Customer service,front office skills, receptionist, collections, of
Resume:
Tammy M. Wynn
**********@*****.***
Current Address:
Tampa, FL 33624
OBJECTIVE: To obtain a position within a company that can provide the opportunity for personal growth, professional growth & advancement opportunity as well as utilize my customer service & management experience to benefit mutual growth & success in becoming a valuable team member.
EDUCATION
High School Name, Leto High, Tampa, FL
High School Diploma
Date of Graduation: May 1982
WORK EXPERIENCE
Rep For Vets, Tampa, FL June 2014- Present
Fee Coordinator
Complete conference calls between VA representatives & clients for claim information
Responsible for preparing retainer documents
Organize client VA files
Answer incoming calls to assist potential clients
Collecting Attorney fees from the VA on cases won
Making sure all fees are posted and correct
Review of VA documents
Complete and maintain expense reports for the advocate
Bank of America, Tampa, FL
Mortgage Underwriter Manager Vice President October 2012- October 2013
Processing Manager Vice President January 2003- October 2012
Processing of Conventional & Government Mortgage Loans April 2001- January 2003
Maintained comprehensive knowledge of underwriting guidelines
Managed a team of ten underwriters that served the Southeast & Northeast regions
Worked collaboratively with team members to successfully meet company goals
Participated in weekly conference calls with corporate & regional offices to discuss new guidelines and team strategies to ensure regional goals
Responsible for processing of Conventional & Government Loans, closing 45 to 50 monthly
Leveraged knowledge of loan products to help restructure turned-down loans for subsequent approvals
Maintained compliance with lending, underwriting, & government requirements
Interviewing and hiring process
Customer satisfaction
Demonstrated excellent follow-through with borrowers, loan processors, & loan originators while providing meticulous attention to detail in underwriting mortgages & eligibility requirements
Conseco/Greentree, Tampa, FL
Appraisal Underwriter January 1991- February 2001
Responsible for preparing closing documents
Worked directly with attorneys & management on foreclosure accounts
Made collection calls to clients to collect mortgage debt
Reviewed appraisals for mortgage loans to ensure guidelines were met
Customer satisfaction
SKILLS
Bilingual, Fluent in Spanish
Proficient computer skills in Word and intermediate Excel
Professional Underwriting Experience
Team Leadership
Risk Assessment Management
Coaching & Training teams
Lending & Underwriting Guidelines
Expertise in Conventional, Government & Foreclosure Mortgages
Exercising Managerial Authority
Account service Excellence
Customer Service Satisfaction
Interview and Hiring
REFERENCES
Available upon request
Contact this candidate