-2000. Led new product project team of approximately 75 developers, testers, support engineers, and managers for initial release of new technology based on packet switching. Developed and built project team, defined major milestones, and led detailed schedule creation and agreement in support of $100,000,000 market opportunity. Defined new development process. Facilitated weekly status meetings with managers. Prepared and presented project status to executives, and created and maintained web site for project communications. Coordinated all phases of product development, from software design and development, through system-level testing, network interoperability testing, and customer technical support for delivery of this VoIP product to two trial customers: Ameritech and SBC.

Project Manager, 1998. Administered Y2K project to provide updates to approximately 300 products. Led team of ten project managers to define offer project management role and process and led ten-person sub-team of R&D operations excellence team that won Bell Laboratories’ President's Silver Award for 1998. Negotiated several product delivery dates between Lucent product division and AT&T.

Project Manager, Advanced Network Systems, 1996-1997. Developed numerous application software features for service control point product by developing cross-organizational, multi-location teams. Organized and managed international software project for delivery to Indonesia and trouble tickets list for Sprint PCS.

Application Development Project Manager, 1987-1996. Planned and managed software and hardware development, integration, and verification of numerous 4ESS TM generic releases for implementation in AT&T Switch Network.


COLUMBIA COLLEGE, Columbia, Missouri, MBA, 2013

NORTH CENTRAL COLLEGE, Naperville, Illinois, M.S., Computer Science, 1992

DEVRY UNIVERSITY, Lombard, Illinois, B.S., Computer Sciences, 1986


ITIL Foundation Certification, 2015

PMI-Certified Project Management Professional (PMP), 1996

Professional Development

Completed Cisco’s Cisco Certified Network Associate (CCNA) Training, 2006

Master’s Certificate in Project Management from George Washington University

Computer Skills

MS Office, Project, SmartSheet, Visio, Outlook, Visual Studio Online

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