Sign in

Administrative Assistant Customer Service

San Antonio, TX
March 30, 2018

Contact this candidate


Criselda P. Greaux

**** ****** **. ******, ***** 78065

Tel. No. 210-***-****; E-mail:


Seeking job as Administrative Assistant, HR Assistant, Benefits Analyst. I am confident that my skills are well – aligned with the role, and that I would be an excellent fit for your organization. My skill-set and industry expertise are comprehensive and up-to-date. I make it my top priority that assigned tasks is done well and efficiently. My career has also seen its share of achievements; while working as an HR Specialist, Administrative Assistant. I have learned and accomplished a great deal in my eleven (11) years of recruitment, benefits training/enrollment, leave management, coaching, and employee relations.

Employment History:

San Antonio Water System – San Antonio, Texas. Title Administrative Assistant – HR Department – 10/4/2017 – 3/23/2018

Coordinate paperwork, E-verify, background checks for New applicants that were offered a position.

Developed, administered and implemented database of incoming & outgoing HR Correspondences to improve tracking system utilizing Microsoft excel.

Effectively screened and redirected call and visitors and to the appropriate team member.

Devised a method for filing employee paperwork into appropriate employee files, which decreased number of out-of-date personnel files, from 60% to 20% within the first 3 months of work.

Administered photocopies, mails, scans and e-mail documents. Order Office supplies and office equipment as needed.

Maintained a professional image of the Human Resources Department by having a courteous professional and pleasant manners with all employees and customer for over the phone, in person and in writing.

Developed a new record management system that increase efficiency and maintaining employee records – including active and termed files for about 800 plus employees.

disbursement of “VIA Bus Pass Purchased Program” for participating employees.

Proven ability to perform simultaneous duties and change priorities and work demands including frequent interruptions.

Assisted employees and direct to appropriate staff regarding benefits claims, issues and moplan changed.

Assisted Training Coordinator in organizing New Hire Employee Packet for On-Boarding Orientation. Created New Employees Personnel Folders.

Sorts and distributes mail including preparing outgoing mail.

Maintains effective working relationships, teambuilding and public relations.

Assisted in the Benefits open enrollment meetings and process

CVS Health (Contract) – San Antonio, Texas. Title: Pharmacy Technician- Med. D, Coverage and Appeals Representative II, Customer Service Care – 12/19/2016 – 09/01/2017

Determination and appeals under the Med D Program.

Worked incoming Cases through the Following Queues in MedHOK: Fax and Telephone, Technical Review, Barcodes, Manual Correspondences, Outbound Tech Correspondence to process coverage request from Members and Prescribers. Process Claims in Rx Claims.

Conducted outreached to Members and Prescribers and obtaining additional information needed to process request.

Researched and corrected issues found in the overall process.

Raise issues to C D & A clinical pharmacist and management team as needed.

ead Analyze and interpret general business correspondence, technical procedures, and government regulations.

Performs basic mathematical calculation as to the approval duration/term dates. Member's Age for High Risk Medications restrictions.

Ability to anticipate needs and resolve issues with urgency and to meet quality and production standard and timeline.

Insured all cased worked were properly processed, decisions, and closed.

City of San Antonio – Human Resources Department - Title: HR Specialist – 10/2004 – 02/2016

Initiates and coordinates recruitment activities for the assigned Departments. Processes job advertisement, hiring, transfers, separations/terminations and other personnel transactions. Advanced Knowledge in Neogov and SAP applications.

Manages and resolves complex employee relations issues by conducting effective, thorough, and objective investigations for working condition complaints, disciplinary actions, EEO complaints, and grievances.

Provide guidance and input on departmental business unit reorganizations, workforce planning, succession planning.

Manages client relationships, setting expectations. Conveyed project status and issues to management. Resolving concerns, analyzing issues, preparing reports of position vacancies, active personnel listings by funds and organizational unit. Updating position attributes, cost centers and functional areas when new funds were awarded in accordance with new funding sources such as Federal, State, Local General and Grant funds program and positions. Generated reports using SAP query and apprised management/executive team of staffing and cost status.

Ensure compliance with established policies and procedures, City’s Administrative directives, Municipal Civil Services Rules, HIPAA LAW, ADA, FMILA, SHORT & LONG-TERM DISABILITY, AND WORKERS’ COMPENSATION.

Provided Performance Management guidance to line management to include coaching, career development, employee performance evaluation, and disciplinary actions.

Trained and educate employees on criteria, eligibility, leave accrual, entitlement and their rights and responsibilities under FMLA, short term disability, long term disability and workers’ compensation. Core On-boarding, Benefits Administration.


By presenting reports to management and apprised them of personnel vacancies and turn over, we were able to improve performance measure and identified problems with strategy for solutions.

City of San Antonio – Department of Human Services - 12/27/1993 – 09/30/2004

Title – Administrative Aide – Sr. Administrative Assistant.

Provided lead supervision over 4 Program Coordinators, 18 Case Managers,

4 Administrative Support Staff, and 2 IT staff in work related to administration of the Welfare to Work Program.

Assisted implementation and practices of Procedure for contract initiation, implementation and completions.

Prepared request for Proposals, Memorandum of understanding between departments, and outside agencies/business partners. As well as prepared and initiated bids, contracts, building leases and monitored negotiations, compliance, and expirations. Facilitated management of building facilities and recommended work orders.

Responsible for submitting workers’ comp. claim. Training, Investigate accidents. Prepared accident reports, Represented Department in the TWCC hearing.

Prepared Memos, letters, contracts. Arranged travel bookings, hotel reservations, processed per diem and travel allowances.


The Welfare to Work Program was a grant funded project awarded to the City of San Antonio by Department of Labor. I was proud to be a part of the program from the inception. Initiated search of new office location to house 57 employees to work on this program. Initiated request for utilities installation to the building and obtained Certificate of Occupancy. processed the moves and configuration of Computers, telephones, printers to management and staff. Initiated purchases of Office equipment and office furniture. Performed outreached and customer service to the residence of Edgewood Community. The program had produces successful graduates and diminished the number of welfare recipients in the community. We have achieved our goal by educating members and prepared them to be self- sufficient- citizens of the community.


San Antonio College – Certificate, Mediation for HR Professional – February 2013

San Antonio, Texas

Northwest Vista College – Certificates – Intermediate Business Writing, Intermediate Excel - 2015

San Antonio, Texas

University of the Virgin Islands – Certificate, Additional Study in Computer

June 1990 – November 1990 – St. Thomas U.S. Virgin Islands

University of Iloilo – Bachelor’s Degree – BSC- Accounting

August 1975 – June 1980

Volunteer Work:

United Way Fundraising Drive – Fundraiser Coordinator

October 1999 – August 2015

Raised funds through baked sales, raffles, outreached towards charitable organizations.

United Way – Days of Caring

July 1999 – San Antonio, Texas

Assisted women & children at the Battered Women Shelter by providing training on Parenting,

Personal hygiene, Safety, housekeeping and organizing.

Flood Victim Assistance/Department of Health & Human Services

October 1998 – San Antonio, Texas (5 – days)

Assisted in distributing food supplies, clothes, HEB vouchers to families that were devastated by rising water due to continuous 5 days of rain. Processed applications to seek temporary housing until assistance from government or insurance was granted.

Battered Women Shelter

October 1995 – Bexar County, San Antonio, Texas

Coordinated Programs, Training, and recreational games to entertain and boast morale of children living with their mother at the Shelter.

Contact this candidate