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Customer Service Sales

March 29, 2018

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Jessica L. Williams

Phone: 314-***-**** Email:

High energy positive leader with exceptional customer service knowledge and skills 17 years in customer service and retail sales 11 years in corporate sales and field development Professional Experience

Regional Manager Rodan and Fields, LLC 04/2017 – 02/2018 Northern US (11 states)

• Responsible for field development in a rapidly growing direct sales environment, providing coaching and support to independent leaders and their teams

• Established training needs and targets, organized and promoted national training events

• Drove consultant performance through strategic planning, team and individual coaching, and recognition

• Grew top leaders in the region by 114%

Account Coordinator Jo Malone London, ELC 08/2016 – 04/2017 Chicago & Detroit

• Responsible for merchandizing, image guidelines, staff education, and creating exceptional customer experience in a high-end retail environment. Market included the priority doors of the Central region, comprising $6,380,000 in sales volume in 11 doors, and representing 45% of the Central region’s business for Jo Malone London.

• Trended above the company and Central region’s total sales Regional Education Executive Clinique, ELC 11/2009 – 07/2016 Chicago Area & Tampa, FL

• Responsible for delivering elevated client-service and sales objectives in all top priority doors of the Chicago market, comprising $46,000,000 in sales volume and 76 doors through 2015. $19,000,000 in sales volume in 19 doors after brand realignment

o Building Clinique’s exceptional customer experience through education and development of consultants o Planning, developing, and executing all relevant educational programs o Conducting ongoing sales, service, and beauty training of all skill levels from new hires to top performers

• Educated managers, account coordinators, and consultants on Clinique’s vision, products, customer service

• Developed strong relationships with general sales managers, account coordinators, consultants, and store managers

• Created a high energy environment, allowing teams to feel valued, respected, connected, and confident

• Coached, trained, and developed employees utilizing Talent Plus for strength management and custom fit coaching o Developed multiple employees to attainment of executive positions within the ELC companies

• Drove retail sales and productivity by fostering accountability for performance, professionalism, and business goals o Exceeded sales plan by 6% in Tampa market, resulting in $27.5 million volume in 28 doors o Trended positive to the company in top 19 Chicago area doors.

• Recruited, integrated, and retained high quality staff to develop and maintain a high performing team o Reduced turnover by 30% in Tampa market, and have driven appropriate turnover in Chicago market

• Met and exceeded financial goals in numerous locations o Consistently under budget in all 9 years with the ELC companies Sales & Education Executive Prescriptives - ELC 08/2007 – 11/2009 St. Louis, MO

• Educated account coordinators and staff on Prescriptives’ vision, products, and customer service skills

• Drove retail sales by motivating and holding teams accountable for performance, professionalism and business goals

• Developed strong relationships with general sales managers, account coordinators, staff and store managers

• Trended 6 points above the company throughout challenging economic climate, resulting in $4.5 million in 28 doors

• Utilized excellent communication skills, maintaining consistent constructive feedback and follow-up

• Developed strong financial results by onducting daily store visits to review DBRs and key products

• Recruited and integrated top talent, and maintained ongoing educational support to retain a high performing team

• Consistently met and exceeded financial goals

Counter Manager/Educator Macy’s - Prescriptives 11/2004 – 08/2007 Chicago, IL

• Turned business at Macy’s State Street from -5% to +2% on the year in five months

• Lead Marshall Field’s Water Tower Place to +11% business on the year for the first time in five years

• Led by example through maintaining top sales, clientele and credit performer at counter

• Trained all new associates and counter managers in the Chicago market on product knowledge and sales strategy

• Developed 3 team members into leadership positions within the company Main Stage Performer Disney Cruise Line 10/2001 – 09/2004 Nassau, Bahamas

• Feature dancer in eight main stage shows.

• Interacted with guests providing the Disney Experience which included giving exceptional guest service Bachelor of Fine Arts, Dance Performance – Northern Illinois University, DeKalb IL – 2001 References Available Upon Request

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