Customer Service Administrative Assistant

Renique Francis Deland, FL *****

340-***-**** ● ****************@*****.*** ● linkedin.com/in/reniquefrancis

Human Resources (HR) Assistant

Productive and multi-talented professional capable of applying supportive skillset to assist HR directors and managers in accomplishing HR-related tasks. Student of excellence and able to extract best practices in customer service to stimulate long-term relationships. Skilled in coordinating key events that delivered monetary gains while fostering positive relations. Committed to identifying needs to resolve issues before minor variances become major.

Areas of Expertise:

Event & Project Management – Customer Service – Creative Problem Solving – Microsoft Office (Word, PowerPoint & Excel)

Relationship Development – Scheduling – Confidentiality – Telephone Etiquette

Education

Bachelor of Business Administration in Management: STETSON UNIVERSITY, Deland, FL

-Award & Scholarship: ASUN Honor Roll Award & Stetson Women’s Basketball Scholarship

-Affiliations: Caribbean Student Association, Habitat for Humanity & National Organization for Women (Peer Planner)

-Campus Activities: Women’s Basketball Team

Relevant Career History

Stetson University Athletics, Deland, FL Feb. 2018 to Present

Event Staff Member

Remain hands on by helping set up and deconstruct arrangements at conference tournaments and events.

-Exercised patience, attentiveness, and usage of positive language to assist and build strong relations with guests.

-Received acknowledgment from boss due to exemplary work ethic and ability to share contagious energy with peers.

Stetson University, Deland, FL Jun. to Aug. 2017

Office Assistant – Department of Housing & Residential Life

Operated office computer to streamline communication with supervisors, peers, and subordinates. Organized and scheduled meetings and appointments.

-Safeguarded department from potential risks by preserving client’s data.

Department of Labor, St. Thomas, USVI Jun. 2012

Administrative Assistant

Professionally answered inquiries politely to address various needs.

-Instituted new models of excellence regarding customer service by adhering to best practices and retaining composure within a fast-paced environment.

Affiliations

Faith Christian Fellowship Youth Program Sept. 2011 to Jun. 2015

Event Coordinator

-Employed attention to detail and reliability to orchestrate dinner for 50+ veterans.

Shamar Anointed Pan Praisers Sept. 2010 to Aug. 2016

Event Manager

-Strategically managed project initiatives to produce $60K for steel orchestra.

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