Customer Service Representative

MONZET HARRIS

Lease Adviser and Asset Recovery

318-***-**** ************@*****.*** 353 N. Desplaines #3806, Chicago, IL 60661 EDUCATION

PARADISE VALLEY COMMUNITY COLLEGE 2016- Present

Associates Degree in Applied Science in Nursing

NORTH CANYON May 2012

High School Diploma

EXPERIENCE

SERVER/BARTENDER Aug 17- Jan 17

Jefferson Tap & Grille Chicago, Illinois

• Greet newly seated guests’ in a timely and friendly manner.

• Accurately take drink and food orders

• ID guests’ who look under the legal drinking age

• Assess guest demeanor and identify when to stop serving / bring to security attention

• Accurately mix, pour and serve drinks.

• Run drinks and food

• Accurately and quickly calculate checks and make change

• Constantly keep bar and work areas clean and sanitized in compliance with bar standards and local, state, and federal laws

• Responsible with other team members and management to properly close bar and restaurant. MAGGIANOS LITTLE ITALY June 17- Aug 17

Server Chicago, Illinois

• Delivered Exceptional, Friendly and fast service

• Answered questions about menu selections and made recommendations when requested appliances

• Managed dispatching of technicians for warranty repairs as needed or requested by the customer

• Led new hire training to ensure onboarding personnel understood and maintained a high quality of customer satisfaction

LEASE ADVISOR AND ASSET RECOVERY March 2016-March 2017 Bridgecrest Credit Company Mesa, Arizona

• Maintained a 93% or higher on Quality Assurance.

• Managed collections of past due payments anywhere from 15 to over 800 days past due

• Advised customers of lease term agreements

• Responsible for managing customer accounts by placing outbound calls and taking inbound calls to each customer assigned.

• Trained in Skip trace tools used to locate customer information and company assets.

• Ordered recovery of past due vehicles by interfacing with third party repossession and recovery companies.

• Provided repossession agents with information regarding the location of the vehicle as well as continuous skip research and scheduling transport of vehicles.

• Responsible for arranging vehicles to be brought to auction or returning vehicles to dealerships depending on the condition of the vehicle.

• Collected repossession fees and facilitated releasing of vehicles back in the customer's possession after negotiating repayment plans.

MONZET HARRIS

Lease Adviser and Asset Recovery

318-***-**** ************@*****.*** 353 N. Desplaines #3806, Chicago, IL 60661 TECHNICAL SPECIALIST May 14 - May 15

Sears Holding Corporation Tempe, Arizona

• Responsible for resolving customer issues by reviewing and memorizing the technical manual for all Sears appliances

• Managed dispatching of technicians for warranty repairs as needed or requested by the customer

• Led new hire training to ensure onboarding personnel understood and maintained a high quality of customer satisfaction

• Supervised and monitored new hire customer calls to ensure customer service quality

• Provided advanced technical expertise to junior level customer service representative and handled escalated issues RECEPTIONIST May 15 – March 16

Roofing Southwest Phoenix, Arizona

• Responsible for interfacing and facilitating communication between customers, contracted companies and senior level management

• Managed purchase orders for roofing materials and ensured proper execution of purchase orders.

• Maintained accurate and up to date filing system for use throughout the company.

• Developed proposals for services and managed customer billing

• Responsible for logging, tracking and managing services provided by Roofing Southwest as well as contracted Companies.

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