M I CHELLE M . M ARI N

PO Box ****** Grand Prairie, TX 75053 817-***-**** ac4yfr@r.postjobfree.com

OBJECTIVE

A challenging and rewarding career future with a company who recognizes their employees as an asset.

SKILLS PROFILE

Strong Background in both client and vendor relations

Ability to work under minimal supervision and excellent organizational skills

Training skills for a Call Center Team for over 5 years

Self motivated to expand my knowledge and apply skills

Possess a desire for a great work ethic in pursuit of excellence

E M P L O Y M E N T H I S T OR Y

NAT IONSTAR MORTGAGE

B I L I N G U A L L O A N C O U N S E L O R / S O C I A L M E D I A A N A L Y S T

F E B R U A R Y 2 0 1 5 – A U G U S T 2 0 1 7

• A S S I S T H O M E O W N E R S W I T H S E T T I N G U P P A Y M E N T A R R A N G E M E N T S A N D

O F F E R M O R T G A G E R E L E A E O P T I O N S I F N O T A B L E T O M A K E A C C E P T A B L E

PAYMENT OPTIONS.

• R E V I E W E D S I T U A T I O N T O D E T E R M I N E I F W E A R E A B L E T O C O M E U P W I T H

A L T E R N A T I V E R E S O L U T I O N S

• R E V I E W E D I N C O M E T O D E B T R A T I O W I T H M A N Y B O R R OW E R S I N O R D E R T O

D E T E R M I N E I F T H E R E I S A N Y G O V E R N M E N T M O D I F I C A T I O N S A V A I L A B L E O R

NOT.

• P R O C E S S E D P A R T M E N T S F O R B O R R OW E R S A N D S E T U P F U T U R E D A T E D

PAYMENTS.

• A S A S O C I A L M E D I A A N A L Y S T, I W A S R E S P O N S I B L E F O R A S S I S T I N G

E S C A L A T E D C A L L S A N D I S S U E S .

• A S S I S T E D B O R R O W E R S W I T H E S C A L A T E D S I T U A T I O N S T H A T W E R E B E I N G

POSTED ON SOCIAL MEDIA.

Resolve Solution Services, Call Center Trainer February 2008 – November

2014

Irving, TX

Assisted Loan Counselor Team with Daily Duties with helping Home Owners that were assigned to us through

Fannie Mae.

Responsible for Daily Training with the Loan Counselor Team in order for everyone to be in accordance with

Fannie Mae’s Internal Team for scheduling the best phone appointment possible.

Worked hand in hand with Fannie Mae Management in order to make certain that Resolve scheduled a Quality

Phone Appointment for the Home Owner that was in need of assistance

Reviewed various options that would possibly be reviewed with Fannie Mae and their Servicers in order to find

the best Resolve for their Mortgage situation

Handle escalated phone calls from Home Owners that may be upset and needed further assistance.

Assist my Call Center yeam with any special circumstances that needed further information or special

handling from Fannie Mae.

Farmers Insurance Agency, Bilingual Administrative Assistant February 2007 – January 2008

Fort Worth, TX

Assisted with daily transactions between the Farmers Insurance Agent and the clients, whether it was

Residential or Commercial.

Main streamline of clientele was Spanish Speaking, so majority of interaction was in Spanish and had to be

translated with the Agency and the client.

Assisted with receiving payments and processing requests for New Insurance Policies.

Administrative duties daily with spreadsheets, checking emails, office equipment usage and daily internet

usage

Clearpoint Resources, Candidate Marketing Director June 2002 – November 2006

Grand Prairie, TX

Assisted with recruiting of Class A CDL Truck Drivers on a daily basis. Made sure that everyone was

interviewed and set up into the internal system for work assignments and for processing payroll.

Daily interaction with clients who were seeking potential hires for new positions that needed to be filled.

Processed New Hire paperwork and also process payroll weekly for the staff.

SKILLS

Type = 62 wpm Bilingual – Spanish Computer Literate (Excel, Power Point, Quick

Books, Word)

Contact this candidate