Joyce D. Robinson
Executive Assistant/ Project Coordinator
Demonstrated broad strengths and Applicable skills:
Exec Admin/Personal Assistant Support
Calendaring : Microsoft Outlook Suite
Technology and Office Mgmt.
A/P-A/R, Quick Books & basic accounting
Project & Facilities Management
Real Estate Admin.
Special Events planning
Board of Directors support/Minutes
Human Resources - general
Travel Mgmt. Domestic/International
Expense Reports & Budget Management
Software:FIMS, Blackbaud: Raisers Edge/Financial Edge
Over fifteen years of experience with High-level Executives and Donors, Office Management, Administration, Personal Assisting and Technology.
International and Domestic travel and arrangements. Facility management & space planning, training, hiring, terminations, HR reports and job staffing and benefits coaching and mentoring.
Project Management from start to finish, troubleshooting and resolution.
Donor and Board liaison, minutes, board note taking and meeting planning.
Fund raising, Event Planning, project budgeting.
Exceptional organizational skills.
Excellent writing skills, strong computer skills, analytical thinker, fast notes, pro-active and positive.
YMCA Metropolitan-LA December, 2017 to March, 2018
Executive Administrative Asst.to CEO & Chief of HR/Legal Council-contracted – Assist the executive offices, President/CEO, Chief of Staff and Legal Council as well as Area SVP’s with calendaring, expense accounts and disbursement request, legal invoice billing and processing, power point presentations, course outlines and employee learning sites updates, Board meeting organization and preparation, Mission Advancement, special mailers and event assistance, Fedex/mail distribution and receipt, deliveries, heavy phones and office facility management.
The Colburn School, Los Angeles, CA April, 2014 to December, 2017
Executive Administrative Asst.– Executive Administrative Assistant to the Sr. Vice President of Advancement and Endowment. In charge of department budgeting, A/P, invoice processing, expense reporting, check requests, manage extremely heavy calendaring and meetings, board committees staffing, meeting coordination and minutes, high-level donor interaction and file management, new vendor set up, drafting letters and various documentation, handle confidential human resource matters, special events and fund raising, efficient process establishment, create complex travel itineraries and accommodations for both international and domestic travel, conference calls or space set up, petty cash management, creative problem solutions, manage office equipment/supplies, Raisers/Financial edge and any ad-hoc projects.
Olivewood Gardens & Learning Center, San Diego, CA August, 2011 to December, 2013
Office Administrator–Office Manager and Assistant to the Executive Director, for a non-profit, I handled the human resources essentials and on-boarding, department budgeting, A/R and A/P, expense reporting, special events and fund raising, board and donor management, gift processing and acknowledgements, coordination of board meetings and minutes, facility and vendor management, creative problem solving and solutions, drafting documentation, travel arrangements and manage office equipment/supplies and any ad-hoc projects!
Macro Technologies, Inc.-San Diego, CA Feb 2008 – July, 2011
Executive Personal Assistant – Served as right hand to CEO with daily operations and general support for this small information, network/infrastructure planning and design company, working with large DoD vendors and Government partners. Handled daily expense accounting, contracts and reporting, customer service with products, accounting and software to high-level customers, extensive travel arrangements-national and international, running high-level meetings and note-taking and ad hoc projects and personal accommodations.
U & J Consultants, Los Angeles & Houston, TX Feb 2006 – June, 2008
Executive Administrator and co-Creator – Production Company creating philanthropic/fundraising events and Real Estate development company. Created, & produced from start to finish every aspect for successful fund raising events, including budgeting, allocating and assigning production funds, A/P & A/R, event planning, created contractual agreements between talent and sponsors, established time-frames and follow-through, insurance, advertising on-line and TV, planned and engaged public relations and promotional events, arranged all travel arrangements/itineraries, sought and engaged sponsors, created artwork, logos and handled copyright, also directed and hosted a successful fundraising local TV show. Handled all travel arrangements. Created to entertain and raise funds for local impoverished children and local food bank charities while investing in and developing the community.
• U & J Consultants / Corporate Motivational Speaker -
Hired to keynote speak at corporate and non-profit agencies special events.
SBC/AT&T, Houston, TX Sept 2002 –Nov 2005
Manager Business Sales Administration – Managed and developed team of 25 senior account and administrative service professionals who provided key telecom customer care and service/reporting/installation and overall project management assistance from start to successful implementation and upkeep. Provided team leadership, space planning, training, hiring, terminations, HR reports and job reviews. Focus on revenue commitment and maintaining happy customers, coordinate efforts with corporate to develop group direction and action plans.
Major Account Executive–Sales: Responsibilities includes new telecommunications business acquisition for Data/ VPN/ Internet/ATM/Voice and Conferencing products. Concentrating on selling to decision maker C-level Executives of enterprising fortune 500 companies domestically and internationally. Acquired new logos and grew revenue base by 65%. Managed and grew existing logos, solicited and procured new business while maintaining successful funnel reporting and updates.
Global Crossing, Inc, Houston, TX 2001 – 2002
Enterprise Solutions Manager – Performed solution selling of new telecommunications business acquisition for Data/ VPN/ Internet/ATM/Voice and Conferencing products. Concentrated on selling to decision maker C-level Executives of enterprising fortune 500 companies domestically and internationally. Acquired new logos and grew revenue base by 65%. Managed and grew existing logos, solicited and procured new business while maintaining successful funnel reporting and updates.
WorldCom, Inc., Houston, TX 1994 – 2001
Telecom Emerging Markets Account Executive: Sales and successful negotiations for new business by selling high level networking solutions to various U.S. based companies and their subsidiaries (Fortune 1000 companies, ISP’s, CLEC’s and ASP’s), dealing with C-level execs and decision makers. Consistently exceeded sales goals by executing strategic company plans, generating over $2M in annually billed revenue, surpassing corporate expectations. Exceptional skills in selling high-speed data services including Sonnet Transport, Frame Relay, IXC Data, T1-Ocxx level circuits and Internet services. Earned upper management recognition for reviving distressed accounts by implementing creative solutions to better meet customer needs while adding profitability to my sales objectives.
Executive Assistant to CTO: Responsibilities include supporting sales staff of 10, assisting CTO handling, A/P, A/R and expense accounts, travel itineraries, personal errands, maintained large and growing customer and revenue base. Liaison between various department execs. Assist with set-up of Internet projects, coordinating web pages and installation processes. Built rapport and strengthened customer relationships and provided general administrative support as the “go-to person”.
Executive Admin/Sales Support –(Transferred from LA office to Houston, TX Sales). As technical/general resource liaison coordinated all aspects of installation process between customers and sales department. Maintained customer accounts and C-level relationships by tracking and managing projects flow to ensure timely installations. Developed sales and commission analysis to monitor department productivity. Handled customer service issues including billing resolutions, orders for new services, disconnects and cancellations. Assist Sales Director with personnel and all administrative responsibilities including travel itineraries.
Branch Administrator (Office Mgr)/Support CTO; Responsible for all office administrative duties also establishing an automated inventory control system, procurement of hardware and peripherals for large network build-outs. This included purchasing, tracking and allocating network systems while maintaining budgetary constraints. Liaison between companies purchasing department and vendors. Administrative duties included, minutes, travel arrangements, reports, etc. Managed and organized Chief Technical Officer’s calendar was his right hand.
Education, Professional Development, & Memberships
Marketing Major, SAN DIEGO STATE UNIVERSITY
The Fashion Institute of Design & Merchandising, Los Angeles, CA
Member: President’s Club, Circle of Excellence
Winner, The Amazing Race