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Manager Customer Service

Fort Lauderdale, FL
March 29, 2018

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Procurement Transformation Productivity Process Improvement Solutions-driven Global executive with a demonstrated record of achievement leading global & regional procurement operations, innovator with solid expertise creating and leading high performing and multi-cultural teams. Results-oriented professional who is agile and effective in complex matrix organizations; Recognized for interpersonal communication and negotiation skills that transform business relations into strong alliances and partnerships, respected strategist with extensive expertise in procurement transformation and project implementation with P&L influence. In-depth understanding of next generation technology tools & applications to drive effective strategy improvements & productivity. AREAS OF EXPERTISE

Strategic Planning and Execution

Procurement Transformation

Strategic Roadmap Development

Leading Global Projects and Implementation

Negotiating Contracts for Cost Savings

Budget Management, Forecasting and Analysis

Implementing Vendor Management Processes

Sourcing and Procurement Strategy

Team Leadership and Development

Managing Regional Strategic Sourcing

Procurement and Logistics Operations

Operation Cost Reduction

Inventory Management

Supplier Relationship Management Process



Regional Strategic Sourcing Director, Latin America Create, develop and lead sourcing strategy for direct and indirect materials within region 8 countries. Lead procurement transformation from transactional function to best-in-class operation, driving it under strategic, planning and implementation of sustainable projects with a very solid and comprehensive supplier relationship management program, category management, strong operational frame, focusing on business partnering, productivity, process and policies.

Conducted several projects and initiatives such as, Freight Forwarder (First global bidding), Regional Individual Business Travel (led the Global rollout), Reporting Rationalization with IMS, generating savings of $10M USD @ 12.6% of in scope spend.

Created initiative of one C&E Agency for LatAm region and operation, generating savings of 50%.

Direct Materials: Several projects implemented in Excipients, API’s, Primary Packaging, achieving savings of 9% of total spend of $100M USD, saving of $9M USD. NOVARTIS LATIN AMERICA SERVICES, Miami, FL 2007 to 2015 Regional Strategic Sourcing Director, Latin America & Canada (2010 to 2015) Led all vision, strategy, and execution for strategic sourcing initiatives affecting operations in Latin America and Canada, with accountability for spend of $850M and pharmaceutical spend of $500M. Active member of Novartis Global Pharma Sourcing Leadership Team developing global strategy, identifying and implementing Global initiatives and creating framework that regulated the function.

Supervised high-performing team of 70 sourcing professionals operating out of 10 countries; championed evolution of procurement function to Shared Country Procurement model, with focus on creation of value- added benefits and strong business partnerships.

Drove key parts of strategy of Procurement Governance Program that significantly increased agility and flexibility reducing complexity associated with doing business in complex international environment.

Eliminated 8.5% of total cross-divisional spend, totaling $75M, with $37M from Pharma, through leadership of cost savings projects and negotiations affecting areas of C&E, warehousing, and distribution. ERWIN ALBERTO GOMEZ VALLADARES 2

Country Strategic Sourcing Director (2008 to 2010) Managed $120M in indirect spend across multiple business units, supervising team of 14 category managers, introducing improved levels of organization and process improvements that included strategic planning, sustainable projects, and new supplier relationship management program.

Produced $12M in savings, reducing spend by 10% and securing Best-in-Class designation for savings.

Recognized as Best LatAm Sourcing Head by company. Marketing Spend Manager – Category Manager (2007 to 2008) Positioned Sourcing as true strategic partner to internal clients, implementing strategies to ensure highest levels of customer service and maximize productivity.

Restructured sourcing department into categories while creating and leading strategies and initiatives reducing costs on annual spend of $22M.

Transitioned catalog of promotional materials to digital format, as well as fixed cost vs. variable cost project with suppliers that resulted in $1.5M in savings and $500K in cost avoidance. MABE SA DE CV, Mexico 2006 to 2007

Logistics Manager

Directed logistics in support of plants in Monterrey and Saltillo, ensuring continuous availability of necessary product into the market and the materials critical to production of washers and dryers.

Increased Fill rate from 80% to 96% in 6 months through implementation of production program.

Created and sent production plans to manufacturing sites 3 months in advance, based on highly accurate forecasts of final goods required to cover market needs, reducing stock outs 90%.

Leveraged expertise in lean manufacturing methodologies to capture key gains in efficiency, productivity, and effectiveness; maintained minimum inventory while optimizing supply chain budget. PROFESSIONAL CONSULTANT 2005 to 2006

Served as trusted advisor and subject matter expert, providing guidance and direction to commercial clients in areas of international business, new business, supply chain management, logistics, and process improvement. ADDITIONAL RELATED EXPERIENCE

BAXTER MEXICO SA DE CV, Mexico - Trade & International Business Manager (Business Unit Manager) GLAXOSMITHKLINE MEXICO SA DE CV, Mexico - Sourcing Category Manager - Procurement Traffic BASF COATINGS DE MEXICO SA DE CV, Mexico - Export Manager IDEAL STANDARD SA, Mexico - National Procurement Manager Fittings and Plastic Division EDUCATION TRAINING SKILLS LANGUAGES

Master of Business Administration (MBA), Marketing, Monterrey Institute of Technology and Higher Education Bachelor of Arts (BA), International Business, Monterrey Institute of Technology and Higher Education Business Finance I & II, Harvard Business School, Category Management (CatMan), Certified Purchasing Manager

(CPM), Leading Global Projects, Sourcing Administration and Supplier Development, Pharmaceutical Administration, Global Sourcing Strategy.

Technical Skills: Microsoft Office, SAP

Language Proficiencies: Fluent English and Spanish, intermediate Portuguese; beginner German.

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