Resume

Sign in

Customer Service Representative

Location:
Melbourne, FL
Posted:
March 29, 2018

Contact this candidate

Resume:

Mark Klemann

*** ******* ***. **

Palm Bay, FL, *2907

321-***-****

Certified Operator at Rockwell Collins Inc. (32901, Melbourne, Florida)

Production/Operations Planning

beknown.com/mark-klemann

Summary

My current is in the quality department. I do final look-over on circuit boards to go into finial assembly throughout the facility in the aviation field at Rockwell Collins Inc. using YESTECH. I've operated numerous types of machinery such as pick and place machines (Universal’s Fuzions, Geneses, HSP, and GSM) Stencil pasting machinery (DEK, Speekline’s MPM, MYDATA, and Camalot). Paste verification machinery (Koh Young) and other types of machinery in the circuit board production industry. I also have ICT (Intergraded Circuit Testing) experience using Takaya testing machines. I am able to efficiently and accurately, move and/or correct machine placement issues using the x/y/z axis. I’m able to create and alter programs as needed through protocol. I’m able to fix types of mechanical problems on machines as well following protocol. I do daily and weekly PM (Preventative Maintenance) I learn quick on new and old types of machines and processes. Being able for follow work instruction with zero errors., Being able to responsibly use and learn new and old machine and processes in a timely fashion,

Experience

Certified Operator

Rockwell Collins Aerospace & Electronics, Inc.

(March 2006 – Present) Melbourne, Florida

-Chassis Mechanical 308: (March 2006-2009)

-SMT 311: (2006-2014) I'm able to operate numerous types of machinery such as pick and place machines (Universal’s Fuzions, Geneses, HSP, and GSM) Stencil pasting machinery (DEK, Speedline’s MPM, MYDATA, and Camalot). Paste verification machinery (Koh Young) and other types of machinery in the circuit board production industry. I am able to efficiently and accurately, move and/or correct machine placement issues using the x/y/z axis. I’m able to create and alter programs as needed through protocol. I’m able to fix types of mechanical problems on machines as well following protocol. I do daily and weekly PM ( Preventative Maintenance) I learn quick on new and old types of machines and processes.

-Process Center 311: (2014 – Present): I work in multiple areas in the process center from, doing quality of the YesTech machines, doing manual look over, doing manual touch up to parts on board as needed.

- I’m also trained and a CQSI in the Mechanical 311 area, and I’m also trained in ICT 311

- I’m trained on the ATS ICT area which includes banging and tagging.

- I have all my training done to become a CI, I just need to go through the mentoring process.

Skills: Programming, Assembly of products, Circuit Board Quality Assurance, Materials Management, CAD, Machine Repair/Maintenance, AutoCAD Civil 3d, soldering, Computer Programs Microsoft Excel, computer typing, SAP, Lotus Notes, Lean Certified

Custodian

School Board of Brevard County

May 2006 - October 2008 (2 years 5 months) • Central Middle School, Melbourne FL

I was responsible for cleaning rooms, restrooms, and taking care of lawn maintenance.

Skills: Machine Repair/Maintenance, Property Maintenance

Pinsetter tech, Customer Service, Inside/Outside Sales, Telemarketing

Brunswick Brevard Bowling Center

May 1998 - May 2005 (7 years ) • Melbourne, FL

As a pin setter Tech I was in charge of maintaining the pin setter so that they would stay operative. We did preventive maintenance, cleaning, greasing, etc..

As a Customer Service Rep I was in charge of meeting and greeting all the customers first assigning there bowling lanes, getting them set up, and try and make their stay memorable so they will return again.

-As an Asst. Sales, I went out to businesses and promoted and tried to get new bowler interested into the game. I created new leagues to accommodate everyone's interests which in turn bring in the bowlers.

-I have some Food Production experience. I've worked in the Snack Bar at the bowling center from cooking and serving to cleaning and also worked in the bar that is connecting to the facility.

Skills: Machine Repair/Maintenance, Sales Assistant, Customer Service Representative, Computer Programs Microsoft Excel, computer typing

Education

Eastern Florida State College

Currently enrolled: Pursuing my B.A. in Software Engineering

Some College Coursework Completed

Auto CADD, Industrial Engineer

Minnesota State College Southeast

Computer Aided Drafting (CAD) Technologies (CERT)

Which also includes Soildworks 2017

Skills

Assembly of products (10 years )

Programming (6 years )

Circuit Board Quality Assurance (2 years )

Materials Management (8 years )

CAD (5 years)

Machine Repair/Maintenance (15 years )

Property Maintenance (2 years )

AutoCAD Civil 3d (4 years 6 months)

Solidworks ( 2 years)

Sales Assistant

soldering (10 years )

Customer Service Representative (7 years )

Computer Programs Microsoft Excel (20 years )

computer typing 90 WPM (20 years)

References

Nazim Bacchus

Sr. Manager, Manufacturing

Rockwell Collins.

ac4y5w@r.postjobfree.com

John Wilson III

5246 Mansford Pl

Melbourne, FL, 32940

Phone number: 321-***-****

James Klein (Jimmy)

1751 Lamont St. NW

Palm Bay, FL, 32907

Phone number: 321-***-****

Certifications

Shiptable Instruction for Air Transport Assemblies

Postwave/Through-hole YesTech AOI

SMT Yestech AOI

ICT Procedure Bypass Authorization

Takaya Flying Probe Debug Procedures SMT Yestech AOI

Enterprise Manufacturing Process, Mechanical Tooling

SMT Universal GSM Pick And Place Setup

Smt Universal HSP Pick And Place Setup

SMT Universal GENESIS Pick And Place Setup

Fuzion & Genesis Series 2 Setup

Universal GSM2 SMD Placement Machine

Universal HSP 4797B

DEK 265 Screen Printers (LT and Horizon) - OBSOLETE

Koh-Young 3020T Solder Paste Inspection Tool

Moisture Sensitive Device (MSD) Handling

Universal GSM2 SMD Placement Machine

Koh-Young 3020T Solder Paste Inspection Tool

Universal HSP 4797B

Board Unloader OMNIFLO 7 CONVECTION REFLOW OVEN

DEK 265 Screen Printers (LT and Horizon) - OBSOLETE

Moisture Sensitive Device (MSD) Handling

DEK 265 Screen Printers (LT and Horizon) - OBSOLETE

Universal GSM2 SMD Placement Machine

OMNIFLO 7 CONVECTION REFLOW OVEN

Koh-Young 3020T Solder Paste Inspection Tool

OMNIFLO 7 CONVECTION REFLOW OVEN

Dage

Koh-Young 3020T Solder Paste Inspection Tool

DEK 265 Screen Printers (LT and Horizon) - OBSOLETE

Board Unloader

Internal Missing Parts Procedure

OMNIFLO 7 CONVECTION REFLOW OVEN

Universal HSP 4797B

Internal Missing Parts Procedure Operation of Optical Feedback System (OFS)

Universal HSP 4797B

Universal HSP 4797B Moisture Sensitive Device (MSD) Handling

Moisture Sensitive Device (MSD) Handling

Moisture Sensitive Device (MSD) Handling

Universal HSP 4797B

Universal HSP 4797B

Dage

Operation of Optical Feedback System (OFS)

Dage

Board Unloader

Universal GSM2 SMD Placement Machine

DEK 265 Screen Printers (LT and Horizon) - OBSOLETE

Koh-Young 3020T Solder Paste Inspection Tool

Operation of Optical Feedback System (OFS)

Manufacturing Test Method

Control of Nonconforming Material

Silicone Adhesives/Sealants Process

Acceptance Sampling for Incoming Material

Bonding of Wires to Circuit Boards

Service Bulletin Marking

Reduced Clean Process

ESDS Testing Instructions

Acceptance Stamp Control

Acceptance Stamp/Marking Control

Personal Protective Equipment

Acceptance Stamp Control

Hot Melt Adhesive

Portable Printer Brady TLS 2200

Label Marking Procedure

Production Waste Disposal Guidelines

Application of Thread Sealant

Clinch Nut Installation

Configuration Record

Nameplate Stamping Process

Quality Reporting and Data Collection

Oven / Air Cure Log

Process Application, Thread Locking

Process, Marking, Identification

Handling Process ESS Devices, All Types

Silicone Adhesives/Sealants Process

Identification of Electronic Assemblies

Soldering Process

Operation of Berg BP-161

Delegation of Quality Authority

Paint Touch-up Process & DZUS Fastener Testing Req.

ESDS Devices Handling Process

Service Parts Process

Unidentified Safety Procedure

Evidence of Inspection

Adhesive Bonding

Calibration Control System, Measurement and Test Equip.

Handling, Storage, Packaging, Preservation & Delivery of Articles

Material Storage, Refrigerated

Planar Mechanical Tooling

Packaging Requirements for Loose Hardware

Record Retention Schedule

Application of Epoxy Material (Dennis 1169)

Acceptance Stamp / Marking Control

Insertion & Insp. Of Set Screws

General Aviation Div. Product Flow

Part Marking

Ultrasonic Plastic Welder

Humiseal ( 1B31 ) Prep, Postcoat, Mask, Touchup

Marking Identification Process

Evacuation Procedure

Controlled Documents

Ultrasonic Vapor Cleaner Branson Model 250

Unidentified Safety Procedure

Severe Weather

Application of Epoxy Material (Dennis 1169)



Contact this candidate