Manager Store

CARLOS JARDIM GOUVEIA

**-** ******** ****** ***-8 *************@*****.***

Astoria NY 11103 917-***-****

STORE ASISTANT MANAGER, DII (DOLAR DEALS AND DISCOUNTS) Jackson Heights, Queens

June 2017-until present

•Motivate, coach/counsel, delegate duties, follow up on direction, document, and teach, etc. associate staff, under the supervision of the store manager.

•Developing and enacting (doing) full trainings of new hires and existing staff as advised, under the supervision of the store manager.

•Physically work, Monitor, supervise, and be responsible for the complete store daily functions under the supervision of the store manager.

•As a team on the store level, tackle implementation of safety related policies and the enforcement of such policies.

•Employee Handbook enforcement, updates, and administration to associate staff, under the supervision of the store manager.

•Monitor store on opening and closing procedures in terms of safety and security under the supervision of the store manager.

•Serve as an advisor to DII senior management of in store issues, occurrences and improvements needed.

•Verify and process deposits, over rings and refund systems.

•Travel from store to store whenever needed to fill vacant management roles.

DISHWASHER/PORTER IN SUSHI FUSION RESTAURANT Rego Park, Queens

June 2015-May 2017

Clean and prepare various foods for cooking or serving, load or unload trucks that deliver or pick up food and supplies.

Receive and store supplies, set up banquet tables.

Stock supplies such as food and utensils in serving stations, cupboards, refrigerators, and salad bars.

Transfer supplies and equipment between storage and work areas, by hand or using hand trucks.

Wash dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand, clean garbage cans with water or steam.

Maintain kitchen work areas, equipment, and utensils in clean and orderly condition, place clean dishes, utensils, and cooking equipment in storage areas.

Prepare and package individual place settings

VENESOLAR-COMERCIALIZADORA SS EXPRESS. Guatire, Edo. Miranda VE

General Manager

June 2010 – August 2014

•Assist in the recruiting of, recommend for hire, and train, positive individuals to become members of the Exxpress Mart Team, ensuring excellent customer service. Motivate, encourage, and challenge store cashiers. Promote and resolve customer complaints, in a timely and professional manner. Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept. Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.

•Maintain quality brand image standards as pass evaluations. Supervise, and discipline all store employees (and assistant manager) according to company policy.

•Complete daily paperwork and computer entry in a timely manner as established by management. Monitor cash over/short, inventory shrinkage, and drive offs daily.

•Conduct Store meetings as needed with employees. ( A minimum of one monthly). Have the physical ability to perform all duties of a store cashier regularly. Understand all information in the daily reporting of store operations. Follow and enforce all Company Policies and Established Procedures in the store Operations. Implement Monthly promotions, insure all POS advertising/signage is properly posted at the proper time. Communicate and perform all price change request, mark downs / ups as requested by the Operations Manager

•Communicate any problems with merchandise pricing to the Price Book Administrator Implement and enforce all merchandising and vendor policies and procedures. Report and process all employee and/ or customer incidents or accidents following company procedure.

Bosque de Oro Residencies Caracas-Venezuela

Property Manager November 2007-November 2009

Responsible for the Physical, Financial, Administrative, and Public Relations Management. In addition, to assist the Board in the enforcement of the Corporation’s Bylaws, Declaration, Rules and Regulations. I assigned my time between the Management Office to complete administrative, physical, financial and public relations duties, and the property to ensure that the high standards of housekeeping and maintenance were present. I reported to the Regional Manager and the President of the Corporation/Board of Directors.

Eurobuilding Express Hotel Maiquetia, Edo. Vargas VE

Director of maintenance and general services October 2007- October 2008

•Responsible for all physical facilities of the Hotel, as Cleaning, Security, safety, HVAC, Plumbing, general repairs. I was also responsible for elaboration and enforcement of maintenance budget and general services of the Hotel, supporting General Manager and Housekeeper.

Madeira Shopping Center Madeira Madeira-Portugal

General director of operations September 2003 September 2007

•Oversee the Centre’s service providers and third party and contractors. Ensure that all plant and machinery is being effectively and efficiently maintained by third party

•Contractors in accordance with the maintenance schedules and that all records are accurately maintained. Assist in the maintenance of the Centre’s ‘Occupiers Handbook’

•Assist in the maintenance of the Centre’s emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness. Maintain the Centre’s ‘Shop Fitting Guide’ and to assist Managing Agent in any Occupier shop fit plan approvals

•Ensure that all accident and incident reporting, including insurance and statutory forms and procedures are correctly completed and adhered to. Ensure that utility consumption and costs are effectively and efficiently managed. Ensure that all the building’s insurer’s requirements are complied with.

•Prepare and deliver operational reports as required

•Assume the role of ‘Duty Manager’ when required

•Any other duties reasonably requested by the Centre Manager

HIGHER EDUCATION

University of Beira Interior Covilha -Portugal

Electromechanical Engineer degree October 1988- August 1993

LANGUAGES

•Spanish, Portuguese and English (Fluent)

•French: Basic Oral and written

COMPUTER SKILLS

Software: Office, Windows, Mac IOS

Abilities: Excellent numerical and mathematics skills

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