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Administrative Assistant Customer Service

Washington, DC
March 27, 2018

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Washington, DC


Professional Summary:

Honorably Discharged Veteran. Administrative Support professional with more than 10 years of experience working in fast-paced environments, while demonstrating strong organizational, technical, and interpersonal skills. Committed to superior customer service; confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects. Capabilities include:

Excellent Customer Contact Skills and Abilities

Filing & Data Archiving

Skilled in MS Office Suite

Problem Solving

Office Equipment Operation

Telephone Reception

Administrative Support

Performed administrative support and assisted in office management and organization procedures;

Coordinated and managed multiple priorities and projects;

Prepared domestic and foreign travel and booked venues for conferences and events;

Drafted and finalized correspondence of general nature ensuring grammatical accuracy;

Prepared/finalized PowerPoint presentations; utilized office appliances such as photocopier, printers, scanners, and computers for word processing and spreadsheet and PowerPoint creations;

Duties included time stamping, opening, reading, sorting, and routing incoming mail; sealing, stamping, and affixing postage to outgoing mail or packages; and kept necessary records;

Responsible for taking minutes of meetings and dictations;

Liaised with executive and senior administrative assistants to handle requests and queries from senior managers.

Customer Service & Reception

Explained the applications of regulatory provisions and the bases for agency determinations in individual cases;

Conveyed the administrative and legal recourses open to the individual and the proper procedures for filing a complaint alleging violation of applicable law or regulations, or for appealing a determination made by the agency;

Explained administrative procedures and normal processing times;

As a paralegal intern, conducted client interviews to elicit necessary information to assist in preparation of legal cases;

Established & monitored appointments and scheduled meetings/conferences;

Answered multi-telephone lines and received visitors/callers and referred to appropriate staff member;

Initiated action to resolve discrepancies and adjusted agency records that may be incomplete or erroneous;

Provided basic information on related Federal, State, or local programs;

Greeted customers warmly and ascertain problem or reason for calling.

Management & Supervision

Promoted rapidly from executive secretary to office manager at the Department of Agriculture overseeing/monitoring supplies & supply budget and over all office operations;

During my tenure with the National Immigration Forum, participated in staff recruitment, hiring, and scheduling interviews;

Served as liaison in the Social Security Office located in the Dirksen Senate Office Building during its infancy;

Commanded enlisted men during army training exercises.


Enrollment & Billing Tech I, Blue Cross/Blue Shield (Contractor), Washington, DC, 10/2015-2/2016 & 10/2016-4/2017

Customer Support Representative, Computer Task Group (Contractor), McLean, VA, 2/2016-9/2016

Part Time Flexible Clerk, Safeway (Albertsons Companies), Kensington, MD, 5/2015-10/2015

Direct Patient Care Representative/Compliance Officer, Humility Outreach Missionary Ministries, Washington, DC, 7/2014-3/2015

Administrative Assistant, Contact 1 Staffing/Career Blazers Staffing (Contractor), Washington, DC, 5/2007-9/2012

Administrative Assistant, Equal Employment Opportunity Commission, Washington, DC, 10/2006-5/2007

Administrative Assistant, Snelling Staffing/Keepers Staffing (Contractor), Washington, DC, 7/2004-10/2006

Executive Secretary/Office Manager, Department of Agriculture, Washington, DC, 4/2001-6/2004 & 1/1997-12/1999

Administrative Assistant, National Immigration Forum, Washington, DC, 4/2000-3/2001

Staff Assistant, Federal Emergency Management Agency, Washington, DC, 12/1999-3/2000

Executive Secretary/Office Manager, Department of Agriculture, Washington, DC, 1/1997-12/1999

Administrative Assistant, Career Blazers Learning Center, Washington, DC, 12/1995-12/1996

Contact Representative, Social Security Administration, Camp Spring, MD, 2/1982-8/1993

Intelligence Analyst/Administrative Specialist, US Army, Fort Bragg, NC, 8/1978-8/1981


University of the District of Columbia-Community College, Washington, DC, Medical Office Administrative Assistant, Certificate, 8/2017

Technical Learning Center, Washington, DC, Medical Assistant, Certificate, 10/2013

Paralegal Institute of Washington, Washington, DC, Paralegal, Certificate, 6/2009

Career Blazers Learning Center Washington, DC, Computer Software, Certificate, 12/1995


USDA Graduate School, Washington, DC, New Leaders Program, Negotiating Skills, Leadership Dynamics, 6/2004

The Support Center of Washington, Washington, DC, Management Skills for Support Staff, Business Writing, 7/2000

Federal Training Academy, Washington, DC, Ability to Plan and Manage, 11/1997

National Finance Center, Washington, DC, Administrative/Personnel Action Course, 11/1997


Fayetteville State University, Fayetteville, NC, (Public Administration, 20 credits)

Anacostia Senior High School, Washington, DC, High School Diploma

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