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QA Analyst

Toronto, ON, Canada
March 28, 2018

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Robert Zorko

Email: Tel: 416-***-****

A committed and highly experienced Quality Assurance Specialist with over 7 years of experience

in leading software teams, improving product quality for Mobile, Software, and Web/Internet applications. Experienced in all stages of the Software Development Life Cycle (SDLC) including; Developing Test Strategies, Test Plans, Test Scenarios, Test Case Execution and Design, Defect Tracking and Management, and Business Analysis. Possess in-depth knowledge in various testing methodologies such as Waterfall, Agile and V-Model. Proficient in Manual and Automation testing as well as Functional, Regression, Integration, GUI, Verification and Validation, Performance, Load, Stress, Business Acceptance Testing (BAT), and User Acceptance (UAT) Testing.


QA Lead BMO, Canada March 2016 – October 2017

Created test plans and detailed test cases for manual and automation test cases for BMO Mobile Banking Apps and conducted different types of testing: integration, business

and user acceptance (BAT/UAT), functional, non-functional, regression, and performance testing

Used HP ALM & JIRA to map requirements to test cases; developed and executed test cases, produced defect summary reports

Developed user stories with clearly defined in-scope and out-of-scope functionalities, high level test scenarios, environments and test data requirements

Created Use Case diagrams and business process workflow diagrams including Data Flow Diagrams (DFD), Activity and Sequence Diagrams using MS Visio

Worked closely with stakeholders, developers (in house and offshore), project managers, quality assurance, and release management to ensure successful and timely delivery of projects throughout the software development life cycle (SDLC)

Participated in product design reviews, providing input on functional /non-functional requirements, product designs, schedules, and potential issues and risks

Managed project documentation (implementation plan, issues log, process maps and reports) and resolved emerging issues

QA Lead RBC, Canada January 2014 – March 2016

Designed test plans (UAT & PIV), test sets, test cases/scenarios, scripts and procedures

for Mobile Banking App (Retail Banking, Investments, Dominion Securities), Mobile Payments and Cards, and Online Banking Projects

Managed a team of QA Software Engineers while implementing testing processes to efficiently deliver products and services, which meet customer expectations

Served as a liaison between different business units, for business and process improvements, in order to understand expectations and gather requirements

Identified processes that could be re-engineered, automated and eliminated in order to optimize the business objectives

Planned test schedules and strategies in accordance with project scope and delivery dates

Documented and monitor software defects, using HP QC/ALM to report defects to

software developers and project managers

Conducted daily triages to communicate and manage defects with project team

Forged key business relationships and negotiations with clients, technology vendors,

and partner teams; obtained buy-in for new solutions and processes

Sr. QA Analyst RBC, Canada January 2011 – December 2013

Developed Test Plans (manual and automation test plans), Test Cases, Test Scripts and Scenarios based on the Scope, Use Case Documents, Business Requirements and Functional Design Specifications documents using HP QC/ALM

Lead project planning efforts, created and maintained project plans and ensured distribution of status reports and project administration using MS Project

Involved in complete End-to-End Mobile Testing on various systems, iOS, Android, Blackberry OS

Managed a team of off-shore QA Tester resources by training, coaching and mentoring

Performed High Level Design document reviews, participated in Feature Design review meetings and presented test case review, strategy and feature functionality

Conducted Requirement Analysis, setting up project milestones, test estimations, system integration test planning & execution, defect triaging, test summary report, implementation support, and test coordination

Participated in project meetings and used leadership, analytical and problem solving skills to contribute to the quality of the product

Performed backend database testing in SQL environments including validating stored process, jobs and triggers

Coordinated BAT (Business Acceptance Testing) and UAT (User Acceptance Testing) with end users and stakeholders and secured business sign-off


Software Suites / Testing Tools:

HP Testing Suite (ALM, Quality Center, Quick Test Professional, LoadRunner, Performance Center), Selenium, Appium, Robot, JIRA, Bugzilla, SOAP, Tibco, FileNet, Tableau, Service Now

Accessibility Testing Tools:

Online - AChecker, W3C, JAWS, Zoom Text, AccExplorer32, Adobe Acrobat Pro XI, Web Accessibility Toolbar 2015

Mobile – Voiceover, Talkback, Zoom, Invert Colors, Larger Text


MS Word / Excel / Project / Visio / SharePoint / Confluence /Windows / Mac / iOS / Unix / Linux


Python, Java, XML, JavaScript, VB Script, JSON, HTML, CSS


Oracle, SQL Server, My SQL, MS Excel and MS Access

Key Skills:

SQA Tools & Best Practices, SDLC, STLC, PDLC, PMLC, Test Strategies, Test Plans, Test Cases and Scripts, Defect Management, BAT and UAT Testing, Regression Testing, Functional Testing, Smoke Testing and Sanity Testing, Waterfall, Agile, Accessibility Testing / Guidelines (WCAG) 2.0, Business Analysis, Elicitation of Requirements, Gap Analysis, Technical Specification Analysis, Estimation


RBC Agile Certified 2014

Post Graduate Certificate in Technical Communications – Seneca College 2010 – 2011

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