Customer Service Representative

ELALYN PABUAYA PULLEDA

Mobile No: 050*******

E-mail Add: *************@*****.***

Address: Flat 901, Al Baker Tower 1 Al Nahda Sharjah

OBJECTIVE:

Dedication and quality service are my contributions to make the company grow and be self-motivated in working as a Team for enhancing job skills and development.

SUMMARY OF QUALIFICATIONS

Teacher for five plus years with a background in Customer Service and Cashiering.

Team Leader in NGO’s conducting outreach programs within the community.

Bachelor in Business Administration Majored in Marketing.

CAREER SUMMARY

1.TEACHER/ CHILD DEVELOPMENT WORKER

LUBAN CHILD DEVELOPMENT CENTER – Day Care Center from April 2012 to November 2017.

“To help provide the needs of children in developing their skills and domains during the day when the parents are not present.”

Duties and Functions:

Provided assessment on children with their parents upon enrollment, therefore creating familiarity on child and building good rapport with them and their parents.

Encoded all family information and conducted observation on child and their environment.

Provided good teaching experience through creative use of new learning tools and indigenous materials.

Conducted supplemental feeding; prepared and submitted liquidation reports on time.

Updated parents with their child’s performance at school through home visitation and Parent’s meetings.

2.CUSTOMER SERVICE REPRESENTATIVE

SIBLINGS SOLUTIONS INC. –BPO Business Center from August 2015 to September 2016.

“To help provide good service for all clients and guiding them through each process in an efficient and professional manner.”

Duties and Functions:

Providing good quality service to client’s queries through good communication skills and exploring necessary steps to help clients in every way possible.

Record each conversation for assessment during client’s complaint.

Read from script for consistency and improvise when needed.

Adapt quality service and friendly atmosphere to customers/clients at all times.

Providing good work ethics encouraging camaraderie and positive atmosphere in the work place.

3.CASHIER

NEW CITY COMMERCIAL CENTER – Supermarket from April 2009 to February 2010.

“Give good quality service to customers who wants to purchase goods from the store.”

Duties and Functions:

Greet customers warmly, process the goods they want to purchase.

Answer queries on products while conducting sales through introducing promotional items.

Report any fraud money issued by customer.

Conduct cash flow reporting.

EDUCATIONAL BACKGROUND

BACHELOR IN BUSINESS ADMINISTRATION, MAJOR IN MARKETING

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Sta. Mesa, Manila, 2004-2006

SECONDARY EDUCATION

ST. MARY’S COLLEGE –Tagum City, Philippines

Davao del Norte, 1999-2003

COMPETENCIES AND INTEREST

Computer skills, web browsing and internet applications

Business and MS Office Applications

Good Communication/Teaching skills and Personality Development

Playing musical instruments

REFERENCE

ENGR. MANUEL ABONG

Emirates Engineering INSTRUCTOR

Mobile No: 050*******

I certify with my full knowledge and understanding on all statements given above.

ELALYN PABUAYA PULLEDA

Mobile No: 050*******

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