MARY WILKINSON Las Vegas, NV ***** 619-***-**** ac4y70@r.postjobfree.com

QUALIFICATION SUMMARY / HIGHLIGHTS

A competent and well-trained Operations/Administrative professional capable of handling broad scope tasks within an office setting with specializations and key knowledge in Home Health Care. Continuously exemplifies individual contribution by increasing company functionality and therefore bottom line. Keen skill set at policies, procedures and practices and consistently proves value to a team when overall knowledge is necessary during critical company timelines. Exhibits complete comprehension of company values, missions, and vision which adds in impacting and ensuring operational excellence.

•Team Player • Exceptional Organization Adaptability/Driven

•Strong Communication Skills • Client Satisfaction Oriented/Compassionate

•Detailed and Results Oriented/Conceptual • Excellent Problem Solving

•Project Management • Able to plan and execute organizational events

PROFESSIONAL EXPERIENCE

Ttech Las Vegas, NV Jan., 2018-present

Customer Service Representative

Answer inbound calls from members

Provide professional assistance to members regarding prescription benefits

Answer questions, inquiries and support about benefits

WESTERN HEALTH HOME CARE

Senior Customer Care Associate San Diego, CA Sept., 1994–Mar., 2017(company closing date)

Maintained detailed and accurate clinical records containing sensitive client information

Thoroughly understood and adhered to all HIPAA regulatory procedures

Exemplified seasoned customer service/ communications skill set through appropriate handling of specialized requests from staff and physicians creating positive experiences for internal / external customers

Executed proficiency in Microsoft Office Suite and programs pertinent to operations

Effectively took charge of processes which required client record preparations needed for subpoenas and insurance reviews

Noted for ability to quickly and efficiently disseminate needed information in time critical situations

Known for positive spirit, expertise, outstanding service and team leadership

Consistent recipient of supervisory accolades based on personal contributions: precision, excellence, team involvement and willingness to always get the job done

Always included on team that reviewed policies, procedures and practices in order to meet stringent accreditation standards of State and Joint Commission on Accreditation of Health Organizations

Repeatedly put clients at ease due to abilities that include working with diverse clientele and offering sensitivities to individual needs

Able to correctly assess and direct client to appropriate sources in order to accurately address specific needs

Directed client inquiries to appropriate areas of center effectively increasing flow of facility operations

EDUCATION

Cuyamaca College El Cajon, CA 30 credits (General Studies)

Montgomery High School San Diego, CA High School Diploma

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