Customer Service Administrative Assistant

KRISIE BOZZUTO

**** * ********** *** ********, ID 83642 208-***-**** *********.**@*****.***

PROFESSIONAL PROFILE

Dedicated, multi-dimensional professional offering over 20 years of diversified experience in Purchasing, Accounting and Administrative Support. Proven ability to produce results in a fast-paced environment with critical deadlines. Articulate communicator with internal and external customers. Works well independently and exhibits an exemplary work ethic.

QUALIFICATION SKILLS

-Forecasting and procurement

-Supplier partnerships

-Strategic Planning

-Financial analysis and budgeting

-Proficient Oracle experience

-Highly organized and task oriented

-Self-motivated

-Excellent customer service skills

SUMMARY OF PROFESSIONAL EXPERIENCE

Customer Service/Parts Sales/Materials Coordinator, Wabtec Global Services, Inc.

May 2014-January 2018

Boise, ID

Responsible for procurement of all facility MRO items including tools, maintenance items and office supplies for a manufacturing facility. Purchasing of inventory items in order to support production along with communicating forecasts and schedules to suppliers to assure timely delivery. Initiated budding parts sales program which grew from an approximate $150,000 per month to an average of $700,000 per month with a high of $1,000,000 in December of 2017. Responsible for entering of all customer sales orders and then the purchasing of related parts in order to fulfill customer sales orders. Highly adept at forecasting their future needs and able to react quickly in order to respond to customer requests and needs. Quoted all items to customers based on supplier performance and pricing in order provide the company and customers with the most competitive pricing along with a high standard of quality and delivery requirements. Set up of a central inventory for sales items which included receiving and shipping of items in the lowest turn- around time possible in order to exceed customer needs. Adept at shipping items both parcel and LTL in the most economical and quickest transit times possible both overseas domestic. Tracking of costs and savings and pricing improvement strategies. Maintained highly beneficial and synergistic supplier relationships. Highly imaginative sourcing tactics. Supported shop floor with daily tasks and sourced special projects as needed. General duties include drafting correspondence, creating presentations and departmental administrative functions.

Buyer II, MotivePower, Inc.

October 1997-February 2014

Boise, ID

Responsible for procurement of all facility MRO items including tools, maintenance items and office supplies company wide. Purchasing of inventory items in order to support production along with communicating forecasts and schedules to suppliers to assure timely delivery. Initiated blanket purchase orders and vendor managed inventory programs for use on the production floor in order to maximize a point of use strategy. Analyze supplier performance and pricing in order provide the company with the most competitive pricing along with a high standard of quality and delivery requirements. Participated in yearly service contract renewals for site building, grounds and equipment upkeep. Tracking of costs and savings by department and communicating process and pricing improvement strategies. Maintained highly beneficial and synergistic supplier relationships. Adhered to strict budget constraints. Reconciled all blanket purchase order and MRO invoices working hand in hand with accounting for timely and accurate payment of invoices. Created and maintained highly accurate monthly accrual lists. Highly imaginative sourcing tactics. Supported buyers with daily tasks and special projects as needed. General duties include drafting correspondence, creating presentations and departmental administrative functions.

Administrative Assistant, MotivePower, Inc.

Administrative Assistant to the Vice President/General Manager while also providing support to four other top management positions. Responsible for all site travel, office supply purchasing and purchasing of all non-inventory (MRO) items along with tracking of costs and savings by department for each. Some involvement with (but not directly responsible) for bid presentations and contract drafting. General duties include drafting correspondence, creating presentations, answering phones, scheduling and planning of meetings and events.

Administrative Assistant, Ronald Van Auker & Associates

October 1996-October 1997

Boise, ID

Support for all staff in this small office environment. Responsibilities included all A/P, A/R and payroll on a MAS 90 accounting system. General office duties included answering phones, drafting correspondence and contract/bid presentations. Some light duty property manager duties including collecting, billing and maintenance of rental properties.

Customer Service Manager/Purchasing Agent

1992-October 1996

Boise, ID

Responsible for materials management including forecasting, purchasing, negotiating, expediting, receiving, inventory management and cost control. Accounting functions including billing, accounts receivables and accounts payables. Customer service functions including order processing and troubleshooting. Other duties included payroll, correspondence, office supplies, training, answering phones and scheduling daily deliveries of product to customer.

EDUCATION

Graduate 1989 Boise State University - Boise, Idaho, Bachelor of Arts Communication English

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