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Data Entry Customer Service

Chesapeake, VA
March 28, 2018

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Career Objective:

To secure an Administrative Support position that will utilize my skills and extensive experience obtained.

Summary of Qualifications:


Budgetary Control

Dedicated Team Player

Account Reconciliation

Dynamic Team Leader

Employee Coaching

Customer Service Techniques

Data Analysis

Relevant Computer Skills:

Microsoft Office Proficient

QuickBooks Proficient

EPIC Proficient


Professional Experience:

Mount Sinai West, New York, New York 2013 - Jan 2018

Rehab Medical Secretary III

Provides admin support to all Supervisory & Administrative Director. Coordinate office flow and manage administrative task for the department

Maintains patient flow, Patient scheduling, Appointment confirmation, documenting and recording no shows, reschedules and cancellations and informing Supervisory Clinicians via calendar and email. Insurance verifications Contacted patient’s insurance company to verify coverage levels and worked with individuals to educate them on their benefits information, pre-authorizations processing, answering phones, handling and drafting correspondence, Charge Entry processing, Addresses and resolves routine inquiries, Extensive Excel data entry and formula usage . Maintains office equipment (copier, fax, etc.), ensures par levels of office supplies .monitoring and ordering supplies. Obtained estimates and quotes for supplies, Material and equipment submitted

Delegate task and trained and supervised volunteers and contracted admin support employees.

Coordinating coverage of per diem staff and contracted clinicians through agencies to ensure appropriate departmental coverage

Implemented, practiced and managed record maintenance in compliance with HIPPA standards

Extensive Record keeping, Time Keeping, Payroll Processing and Adjustments, Daily Kronos utilization in its entirety. Submitted workers compensation paper work request for authorization and payment of services, Research billing errors that may have caused department billing denials creating excel spread sheets, compiling and recording data in a statistical format with denial findings, explanation and solutions to be generated as reports to Administrative Director. Prepare Estimates, Provide statistical of clinical staff patient treats. Review weekly Trac reports and make corrections and submit those corrections in report form.

Coordinated meetings with Clinician Staff to implement potential scheduling improvements or departmental issues and resolutions regarding denials. Record of meeting minutes.

Screens and handles any calls, emails and/or correspondence for requests for Physician’s orders/consults, referrals, Patient’s records, patient appointment, denials, Medical Record Release ensuring HIPPA guidelines are followed. Medical Terminology usage.

Prepare charts; submit evaluation reports to patient’s and referring physicians. Knowledge of ICD -9 & ICD 10 diagnosis codes. Provided explanation of procedures and Evaluations.

Maintains Medical Record, management of archiving and auditing records to ensure in compliance with Joint commission, prepares memos and documents for submission to Insurance companies, Patients, Medical Facilities and Physicians. .

Process Travel and Petty Cash reimbursement, authorizations and request for Senior level Staff

Gramercy One, New York, New York 2011- 2012

Accounts Receivable/Payable

Provided client monitoring of delinquent or past due accounts and collaborated closely with clients and sales representatives to resolve billing disputes. Recorded and processed client financial transactions and orders.

Data Entry Specialist 2011 - 2012

Coordinated data entry for client demographics and testing records into various computer databases

Extensive data analysis, organized the tasks of compiling, sorting, and verifying the accuracy of data before it was entered to ensure data accuracy and quality control for all completed records

Provided research for identifying and amend data entry errors using complex Excel formulas

Harlem Children’s Zone, New York, New York 2010 – 2011

Administrative Assistant to Assistant Vice president of Programs

Maintained scheduling for Assistant Directors to coordinate work flow set up and coordinated meetings and prepared agendas and memorandums. Drafting Correspondence, Coordinate interviews

Created and modified documents including invoices, reports and other business correspondence as needed

Supervised receptionist staff, conducted interviews, workshops and trainings for staff

Collect and managed all program-related data.

Facilitated payment through department budget of Employee workshops,

Prepared Estimates for office expansions, supplies and renovations

Arranged Travel arrangement for senior and Entry level staff. Processed Travel reimbursements, requests and authorizations.

Reviewed intakes & applications for information needed.

Created spreadsheets of new enrollments, correspond with coordinators, assist with stat sheet, and other duties.

DEPARTMENT OF EDUCATION, Brooklyn, New York 2007 –2009

Administrative Secretary to Senior Custodian Engineer

Provided overall office, administrative and personal support to management team, supervisors and staff

Coordinated phone and calendar maintenance, correspondence, payroll processing, human resource administration, facilitated interviews, employee scheduling, extensive filing, data entry and supply/equipment maintenance

Managed independent work flow; initiated and completed delegated tasks to ensure progress towards deadlines

Trusted to handle sensitive and confidential information including contracts and private correspondence

Generated and tracked reports of delinquent billing and open invoices. Ensure payment of account were processed

Generated and organized building permits, Compile & record detailed audit spreadsheets, budgets and expenditure reports for submission to NYC Department of Education Auditor General

Ensured that all work orders were submitted and complete.

Education, Training and Affiliations:

SUNY School of Professional Studies, Online Anticipated Graduation 2019

Business Management

Continuum Health Partners, New York, NY June 2013


New Horizons Computer Learning, New York, NY May 2010

Executive Assistant Program

Louis E. Dieruff High School, Allentown, PA June 2000

High School Diploma Obtained

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