Customer Service Representative
Resume:
Belinda B. Braxton
Brown Summit, NC 27214
Phone: 336-***-****
Email: *******.********@*****.***
SUMMARY OF QUALIFICATIONS
•Strong computational and interpersonal skills.
•Excellent organizational and time management skills with the ability to manage own workload.
•Able to balance competing priorities, tight deadlines and quickly adapt to new situations.
PROFILE OF SKILLS
Microsoft Office Suite, Word Perfect, AS400, Plexus Accounting System, ACS, JD Edwards, Lotus Notes, Desktop Publishing, Dictaphone, IDX, Quick Books, Multi-Line Switchboards, Kronos, Ultra 32 Software and ten-key calculator, Staff-Suite, Talent Wise, DSS Cloud, Trello, Equifax Casebuilder.
EXPERIENCE
Debbie’s Staffing, Greensboro, NC 8/16-Present
Service Coordinator
•Answer incoming calls with the upmost professionalism.
•Assist associates with job availability, placements, interviews,
application assistance, orientation and benefits assistance.
•Administer drug tests, background checks and assignment instruction and prescreening.
•Process in-state and out of state unemployment claims via Equifax Casebuilder.
•Launch onboarding sessions for new associates.
•Order office supplies, sort and distribute mail.
•Any additional administrative duties as assigned by Branch Manager.
Expert Global Solutions, Greensboro, NC 05/15-8/16
Customer Service Representative
•Provide excellent customer service for the New York Times team.
•Update customer accounts with regard to credit card changes, address changes.
•Assist with putting accounts on vacation holds, issuing credits for missed papers.
•Assist with billing questions and issues with accounts. Creating new accounts.
•Assist with changes to accounts.
J.L. Rothrock Trucking, Greensboro, NC 02/14-03/15
Customer Service Representative
•Enter orders in AS400 via email and fax from customers and brokers.
•Update loads for brokers and customers via phone, fax and email.
•Assist backhaul load planner with updating and entering backhaul
orders, assist callers with questions concerning rates and area coverage.
The Resource-Ralph Lauren, High Point, NC 07/13-02/14
Customer Service Representative (Seasonal)
•Keying in orders for customers seeking to order apparel from Ralph Lauren.
•Provide excellent customer service assistance with questions concerning, price, color, size, fabric,
credit and return policy.
Shelba D. Johnson Trucking, Inc., Thomasville, NC 02/12-07/13
Switchboard Operator
•Greet/assist all visitors, answering and transferring incoming calls in a prompt and professional
manner.
•Update and process customer freight bills using AS400.
•Assist accounts receivables with invoicing and faxing.
•Sort and distribute mail.
Plumbing Technology of NC, Brown Summit, NC 09/10-02/12
Part-Time-Office Administrator
•Answer and screen calls. Process Workers’ Compensation and General Liability Claims.
•Compile, post and process payroll using Quick Books. Invoicing, expense coding,
manage price overrides, reconcile payable accounts to general ledger, make bank deposits,
prepare aging reports, process debits and credits.
•Manage Outlook calendar, fax, file and handle service call requests.
Guilford College United Methodist Church, Greensboro, NC 04/08-05/10
Office Manager
•Prepare weekly bulletins and announcements; maintain weekly visitor attendance.
•Responsible for Accounts Payables, assuring all payments are coded for and keyed for prompt and
efficient payment, reconciled payable accounts to general ledger, processed expense reports and check
requests, compiled payroll data to process payroll.
•Update and manage Outlook calendar.
MS Plumbing Contractors, Inc.; Brown Summit, NC 01/06-04/08
Office Manager
•Supervise 10 employees, answer and screen calls. Process Workers’ Compensation and
General Liability Claims.
•Compile, post, and process payroll using Quick Books.
•Invoicing, expense coding, process price overrides, reconcile payable accounts to general ledger,
make bank deposits, prepare aging reports, process debits and credits.
•Bid new contracts and manage Outlook calendar.
Ferguson Enterprises, Inc.; Greensboro, NC 09/02-01/06
Accounts Payable Specialist
•Process vendor reconciliations using Trilogy, process debits and credits for all branches.
•Invoicing, expense coding, reconcile payable accounts to general ledger, invoiced fuel charges and
manage price overrides.
•Administrator for Purchase Card usage, answer 7-line switchboard, invoicing, process
Nextel accounts for all branches, knowledgeable of OSHA-MSDS procedures.
•Print Daily Preview Batch Reports for end of day billing and managed Outlook calendar.
Smith, James, Rowlett & Cohen, LLP; Greensboro, NC 06/00-09/02
Legal Secretary
•Provide secretarial support to the Managing Partner whose practice area includes Estate
Planning, Workers’ Compensation, Social Security Disability and Child Protective Services.
•Prepare legal documents, including briefs, pleadings, appeals, wills, contracts, and real estate
closing statements, search legal records.
•Familiar with Court and Office procedures while maintaining a high level of confidentiality,
process incoming and outgoing mail.
•Answer calls and schedule appointments using Microsoft Outlook.
•Type correspondence via dictation, maintain confidential client files and light bookkeeping.
Moses Cone Hospital; Greensboro, NC 09/95-06/00
Secretary I, Care Management
•Provide professional and efficient assistance to the Care Management Department.
• Answer, screen and transfer calls in a prompt and professional matter to appropriate parties
within the department.
•Provide Notary services as need, maintain office supplies.
•Sort and distribute mail.
LeBoeuf, Lamb, Greene & MacRae, LLP; Washington, DC 08/90-08/95
Legal Secretary (Floater)
•Provide secretarial support for a 72-attorney firm.
•Prepare legal documents, including briefs, pleadings, appeals, wills, contracts, and real estate
closing statements, search legal records.
•Familiar with Court and Office procedures while maintaining a high level of confidentiality,
answer calls and schedule appointments using Microsoft Office Outlook.
•Type correspondence via dictation, maintain confidential client files and light bookkeeping.
•Back up receptionist duties.
EDUCATION
Rockingham Community College
Barclay Career School, Washington, DC
Associates Degree-Administrative/Legal
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