Customer Service Manager

Nasir Ahmed

Shift Leader/Supervisor - MARY BROWN'S

Holyrood, NL A0A2R0

*********@*****.*** - 709-***-****

Shift Leader- bringing a strong work ethic, interpersonal skills and customer service expertise. Fluent in English. Food services professional with 14 years combined experience in bartending, serving and bussing.

Willing to relocate: Anywhere

WORK EXPERIENCE

Shift Leader/Supervisor

MARY BROWN'S - Holyrood, NL - July 2015 to Present Canada.

Consistently provided professional, friendly and engaging service. Displayed enthusiasm and knowledge about the restaurant's menu and products. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Resolved guest complaints quickly and efficiently. Supervise and co-ordinate activities of staff who prepare and portion food, Establish work schedule, Estimate and order ingredients and supplies, Ensure food service and quality control, Maintain records of stock, repairs, sales and wastage, Prepare and submit reports.

Restaurant Supervisor

Fregate Island Resort - June 2011 to June 2015

Seychelles

Performed all transactions in a cordial, efficient and professional manner. Attending morning meeting, allocation of service team, taking briefing of team members and assigning duties, training of restaurant & bar staff, making duty roster, stores requisition and stock maintenance, month end stock inventory of bar and restaurant, looking after the general upkeep and service standard of the working area, interviewing and recommending new staff for recruitment, taking booking for dinner and supervising all level of operation etc. Bartender

Labriz Silhouette Resort & Spa - June 2009 to April 2010 Seychelles

Waited on multiple customers at the bar and throughout the bar area. Received beverage orders from wait staff and delivered beverages to guests. Maintained full knowledge of beverage lists and promotions. Enthusiastically and appealingly described food and drink specials to guests. Carefully followed safety and sanitation policies handling food and beverages. Managed strict beverage control to minimize waste. Set up glassware and liquor prior to events.

Processed orders on a computerized Point of Sale system. Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.

Verified that guests at the bar were of legal age. Adhered to state laws regarding alcoholic beverage service. Notified a manager if a guest was intoxicated or rude to other guests. Cleaned, mopped and vacuumed the bar area.

EDUCATION

G.L.A. College - Daltenganj, Jharkhand

1990

High School Diploma

Giriwar High School - Daltenganj, Jharkhand

1987

SKILLS

Overseeing the general supervision,Making schedule,staff training,food safety and hygiene maintenance,cashiering,bartending (10+ years), MS Office,Words,Power point,Excel (5 years) ADDITIONAL INFORMATION

SKILLS

Organized and efficient server Thrives in fast-paced environment Committed team player Lifts and carries up to [30] lbs? Courteous, professional demeanor Courteous, professional demeanor High energy High energy

Flexible schedule capability Guest relations professional Top-tier, full-service dining background Up-selling capability Cash handling expert

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