Customer Service Data Entry

Reneé Trogdon

Greensboro, NC *****

*****.*******@*****.***

https://www.linkedin.com/in/renee-trogdon-82500146/ 336-***-****

CAREER SUMMARY

Living out my life’s mission and passion of serving others, I project a positive, can-do attitude through my administrative ability. I have extensive experience in customer service, organization, data management, time management, multi-tasking, sales, human relations, non-profit management, property management and exposure to supply chain management.

EXPERIENCE

Customer Service/Administrative/Program Development Eden Family YMCA and Western Rockingham Family YMCA 9/2000-9/2017

Responsible for customer service, membership sales and staffing for front-line and back /office

Reviewed and approved time for payroll using Paylocity software

Data entry and submitted monthly bank drafts for membership dues and payroll deduction fees

Maintained membership database of 5,000 for two branches using Access Database

Facilitated a successful transition of nearly 3,000 records to a customized software for nonprofits

Developed and distributed quarterly newsletters and program fliers

Secured grant funding for all departments; most recently securing $35K

Initiated, presented and secured the Silver Sneakers Program netting $72K annually

Recruited, hired, trained, scheduled and supervised approximately 30 employees

Solicited and developed corporate relationships to establish and retain corporate memberships

Interviewed and processed financial assistance applicants

Coordinated and executed event planning

Managed the administrative aspect of summer childcare and afterschool programs

Solicited, trained and assigned Volunteers to positions of leadership and service

Scheduled maintenance within budget requirements

Responsible for purchasing for entire facility

Executive Director

Walnut Grove Independent Retirement Living 62-Unit Facility 9/1999-9/2000

Responsible for initial start-up developing policies and procedures

Hired, trained, scheduled staff

Marketed and secured annual start-up income of $300K within six month period

Responsible for purchasing of all supplies and culinary needs for 3 meals daily

Scheduled all property maintenance

Administrative Assistant to Plant Manager and Quality Assurance Manager Karastan Carpet and Rug Mill (high-end manufacturer) 6/1993-7/1999

Secured travel arrangements and prepared expense reports

Coordinated tours for public and company sales force

Editor of company newsletter

Tracked and reported salary and non-exempt time for payroll

Coordinated employee carpet and rug sales

Responsible for company showroom and the updating of all samples R eneé Trogdon

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ADDITIONAL WORK EXPERIENCE

Quality Assurance Lab testing utilizing Infrared Spectrophotometer, Karl-Fischer Titrator, pH Meter, UV/VIS, Fisher Johns Melting Point, Millipore Purification system; Coordinator of Material Safety Data Sheets for Division; Dye Lab Technician performing fiber determinations, evaluation of dyestuffs; prepared correspondence and minutes generated by Civil Engineers; bookkeeping; data entry; relief receptionist for 10-line system and airway radio for two company pilots and ranchers ADDITIONAL SKILLS

Conflict resolution, inventory control, prioritization, data entry, 55+wpm, marketing, maintenance scheduling,

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Google Docs and Sheets, Google Calendar, Social Media (Facebook, Instagram, Twitter, LinkedIn) EDUCATION and TRAINING

Guilford Technical Community College: HRD, Employability Skills YMCA of the USA Director Certifications and YMCA Group Exercise Certification: Group Work

Principles and Practices

Volunteerism

Mission at Work

3Rs of Membership Development

Best Practices,

Tour/Interview/ Enroll

Front Desk Management

Supervision

Healthy Lifestyle Principles

Rockingham Community College: MS Office, Windows, Create Newsletters, Grant Writing, Autocad 2-D Corcoran High School – Diploma

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