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Customer Service Executive Assistant

Jacksonville, FL
March 28, 2018

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Rebecca Chambers

**** ************ **** **********, ******* 32068 904-***-****

Professional Summary

Accomplished executive assistant offering 18 years of administrative experience reporting to a COO, CFO, CNO and other top executives. Consummate professional dedicated to making the lives of busy executives easier. Excel at turning disorganized environments into smooth running operations and overhauling administrative processes to improve accuracy and efficiency.

Areas of Expertise

Proficient User Word, Excel, PowerPoint, Access, and Outlook

Planning Corporate Events & Meetings

Managing complex travel arrangements

Managing files, records and documents

Coordinating meetings and calendars

Preparing correspondence and reports

Able to type 70 words per minute

Proficient Concur (Travel/Expenses)

Proficient in the use of Ultipro (HRIS system)

Handle high call volume in a fast pace environment

Professional Experience

Healogics - Jacksonville, FL 2011 – Present

Executive Assistant

Executive Assistant to the Chief Operating Officer, Chief Financial Officer, Chief Human Resource Officer, Chief Clinical Officer, Chief Commercial Officer, Chief Medical Officer, Chief Compliance Officer, Executive Vice President of Operations, and Executive Vice President Field Operations at Healogics, Inc.

Assisted the CFO, preparing and organizing the Audit Committee Meeting books and Board Committee books.

Prepares Board Committee PowerPoint on a quarterly basis.

Supervised customer service office personnel ensuring all duties were performed accurately, setting clear expectations and delivering results, providing excellent customer service to personnel.

Responsible for managing the Healogics Rewards and Recognition Program by ensuring the TEAM, Way to Go, and Forefront awards are processed in a timely manner.

Maintains the Wellness committee budget (100K), monitoring spending, purchasing prizes, reconciling expenses.

Works closely with Legal by completing contracts, obtaining necessary paperwork and signatures to ensure the contract process is completed on within the deadlines required.

Experience handling confidential files, handled Privacy of Protected Health Information and proper handling of HIPAA.

Responsible for the Zone Alignment database tracking and recording over 700 Healogics centers in Excel on SharePoint.

Schedules and coordinates travel arrangements for Executives, reconciles expense accounts through the Concur Travel System.

Maintains communication for the Executives including correspondence, PowerPoint presentations and telephone contacts.

Coordinates meetings and catering for meetings including out of state and international.

Coordinates quarterly meetings on site and off site. Ensuring maximum participation by the Executives in local office and our field SVPs.

Handles setting up interviews, travel and onboarding of Executive and VP candidates.

Responsible for maintaining payroll for individuals who report to the Executives through Ultipro.

Aviation Survival Training Center - Jacksonville, FL 2009 – 2011

Administration Supervisor

Functioned as liaison between numerous internal divisions as well as outside agencies, establishing working relationships promoting smooth, efficient transfer of information and assistance as needed. Provided wide range of administrative and clerical duties including scheduling appointments and meetings, maintaining administrative files, personnel files, typing, filing, faxing, and answering phones.

Coordinates travel itineraries, special events, and presentations. Prepared official correspondence, internal correspondence, checked for correctness, spelling, grammar, punctuation and conformity to instructions and guidance.

Maintained 100% accuracy and completion of the Expeditionary Medical Program for Augmentation and Readiness Tracking System and the Medical Readiness Reporting System, ensuring the Aviation Survival Training Center was 100 % deployment capable.

Reinvigorated the monthly planning board for training meetings, directly increasing the efficiency of high-risk Naval Aviation Survival Training Program and overall mission success.

Reorganized the tracking of mandatory training requirements, drastically increasing the training completion rate from 50% to 97%.

Naval Branch Medical Clinic – Jacksonville, FL 2001 – 2009

Medical Administration Supervisor

Selected to serve as supervisor for the Aviation Medicine and Physical Exams Department at the Branch Health Clinic because of the extensive knowledge of the aircrew and sick call procedures.

Supervised 26 junior personnel in the disposition of a weekly caseload of over 200 flight physicals and aviation sick call patients to include entry into AHLTA, the electronic military record system.

Developed procedures for the annual Preventive Health Assessment including flight deck physicals, for all Naval Air Station Jacksonville used by Naval Branch Medical Clinic providers.

Re-established the medical database by working directly with Space & Naval Warfare Systems Command, inputting over 400 personnel thereby maximizing readiness to over 95%.

Oversaw the Junior Reserve Officer Training Corps program at the Naval Branch Health Clinic, working with seven different schools, scheduling and completing physicals for over 250 Student Naval Aviator applicants.

Received an achievement award for maintaining 95 percent medical readiness for 450 personnel during a Tri-site deployment and instituting the very important transition to the mission readiness support system.

Managed the medical readiness of more than 300 members of an organization spanning three areas of operation and nine temporary detachments to West Africa and Eastern Europe and also served as the medical support for a detachment to Israel.

Conducted daily operations of the administrative division, maintained numerous training correspondences, military pay, and was directly involved in the advancement of junior personnel.

Ensured daily training of new medical assistants to maintain peak readiness.

Aviation Physiology Center – Jacksonville, FL 1993 - 2001

Training/Medical Administration


A.A. Liberal Arts – Florida State College at Jacksonville, Jacksonville, FL

A.S. Business Administration – Florida State College at Jacksonville, Jacksonville, FL (08/2011)

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