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Customer Service Engineering

Lansing, MI
March 29, 2018

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To whom it may concern,

My name is Steve Thornburg and I would greatly appreciate if you to take the time to review my resume and current job description. I believe that I would be a great candidate for potential hire. I am the type of guy that can fit in with most work environments and get along well with most people. I strive for perfection and have been known to take on additional tasks for my own personal knowledge of a particular job or job related activity. I am a firm believer in cross-training and that no one person on a team should hold back information that might otherwise advance the group. A team player is what I am known for being, even if that means doing work that might not be my responsibility. I am currently a student at LCC, the last class I completed was Business Math 117, but I decided to postpone my education as my family started expanding, and I started pursuing better carrier oppertunities. I would like to return to school and complete my college education, and possibly pursue even higher degree.

Please contact me if you have any question,

Cell phone 517-***-****


Thank you in advance for your time and consideration in the review of my resume, Steve Thornburg

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Stephen L. Thornburg

601 E. Thomas St

Lansing, MI 48906

Cell 517-***-****

Alternative Phone 517-***-****

Objective: Administrative / clerical position desired. I’m a quick learner that would like the option to finish college. Leadership / management skills maintained over the past three years including scheduling, prioritizing, project research, inventory and various other office requirements.

Highlights of Qualifications

Computer knowledge

Supply Chain for MRO equipment/supplies

Data base usage

Self sufficient

Contribute well in groups

Perfect attendance

Program management.

Relevant Skills and Accomplishments:

Personal skills

I have used Microsoft programs including Excel, Word, Paint, PowerPoint, and Outlook. Adobe reader writer as well.

I have experience in purchasing program such as SAP & OLIMPIC

I have knowledge of QS 9000, ISO 9001,ISO 1345, ISO 1401,GMP (good manufacturing practices), value stream mapping

Experience in computer programs E-Spend and E-Tool. These programs are used to create and order product, follow history of product, show current availability of product.

M2M (made to manage) programs. Running backlog reports and cross referencing to an extensive database that I created to monitor & update spreadsheet.

Working independently, self sufficient, able to retrieve any and all pertinent information required for making educated decisions.

Work well in groups, I'm not a social loafer, I like to have input and brainstorm with groups to try and make continuous improvement decisions.

I have extensive knowledge of PPE and its applications.

Worked with both standard and metric units.

Continuous code of Business Conduct & Ethics.

I maintained perfect attendance at my past employment, with the exception of sick children.

I work well when tasked with several programs, including scheduling, drop-in's, preliminary paperwork and redesign of internal structure

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Employment History

07/2010-04/2018 Purchasing Agent Ideal Setech

05/2006 –07/2010 Customer Service Specialist HSS Material Management, Lansing MI 03/2000- 05/2006 Quality Planner Symmetry Medical, Lansing, MI 03/1999- 03/2000 Quality Inspector Demmer Corporation, Lansing, MI 03/1992- 03/1999

Quality Inspector


ETM Enterprise, Grand Ledge, MI


High School Diploma acquired from Lansing School District in 1992 I am currently a student at LCC (Lansing Community College) and have completed all my Unigraphics courses as well as some other General Core classes. I have a 3.897 career GPA and accumulated 34 credits. I would like to continue school and complete my Associates degree in a business field.

Notes/Other Information:

Verification / validation of new products and rapid launch programs. I have created my own spreadsheet used in manufacturing for data collection. Prior to my office experience I worked in a forge shop and also part verification in the Final Audit department. I have good knowledge of calipers, micrometers, height gauges, optical comparators, running CMM programs, hardness testers, verifying microstructure, and various other quality verifications. Page 3 of 6



Tammy Parish, known 15 yrs.

State employee-Office Supervisor 10

Phone number 517-***-****, Address: 1928 N.East St. Lansing Mi 48906 Mark Eckley, known 6 yrs.

Stealth Engineering

Phone number 989-***-****, Address: 207 W. Clark St. St. Johns Mi 48879 Professional

Jeff Bernard, Management, worked for 7 years

Jones Lange Lasalle


James Russell, Management, worked for 6 years

Diversified Engineering & Plastics


Matt Holsworth, Management, Supplier Relationship for 7 years Motion Industries


Jason Tabor, Print Verifier, work and school with 1 year Symmetry Medical Jet Engineering and Lansing Community College Phone number 517-***-****

Jeff Schieding, Drafter Designer CAD-CAM, worked with 5 years Symmetry Medical Jet Engineering

Phone number 517-***-****

Josh Thomet, Engineering Co-op, worked with 3 yrs

Symmetry Medical Jet Engineering

Work Phone 517-***-**** ext 412

Cell Phone number 616-***-****

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Purchasing Agent / Customer Service Specialist

Work directly with General Motors Spare Parts Coordinator & Production Manager to ensure the facility has required parts to support any and all maintenance or production needs. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Process all orders submitted by various departments within General Motors. 1. Send out request for quotes to various vendors in search of the lowest price and shortest delivery times.

2. Compare product substitution that might allow shorter lead time or lower cost. 3. Prioritize according to project dates or known lead times

Negotiate terms and conditions with new vendors.

Negotiate discounts with vendors.

1. Inquire about discounts offered based on quantity ordered. 2. Inquire about discounts offered based on dollar amount ordered. 3. Inquire about discounts offered for Single Source Provider.

Schedule delivery dates/destinations with vendors for large projects that are scheduled within General Motors.

Follow up on orders placed to ensure on time delivery.

Work with vendors to expedite product for emergency situations

Maintain/support Point of Use areas that contain products that have a high turnover rate

1. Utilize a two-bin system that holds the min/max for product use. 2. Placing orders to replenish depleted stock.

3. Add product that might be required

4. Monitor usage for possible removal/reduction of product with low usage.

Additional duties as requested by management

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To perform this job successfully, an individual must be professional, proactive and positive, with customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Technical Skills

Working knowledge of personal computer, keyboard, and various software programs.

Knowledge of terms and conditions

Knowledge of various office equipment.

Ability to judge performance of vendors and inform fellow Customer Service Specialist OTHER SKILLS AND ABILITIES

Strong interpersonal skills.

Good verbal and written skills.

Proven organizational skills.

Ability to explain how and why specific conclusions were reached.

Ability to maintain confidentiality.

Ability to work well under pressure and to remain flexible to changing schedules and demands.

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