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Support Software

Mount Holly, NC
March 29, 2018

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Betty S Jarmon

*** ********** *****

Mount Holly, NC 28120

(Mobile) 704-***-****


Obtain a respective career as an Application Systems/Support Analyst with software development and skill

sets, and the utilization of obtained professional expertise. Well acquainted with the software development cycle of applications and a strong knowledge of applications and interfaces testing, and support of the applications. To build and leverage my significant experience within the emerging industries. To work as a committed team partner or a team lead and be a role model with emphasis on interface development, functional testing and integration testing, where a strong testing is leveraged for designing optimal solutions with accepted testing methodologies.


Extensive work related experience with operating systems,Windows applications, programming languages and computer systems including: DEC/Alpha, HP3000, HP9000, Sun Solaris 2.1, Tandem, NT

Protocols: TCP/IP, FTP

Interface Engines: STC DataGate/eGate, Siemens/OpenLink, Quovadx/Cloverleaf

Integrated Systems: McKesson/HBOC Precision 2000 (TPA), SoftMed Systems.

McKesson/HBOC Star 2000/MediPac/Clinipac/PHS Scheduling, MedManager, Pyxis Med Station, IMNET Systems, Cerner, Allscripts,

SMS Invision HIS/LCR/EAD, IDX/Lastword Registration,

ADAC Lab/Radiology, SunQuest Laboratory, 3M, Medicus Encoder,

Clinivision MPC, Phamis Lastword, IDX/Lastword Registration System,

IDX/CareCast, GE/Centricity Enterprise Solutions/Marquette (EKG)/

MedicaLogic, PeopleSoft (ERP)/Vantive, Sunquest, CoPath, Service Now,

McKesson/Horizon Patient Folder


Application Specialist March 2011 – February 2018

Carolinas Healthcare Systems, Charlotte, NC

Participates in 24/7 on-call coverage for HIE CareConnect team on a rotating basis

Monitor HIE system errors and notify the correct department about the errors

Manage projects in all aspects of information systems lifecycle (info planning, business requirements definition, implementation, production support) Communicates and manages project scope

Coordinates with multiple vendors

Analyze and design activities

Complete documentation of design specifications

Develop and execute application and integration testing scenarios

Process requests from physician offices for remote access to Cerner

Integrate the HIE and train physician office users

Ensures client requests are properly evaluated and responds in a timely manner

Handle support issues via Service Now ticketing system

Business/Workflow/Design Analyst – Interfacing Solutions Oct. 2009 – Feb. 2011

Patient Care Technology Systems, Charlotte, NC

Participate in business process/needs analysis at customer sites.

Write descriptions summarizing the roles, responsibilities, tasks, educational

background, and other attributes of the users who will interact with our software.

Develop use cases using HL7 messages describing how users currently perform key job tasks, and how they will interact with software to accomplish specific performance objectives.

Write detailed HL7 requirements describing the functionally necessary to meet specific business and

process needs.

Participate in and capture ideas and decisions from design and modeling sessions.

Write functional HL7 specifications that in-house and contract software developers will use to

implement the functionality of individual module and features.

Assist with documenting the underlying application architecture for each product.

Develop presentations, white papers, feature summaries, release notes, video demonstrations,

demonstration scripts, etc., for our sales and marketing organizations.

Write documentation explaining how users can perform relevant business tasks with specific

features and functionality of the software.

Provide information for materials that both PCTS personnel and customers will use to train

different groups of end users.

Senior HL7 Interface Support/Program Analyst

IDX/GE Healtcare Systems, Seattle, WA June 2000 – July 2008

Work with Business transactional work orders. Provide direct support for assigned work orders.

Specializes in analyzing and troubleshooting HL7 messages in IDX/GE product software issues at the application and database level.

Provides internal unit and integration testing with HL7 messages.

Demonstrates analytical and technical skills

Coordinated communication schedules and follow-up events in support of the Development and Implementation teams to assure client satisfaction and issue resolution within the Support Center.

Posses a full understanding of corporate governments, business polices and procedures.

Management services for work orders. Assigned as Senior Triage Analyst to manage these services.

Thought leadership in the capacity of Senior Advisor of product committees for all software product development.

Contributes by identifying areas for process improvement within the Support Center and across other business enterprise to optimize services to our clients and the day-to-day working within the PeopleSoft (ERP) culture.

A Business Analyst with optimal business services to work remotely to reduce cost for clients and GE services. Had full access to client with administrative security access.

Business/Implementation Analyst

HealthLink Inc. Charlotte, NC June 1993 – May 2000

Provided OpenLink(Siemens) support and mapping development for over 60 interfaces during an SMS Invision and OpenLink (Siemens) installation project using HL7 messaging

Created OpenLink (Siemens) interfaces at multiple facilities

Created STC DataGate interfaces at multiple facilities

Created Cloverleaf interfaces at multiple facilities

Responsible for “go-live” support for IDX/Lastword (GE) interfaces. Able to provide DataGate assistance when problems happen.

HL7 Interface Analyst for IDX/Lastword (GE) implementation. Researched and discussed with several facilities the problems that were encountered during testing using HL7 messaging, of the product before “go-live”. Assist in configuring the set-up of the HL7 interfaces to and from their chosen interface engine.

Provided HL7 interface analysis of ADT, Orders, Charges, Master File updates and other data flow.


Cleveland Community College. AAS degree

Major: Business Computer Science with minor in Accounting

Montreat College, Charlotte, NC. BSM degree - May 2012

Major: Business Management

Queen City Bible College, Charlotte, NC. BA degree – June 2012

Major: Biblical Studies

Piedmont International University, Winston-Salem, NC. M.A. – May 2015

Major: Ministry

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