Customer Service Sales

John Roddy **** Twin Creeks Drive Copley, OH *****

216-***-**** *************@*****.***

Award-Winning Senior Global Executive, Thought Leader, Innovative Problem Solver

A dynamic, highly versatile and accomplished, performance-driven Global Leader with the depth and breadth of skill and experience to strategically lead organizations in Supply Chain, Logistics, Distribution, HR, IT, Safety, Sales and Marketing, built on more than 20 years of experience

Held a cornucopia of positions and on a global scale, including but not limited to Supply Chain strategy across all retail and online business channels, IT creativity and management, sales and marketing leadership and growth, as well as developing and leading HR teams.

Led operations from $45 M to $350 M with strong financial results.

Growth Highlights

Received 2002 and 2006 Chairman’s Award, for distinguished service and excellence in financial and operational performance, professionalism, and leadership. Nomination process initiated by CEO and BOD.

Awarded “President’s Circle Citation” for the quickest operational turnaround in the Home Products Division for a distribution and manufacturing (1.4mm sq. ft.) center servicing Walmart, Kmart and Target. Increased throughput from $900K to $1.7M in plastic shipments and decreased operating budget.

Increased Year-Over-Year sales 8% the first year of service and maintained comp sales increase at 5 % to 7% annual.

Led the operational team in exponentially growing annual on-line sales by 13x4 or 52x, from $250 K to $13 M.

Improved warehouse carrying capacity by 15% through slotting and staging initiatives along with reducing inventory carrying cost by 4%.

Increased in-home percentage by 15% to maintain 97% stick rate, reducing exchange deliveries by 7% and saving $600K.

Initiated and led a customer service satisfaction drive companywide leading to a 26 point increase in satisfaction level from 70% to 96%.

Strategically revised delivery system for remote stores, increasing capacity 40% and reducing overtime 60%, bringing in new delivery and operational trucking systems, delivering significant overtime savings with no new brick & mortar construction with approx. $500K in annual savings in labor, and several million in brick and mortar for a $50M company.

Built a best-in-class delivery system and performance model while growing business at a 30% rate year over year.

Developed and implemented plans for two warehouse expansions while maintaining unimpeded operations throughout transition of new additions, on time and on budget.

Renegotiated truck lease contracts to save $36k monthly, while upgrading all equipment.

Enhanced staff in organization by setting HR standards in hiring and management style (culture). Delivering a less than 5% turnover rate in DC operations, less than 20% in fleet operations, less than 30% in sales, and less than 10% in administration.

Marketed and sold $500k in backhaul logistics revenue plus $200k in intercompany movements while servicing core organization with 200k+ in-home deliveries, all on annual basis.

General Experience & Value

100-year-old retail Furniture Company, oversaw all operations including distribution and warehousing, transportation and maintenance, sales management, and marketing, and streamlined in six months.

Continually leveraged network-wide volume to ensure lowest landed cost and best-in-category service

Directed and controlled administration in IT, HR, Sales and Marketing throughout career.

Consistently ensured transportation compliance with customs authorities and other global government entities (numerous audits with no failures)

Developed, maintained and published a distribution network strategy for global sales and shipments aligning with all merchant, planning, and operational business goals

Ensured proper balance between internal/external resources to optimize business bidding events

Led Planning with Merchants and Operations teams to execute product flow strategies and ensure optimal PO visibility and product receipt performance for normal and seasonal business

Conducted annual assessment and reconfiguration of product flow, including booking windows, shipping cutoffs, and management of all modes of domestic & international transportation

Oversaw systems architecture design and implementation of enterprise-wide logistics & supply chain systems as well as ERP. Managing team of in-house personnel, vendors, outsourced consultants and contractors

Reviewed and updated business practices in accordance with new or changing environmental policies, standards, regulations, and laws

Created integrated, optimized processes for store operations, merchandising, replenishment, and outside suppliers.

Ensured transportation route optimization by maximizing economies of scale, combining shipments or consolidating warehousing and distribution

Managed vendors on store buildout construction, all international inbound freight, HR, distribution, warehousing, 3PL deliveries, logistics and supply chain for new store openings

Led Marketing initiatives on start-up of logistics company to develop and acquire “outside” of core business revenue.

Career History

Raben Tire – Nashville, TN 2017 – 2018

Tire Distribution Company with over 500 employees and 35 stores in 6 states

VP Supply Chain (Contract)

Led all purchasing, inventory control, warehousing, retread operations,

and transportation.

Gardner White - Auburn Hills, MI 2015 – 2017

Retail Furniture Company with 550 employees and 8 stores in Michigan.

Executive Vice President Operations

Oversaw operations of organization encompassing $130M in sales and 120k+ in home deliveries annually.

Arhaus Logistics, Walton Hills, Ohio 1999 – 2015

High-end Retail Furniture Co.

Senior Vice President & Chief Logistics Officer

Managed 1,000+ associates and 60+ stores nationwide, and 20 foreign and domestic facilities

Newell Rubbermaid 1997 – 1999

Distribution Manager

United Parcel Service (UPS) 1988 – 1997

Industrial Engineering Team / Operational Supervisor

J.E. Doyle Machining and Manufacturing 1993 – 1997

General Manager

Performs cleaning and sweeping for printing magazines – to clean paper – cleaning press to prevent color variations

Core Competencies A-Z

Best Practice Optimization Process & Standards Development (Product Moving) / Budgeting / Business Strategy / Change Management / Continuous Improvement / Cost Reduction / Cross-Functional Teams / Customer Service & Satisfaction / Demand Planning / E-Commerce Management / Finance / Forecasting / General Management / HR / Importing / Industrial Engineering Management / Inventory Turnover Management / Key Performance Indicators / Lean Manufacturing / Machining / Manufacturing / Marketing / Display Management / Merchandising Display Platforms / Multi-Site Management / Negotiations / Operating Cost Management /

Operating Expense Oversight / Order Fulfillment / Outsourcing / P&L Management / Performance Metrics (Vendor Delivery & Pickup) / Process Improvements / Procurement / Production Operations, Planning, Process / Project Planning / Rapid/Multi-Site Growth / Regulatory Compliance (OSHA / DOT) / Retail Operations / Sales / New Business Development / Seasonal Variations / Security / Shipping & Manufacturing Oversight / Six Sigma / Strategic Planning & Analysis / Strategic Sourcing / Supplier Management / Supply Chain Optimization, Strategy, Oversight / Top / Bottom Line Performance / Training & Development / Transportation, Route Optimization / Union Environments / Warehouse Management, Expansion / Warehousing & Transportation

Technical Skill Sets

Microsoft Office Suite – Word, Excel, Outlook, PowerPoint / POS systems / Trailer Management, Routing, Tracking / CRM systems / ERP systems

Education & Development

BA – Industrial Accounting, University of Akron 1994

Certified Transportation Professional (CTP)

Speaking Engagements

Breakout Session speaker engagement at a Customer Relationship Evaluation Conference on Managing Expectations to audience of 100 plus.

Keynote Speaker at two other events, on topics: Tech / CRM Field Service / Creating the experience.

Keynote Speaker at Chief Service Officer Summit for two events, on cutting-edge technology to aid drivers for communications and invoicing and streamlined processes.

National Private Truck Council - Session Speaker (2 events) (Enabling the Delivery Associate) (Wait Time Reductions for Clients)

Professional Affiliations

Retail and Consumer Products Research Advisory Council (RCPRAC)

American Trucking Association (ATA)

Warehouse Education Research Council (WERC)

Council of Logistics Management (CLM)

National Private Truck Council (NPTC)

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