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Customer service,front office skills, receptionist, collections, of

Tampa, FL
March 28, 2018

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Tammy M. Wynn


Current Address:

**** ******** ***.

Tampa, FL 33624

OBJECTIVE: To obtain a position within a company that can provide the opportunity for personal growth, professional growth & advancement opportunity as well as utilize my customer service & management experience to benefit mutual growth & success in becoming a valuable team member.


High School Name, Leto High, Tampa, FL

High School Diploma

Date of Graduation: May 1982


Rep For Vets, Tampa, FL June 2014- Present

Fee Coordinator

Complete conference calls between VA representatives & clients for claim information

Responsible for preparing retainer documents

Organize client VA files

Answer incoming calls to assist potential clients

Collecting Attorney fees from the VA on cases won

Making sure all fees are posted and correct

Review of VA documents

Complete and maintain expense reports for the advocate

Bank of America, Tampa, FL

Mortgage Underwriter Manager Vice President October 2012- October 2013

Processing Manager Vice President January 2003- October 2012

Processing of Conventional & Government Mortgage Loans April 2001- January 2003

Maintained comprehensive knowledge of underwriting guidelines

Managed a team of ten underwriters that served the Southeast & Northeast regions

Worked collaboratively with team members to successfully meet company goals

Participated in weekly conference calls with corporate & regional offices to discuss new guidelines and team strategies to ensure regional goals

Responsible for processing of Conventional & Government Loans, closing 45 to 50 monthly

Leveraged knowledge of loan products to help restructure turned-down loans for subsequent approvals

Maintained compliance with lending, underwriting, & government requirements

Interviewing and hiring process

Customer satisfaction

Demonstrated excellent follow-through with borrowers, loan processors, & loan originators while providing meticulous attention to detail in underwriting mortgages & eligibility requirements

Conseco/Greentree, Tampa, FL

Appraisal Underwriter January 1991- February 2001

Responsible for preparing closing documents

Worked directly with attorneys & management on foreclosure accounts

Made collection calls to clients to collect mortgage debt

Reviewed appraisals for mortgage loans to ensure guidelines were met

Customer satisfaction


Bilingual, Fluent in Spanish

Proficient computer skills in Word and intermediate Excel

Professional Underwriting Experience

Team Leadership

Risk Assessment Management

Coaching & Training teams

Lending & Underwriting Guidelines

Expertise in Conventional, Government & Foreclosure Mortgages

Exercising Managerial Authority

Account service Excellence

Customer Service Satisfaction

Interview and Hiring


Available upon request

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