ALEXANDRA C. RIALP-MARQUEZ
*** ******** ****** ******, *** Jersey 07065
Administrative Assistant Coordinator
Dynamic, educated and highly disciplined marketing and customer service professional with more than a decade of experience in the administrative support, clerical, inventory, hospitality, personal care, food service and security industries. Strong team leader with excellent multi-tasking skills. Dedicated manager adept at hiring and training staff. Streamline operations and control costs. Communicate effectively and interact successfully with staff, customers and outside parties. Trained in European fine dining, banquet and customer service standards in Switzerland.
Oversee Office and Project operation and coordination.
Create budgets, identifying operational inefficiencies and opportunities to reduce costs and boost productivity.
Fluent in English and Filipino with conversational skills in German and French; deliver multicultural perspective.
Hospitality Restaurants Banquet Service Inventory Management Salon and Spa Purchasing
Employee Training Customer Service Tea Service Payroll Cost Control Budgeting
Leadership Calendar Management Project Management Reservations Security Systems
Multilingual Technical Support Employee Manuals Financial Forecasting Operational Management
Unlimited Technology, Inc. (UTI), New York City 2013-2018
Vendor and installer of residential and commercial security systems; 60 employees.
Responsible for array of administrative support to the General Manager, Director of Operations and Project Management Team, reception duties, office management, and basic human resources duties. Also responsible for travel arrangements and maintains and coordinate schedules for calendars of Director of Operations, General Manager and Project Teams. Maintains office inventory; anticipating needed supplies as well as shipping and receiving equipment for projects. Assist in maintaining files for Human Resources Department as well as orients new employees. Assist in Accounting in collecting employee’s timesheet as well as billing. Coordinate among the different departments for new projects and ensure that all documentation is correct before starting a new project. Prepares meeting minutes, meeting notes and sends and receives forms for the company as well as inter office communication between the New York office and the Pennsylvania office.
Advanced knowledge of Sedona Office.
Assist is scheduling updates and keeping license up to date with the New York State Department.
ELECTRONIC SECURITY AND COMMUNICATIONS CORP (ESCC), New York City 2008-2013
Vendor and installer of residential and commercial security systems; 40 employees.
Customer Service Administrator
Interact with customers to identify and resolve issues with security systems. Assist customers with equipment and software problems. Work with company technicians to mitigate customer difficulties. Create access cards for security systems. Develop reports tracking entrance and exit activity for facilities with installed security and electronic restricted access systems. Liaise with accounting department and communicate with clients to recover delinquent fees. Deliver cash deposits to bank.
ALEXANDRA C. RIALP-MARQUEZ Page 2 firstname.lastname@example.org
Sole manager of access card creation and allocation, providing Internet-based data exchange to C-Cure system.
Prepare scheduling updates, permitting authorized entry to secured facilities on specified days.
Reduced overdue payments by 70% in first year.
GRAMERCY PARK SALON AND SPA, New York City 2005-2008
New York salon offering a range of hair care and spa services; 10 employees.
Oversaw daily business activities of salon. Arranged appointments for clients and managed employee work schedules. Compiled payroll information. Maintained adequate supply of hair and cosmetic products and materials for salon use. Ordered supplies as needed. Identified opportunities to lower costs and increase efficient allocation of personnel and resources. Created and enforced operational budget.
Restored salon to profitability within three months through cost control and streamlining procedures.
Created operating policies for personnel and customers to improve efficiency and enhance customer service. Assisted salon owner with outside restaurant operation.
Career Note: From 2004-2005 served as voluntary consultant at RESETTE, a midtown Manhattan restaurant, training staff in banquet service standards and assisting with operations. Details on request.
MANDARIN ORIENTAL HOTEL, Manila, Philippines 2002-2003
International Five Star 150-room luxury hotel located in Manila's Makati business district
Assistant Manager, Restaurant and Poolside
Supervised daily operations of hotel coffee shop and food and beverage service for hotel pool area. Hired and trained personnel. Arranged special events and timing of food service and other functions.
Co-wrote the coffee shop employee instruction manual with manager.
Delivered food service operations over Christmas despite lack of functioning kitchen and bar.
RITZ CARTON HOTEL Cleveland, Ohio 2000-2001
Four Star, Four Diamond rated 100-room luxury hotel in downtown Cleveland.
Lobby Lounge Supervisor
Managed staff of five. Oversaw tea service and lounge bar operation. Provided instruction in tea service to staff. Created financial projections for lounge. Maintained product and supply inventory and directed orders for additional supplies. Created tea service manual for hotel employees.
Managed the “Teddy Bear Tea” service, which received local television and newspaper coverage.
LES ROCHES INTERNATIONAL SCHOOL OF HOTEL MANAGEMENT Switzerland 2000
Swiss Hotel Association Hotel Management School; 300 students.
Food and Beverage Management Trainee
Delivered classroom and training support to teachers. Conducted inventory counts for school kitchen and bar. Supervised operation of the school’s restaurant. Oversaw steward and service student staff on weekends. Performed Mise En Place in school kitchen. Created banquet staff service procedures.
Liaised with Chinese and English language students to foster cooperative work environment.
Consistently tapped to manage school events; invited to become Assistant Professor for Service.
Career Note: Prior work history includes roles as Server (Service Apprenticeship) at AUBERGE DE LA CROIX BLANCHE in Valais, Switzerland, in 1999, and Marketing Coordinator at the FAR EAST BANK & TRUST COMPANY in Manila, Philippines, from 1995 to 1997. Details on request.
ALEXANDRA C. RIALP-MARQUEZ Page 3 email@example.com
Diploma in Hotel Management
Associate in Food and Beverage Operations
Les Roches International School of Hotel Management Crans-Montana, Switzerland
Bachelor of Commerce, Marketing
Concordia College Manila, Philippines
Intermediate Level Conversational French - Alliance Francaise (Vancouver, Canada)
MS Office (Word, Excel and PowerPoint) Paint Micros Fidelio C-Cure ALCO Sedona Office
Fluent in English and Filipino
Conversational in French and German
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