Experienced customer service professional with superb customer service skills presently seeking career advancement in an effort to utilize my skills effectively.
Penn Foster High School, Scranton, PA, High School Diploma, 2012
Lawson State Community College, Birmingham, AL, Computer Science, 2017- Present (Degree in Progress)
Excellent interpersonal, customer service, organizational, and communication skills.
Proficient in all Microsoft products.
Aspire Recovery Center, Housekeeper, Vestavia Hills, Alabama
August 2015 – November 2017
Ensured clean and sanitary conditions throughout facility.
Performed various janitorial duties in multiple areas.
Monitored all areas and appropriately areas of concern.
Responded to emergent issues timely.
Maintained cleaning equipment to ensure optimal performance.
Maintained safe and sanitary work environment.
Adhered to all company protocols and guidelines.
Sam’s Club, Cashier/Clerk, Birmingham, Alabama
August 2014 – June 2016
Delivered excellent customer service to all customers providing pertinent information regarding products and services offered.
Processed all customer purchase transactions professionally and in a timely manner.
Effectively resolved customer complaints in an effort to maintain customer satisfaction.
Promoted products and services in an effort to increase sales activities.
Responsible for accurate daily balancing of all cash and credit transactions.
Utilized various equipment to maintain and monitor inventory.
Stocked goods and products to ensure constant availability.
Ensured proper merchandise displays were set up.
Implemented quality control measures noting and reporting damaged goods.
Adhered to store policies and guidelines.
McDonalds’s, Cashier/Food Handler/Shift Leader, Bessemer, Alabama
April 2009 July 2013
Successfully managed subordinate employees promoting an environment conducive for positive team work and employee engagement.
Directly responsible for employee supervision, performance management, staffing, and development and training.
Responsible for store opening and closing procedures including bank deposits.
Delivered excellent customer service ensuring all issues were resolved in a timely manner.
Monitored inventory ensuring the availability of all items and products.
Implemented food safety processes.
Participated in marketing initiatives to promote sales and develop customer loyalty.
Conducted routine maintenance on equipment for optimal performance.
Adhered to all company guidelines and procedures.