Robert Zorko
Email: ******.*****@*****.*** Tel: 416-***-****
A committed and highly experienced Quality Assurance Specialist with over 7 years of experience
in leading software teams, improving product quality for Mobile, Software, and Web/Internet applications. Experienced in all stages of the Software Development Life Cycle (SDLC) including; Developing Test Strategies, Test Plans, Test Scenarios, Test Case Execution and Design, Defect Tracking and Management, and Business Analysis. Possess in-depth knowledge in various testing methodologies such as Waterfall, Agile and V-Model. Proficient in Manual and Automation testing as well as Functional, Regression, Integration, GUI, Verification and Validation, Performance, Load, Stress, Business Acceptance Testing (BAT), and User Acceptance (UAT) Testing.
PROFESSIONAL EXPERIENCE
QA Lead BMO, Canada March 2016 – October 2017
Created test plans and detailed test cases for manual and automation test cases for BMO Mobile Banking Apps and conducted different types of testing: integration, business
and user acceptance (BAT/UAT), functional, non-functional, regression, and performance testing
Used HP ALM & JIRA to map requirements to test cases; developed and executed test cases, produced defect summary reports
Developed user stories with clearly defined in-scope and out-of-scope functionalities, high level test scenarios, environments and test data requirements
Created Use Case diagrams and business process workflow diagrams including Data Flow Diagrams (DFD), Activity and Sequence Diagrams using MS Visio
Worked closely with stakeholders, developers (in house and offshore), project managers, quality assurance, and release management to ensure successful and timely delivery of projects throughout the software development life cycle (SDLC)
Participated in product design reviews, providing input on functional /non-functional requirements, product designs, schedules, and potential issues and risks
Managed project documentation (implementation plan, issues log, process maps and reports) and resolved emerging issues
QA Lead RBC, Canada January 2014 – March 2016
Designed test plans (UAT & PIV), test sets, test cases/scenarios, scripts and procedures
for Mobile Banking App (Retail Banking, Investments, Dominion Securities), Mobile Payments and Cards, and Online Banking Projects
Managed a team of QA Software Engineers while implementing testing processes to efficiently deliver products and services, which meet customer expectations
Served as a liaison between different business units, for business and process improvements, in order to understand expectations and gather requirements
Identified processes that could be re-engineered, automated and eliminated in order to optimize the business objectives
Planned test schedules and strategies in accordance with project scope and delivery dates
Documented and monitor software defects, using HP QC/ALM to report defects to
software developers and project managers
Conducted daily triages to communicate and manage defects with project team
Forged key business relationships and negotiations with clients, technology vendors,
and partner teams; obtained buy-in for new solutions and processes
Sr. QA Analyst RBC, Canada January 2011 – December 2013
Developed Test Plans (manual and automation test plans), Test Cases, Test Scripts and Scenarios based on the Scope, Use Case Documents, Business Requirements and Functional Design Specifications documents using HP QC/ALM
Lead project planning efforts, created and maintained project plans and ensured distribution of status reports and project administration using MS Project
Involved in complete End-to-End Mobile Testing on various systems, iOS, Android, Blackberry OS
Managed a team of off-shore QA Tester resources by training, coaching and mentoring
Performed High Level Design document reviews, participated in Feature Design review meetings and presented test case review, strategy and feature functionality
Conducted Requirement Analysis, setting up project milestones, test estimations, system integration test planning & execution, defect triaging, test summary report, implementation support, and test coordination
Participated in project meetings and used leadership, analytical and problem solving skills to contribute to the quality of the product
Performed backend database testing in SQL environments including validating stored process, jobs and triggers
Coordinated BAT (Business Acceptance Testing) and UAT (User Acceptance Testing) with end users and stakeholders and secured business sign-off
TECHNICAL SKILLS
Software Suites / Testing Tools:
HP Testing Suite (ALM, Quality Center, Quick Test Professional, LoadRunner, Performance Center), Selenium, Appium, Robot, JIRA, Bugzilla, SOAP, Tibco, FileNet, Tableau, Service Now
Accessibility Testing Tools:
Online - AChecker, W3C, JAWS, Zoom Text, AccExplorer32, Adobe Acrobat Pro XI, Web Accessibility Toolbar 2015
Mobile – Voiceover, Talkback, Zoom, Invert Colors, Larger Text
Software/Systems:
MS Word / Excel / Project / Visio / SharePoint / Confluence /Windows / Mac / iOS / Unix / Linux
Languages:
Python, Java, XML, JavaScript, VB Script, JSON, HTML, CSS
Databases:
Oracle, SQL Server, My SQL, MS Excel and MS Access
Key Skills:
SQA Tools & Best Practices, SDLC, STLC, PDLC, PMLC, Test Strategies, Test Plans, Test Cases and Scripts, Defect Management, BAT and UAT Testing, Regression Testing, Functional Testing, Smoke Testing and Sanity Testing, Waterfall, Agile, Accessibility Testing / Guidelines (WCAG) 2.0, Business Analysis, Elicitation of Requirements, Gap Analysis, Technical Specification Analysis, Estimation
EDUCATION & TRAINING
RBC Agile Certified 2014
Post Graduate Certificate in Technical Communications – Seneca College 2010 – 2011