*** **** ********, ***********, **, Canada • L5V2P7
Cell: 647-***-**** • E-mail: email@example.com
A proactive and creative IT professional with 9+ years of extensive experience in managing and maintaining servers, computers, network devices and performing DBA tasks. Played an essential role in planning for and implementing many projects including migration of the Oracle database system to a higher version, installing new network for over 200 nodes and installing video surveillance system that covered five factories and 22 campus buildings. Gained immense knowledge and experience working with her colleagues, boss as well as international experts of Cisco, Fujitsu and Oracle. Excellent skills problem solving, teamwork, communication and organization. Bilingual English/Arabic.
System Administration: Windows server 2003/server 2010/server 2012/Active Directory/ Exchange Server 2003,2007,2010/Linux/UNIX 6/Sun Solaris 10
Networks: TCP / IP,LAN,WLAN,SAN,VPN, FTP,SSL Protocol, structured cabling
Network Devices: Cisco Routers/Cisco Switches/3Com Switches/Firewalls (Fortigate, Cyberoam)
DBMSs: Oracle (8/9i/10g and 11g RAC), MS-SQL
Oracle APPs DBA: ERP(11i /12i), Application Server 10g
DBA Tools: SQL*Plus, EM, SQL*Loader, RMAN, ASM, Data Pump
Languages: C,UNIX Shell Scripting, Visual Basic, HTML
IT Development and Support Specialist Dec 2016 - now
Vac Developments Ltd., Oakville, ON, Canada
Vac Developments is a Canadian company primarily involved with Built to Print Sheet Metal and Machining Products. It has been major supplier to the Aerospace / Defense industry since 1979.
Provided support for problems related to Infor Visual ERP system, Active Directory and Exchange server.
Developed SSRS reports for use in all business areas, including Key Performance Indicator (KPI) reports used by the leadership team.
Implemented updates and modifications to QRP reports of the Visual ERP system according to user requirements and work flow needs.
Aided management decision making and business planning by providing Ad-hoc analysis as required.
Provided analytical support, data, recommendations and analysis to business stakeholders.
Maintained and updated databases, dashboards and systems.
Assured efficient data and functional data flow by assisting with ongoing systems and process improvement initiatives.
Analyzed and defined ERP systems, functions, business process and user needs.
Established and maintained a strong working relationship with key business leaders and co-workers from different departments to support them with any system issues, transactional work flow processing, data, dashboards, or reporting.
Setup new SSL VPN service and installed and configured client applications.
Network Engineer; Oracle DBA 2006-2015
Abuqir Fertilizer Company, Alexandria, Egypt
AFC is one of the leading companies in the field of Production and marketing of nitrogenous fertilizers and Bulk blended Fertilizers in Egypt and the Middle East.
Identified and implemented solutions to problems affecting IT services by providing support over the telephone, remotely and face to face to clients and internal staff members.
Improved reports loading time by 10 seconds through performing day-to-day DBA activity like patching, cloning, monitoring, health checkup and user activity.
Increased company’s profit by 15% through critical management for solving network and database failures quickly and effectively.
Saved company’s resources by 10K yearly by putting firewall policies to eliminate non work-related traffic which increased network performance.
Reduced the number of needed printers by 30% by creating active directory organizational groups, permissions and policies to manage sharing permission between PCs.
Reduces number of system failures by developing proactive monitoring plans.
Managed and implemented servers, databases and network devices Backup/Restore plans.
Retrieved sensitive data from damaged hard disks in average 5 times yearly.
Participated in planning for and implementing migration of the Oracle database system to a higher version.
Played an essential role in installing new network for over 200 nodes and installing video surveillance system that covered five factories and 22 campus buildings.
Successfully implemented merging /consolidation project of ERP 11i databases on Solaris and upgrade them to 12i on Linux.
Developed and implemented new employees and students training in the IT department.
Master’s degree (Wireless Communications) Alexandria University, Egypt.
Bachelor’s degree (Electrical Engineering, Communications and Electronics section) Alexandria University, Egypt.
Cisco Certified Network Professional, ROUTE Exam (CCNP routing) - valid
Cisco Certified Network Associate (CCNA) - valid
Oracle WebLogic System Administration Fundamentals R11 official course (2015)
Oracle ERP system admin R12 course(2015)
Cisco Certified Network Professional official course (CCNP) (2012)
Oracle 10g Real Application Clusters (RAC) course (2012)
Microsoft: Active Directory 2008 official course ( 2010)
Cisco Certified Network Associate (CCNA) course ( 2009)
Oracle 10g Application server Administration 1,2 official courses (2008)
Oracle 10g Administration Workshop 1,2 official courses (2008)
Oracle 10g PL/SQL official course (2007)
Oracle 10g SQL official course (2007)
Sun Solaris Admin1, Admin 2 workshops(2007)
UNIX Foundation/Graduation track(2007)
Selected courses from MCSE track (official course) (2007):
2273 course: windows 2003 server/2277 course: network services/ 2279 course: Active Directory 2003/2400course: Exchange 2003 server
Active member in IEEE (volunteer working) 2004-2006
Student Branch of Alexandria University, Egypt
Participated in organizing:
Interact with today’s world event in Bibliotheca Alexandrina(2005)
Egypt Engineering Day (EED 2005)
Number of courses, trips, seminars and workshops (2004- 2006)