Customer Service Administrative Assistant

MICHELLE CRAIG

** ********* ****, *******, ** ***60 203-***-**** ********@*****.***

Reliable Administrative support professional with proficiency in Legal and Technical fields. Organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Demonstrates trustworthiness, ethical values and respects confidentiality. Maintains a positive upbeat attitude and possesses excellent telephone etiquette.

EDUCATION

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Paralegal Certificate /2010-2010/University of Connecticut, Stamford, CT

Travel & Tourism /1986/ Connecticut Business Institute, Stratford, CT

SKILLS

Proficient in Microsoft Office 2016 and Visio

Legal research on Westlaw and Lexis Nexis

PROFESSIONAL EXPERIENCE

MERRITT STAFFING, STAMFORD, CT 2017 – Present

LEGAL SECRETARY

Perform secretarial functions for attorneys and/or paralegals requiring knowledge of format, procedure, and specialized terminology.

Transcribe time entries and documents.

Draft correspondences, real estate and finance documents and general forms.

Maintain and track schedules and calendars for attorneys.

Arrange meetings and conference calls.

Coordinate travel arrangements.

Draft, revise, and submit client billings.

Process expenses and/or invoices for payment.

Arrange and maintain client report files.

Assisting with special projects as necessary.

SUBWAY, MILFORD, CT 2005 – 2017

CONTRACT SPECIALIST 2014 – 2017

●Prepared, analyzed, revised and negotiated a variety of corporate contracts including sponsorships, promotions, hotel and event-related agreements, and confidentiality agreements.

●Assisted in review of advertising materials to assure compliance with Company and Federal policies.

●Connected business teams, agencies, and field staff globally for contract matters.

●Prepared and delivered information to appropriate individuals regarding contract status.

●Presented contract summaries to ensure contract execution in accordance with company policy.

●Provided training and mentored administrative staff.

●Maintained and organized files and tracked authorizations and correspondence.

●Conducted searches to find needed information or compliance regulations using such sources as Westlaw, Lexis Nexis or the Internet.

●Strived to develop the role of my duties to suggest and implement process improvement, mentoring and any other duties and responsibilities that may be assigned by the supervisor.

●Initiated the contracts management system project to find the department a software to follow the contract cycle from beginning to end.

PARALEGAL 2011 – 2014

●Reviewed and managed the advertising sponsorship agreements along with local agency agreements.

●Drafted legal documents, memos and other communications concerning sponsorships and other agreements,

e-mails and phone calls.

●Maintained the most updated spreadsheet of contract status.

●Managed emails and coordinated the flow of requests and information, internally or with outside agencies.

●Operated office equipment such as fax machines, copiers, phone systems and computer software.

●Conducted searches to find needed information, using sources such as Westlaw, Lexis Nexis or the internet.

HELPDESK TECHNICIAN 2007 – 2011

●Acted as the first point of contact for internal and external customers seeking technical assistance over email or phone.

●Provided expert technical and policy knowledge to customer base.

●Coached the customer through the problem-solving process or directed unresolved issues to the next level of support personnel.

●Maintained records of daily communication transactions, problems and remedial actions or installation activities.

●Conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

●Assembled equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.

LEASING NEGOTIATOR 2006 – 2007

●Conducted negotiations on each lease in order to finalize the lease within an appropriate timeframe.

●Drafted and negotiated language, recognized and resolved issues, and participated in telephone conference calls.

●Enforced company policy on business and legal issues.

●Worked closely with Real Estate Directors, Real Estate Counsel, Company Development Agents and Franchisees. Reviewed, analyzed and evaluated requests from landlord’s related to changes to the site plans, e.g. requests for consents to modify common areas, expand or remodel buildings, or modify height restrictions.

●Obtained input and recommendation of Real Estate Directors and presented to EVP for approval. Then documented the decision with a letter, letter agreement or amendment.

●Drafted and negotiated any other related documents, including amendments and letter agreements.

●Processed other matters related to lease maintenance.

SENIOR LEGAL ASSISTANT 2005 – 2006

●Maintained corporation formalities such as filing annual reports with appropriate offices, preparing and executing corporate resolutions, maintaining registered agents, and researching and establishing new entities.

●Developed and maintain a service contract organizational chart which shows the flow of services between DAI’s affiliated companies.

●Prepared service contracts between the related companies which contractually allow employees from one company to perform tasks for other companies that do not maintain a regular employee base.

●Assisted many coworkers, clients, and associates on corporate matters.

WOMEN’S HEALTHCARE, MILFORD, CT

MEDICAL SECRETARY 2004 – 2005

●Maintained doctor's schedule and scheduled all patient appointments.

●Verify and update necessary patient and insurance information

●Greeted patients and visitors, checked patients in and out, and obtained necessary documentation.

●Verified and updated necessary patient and insurance information.

●Distributed required forms to patients

●Prepared admission charts/records; assembled charts for new admissions with appropriate forms.

●Answered very active phone lines

●Discharged patients in office.

●Scheduled follow-up appointments as required.

●Obtained all necessary current information to accurately process patient billing.

●Obtained and copied, the appropriate parties, results of laboratory tests and scans.

THE LORICCO LAW FIRM, NEW HAVEN, CT

RECEPTIONIST 2003 – 2004

Answered phones for 8+ lines, greeted clients and determined their needs; maintained sufficient amounts of office supplies and distributed mail.

Assisted Attorneys and Paralegals with preparation of correspondence, pleadings and scheduling of depositions and appointments.

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