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Customer Service Human Resources

Location:
Kings County, NY
Posted:
March 29, 2018

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Resume:

SHIRLEY LARRIER

**-** **** ****** #**

Elmhurst, NY 11373

718-***-**** (H) – 718-***-**** (M)

ac4y1u@r.postjobfree.com

MTA NYC / Administrative – October 2014 – Present (Temp Position)

SharePoint keeps track of versions of a document, in case you need to retrieve a previous version. Receive e-mail notifications when changes to a document are made.

Handle procurement requests for purchases received

Schedule all employees for training using PeopleSoft.

Handle requests for purchases.

Create Manual for all development division.

Help maintain and redesign forms used for MTA employees in Radio and Security Systems.

Moelis & Company/ Presentation Specialist – May 2014 – October 2014 (Contingent worker)

Workflow coordinator

Scanned handwritten signatures into the computer and saved in PDF format.

Worked with document scanners to run documents page- by- page through scanners so the text and images were copied into a computer or onto a storage device.

List of topics (usually lists the titles of all the main slides)

Body of slides that handle the topics (handles the topics in the order deemed persuasive and/or logical; usually includes data in graphs or tables)

Responsible for putting pitch books together using PowerPoint, Illustrator, Photoshop, Word and Excel for investment bankers, and mergers and acquisitions.

SharePoint keeps track of versions of a document, in case you need to retrieve a previous version. Received e-mail notifications when changes to a document were made.

Department of Transportation (DOT) / Data Analyst – Feb 2013– March 2014 (Temporary)

DOT- Finance Depart. – Collected, processed and analyzed data in support of the Agency's request for grants from the federal government to compensate for damages done by Superstorm Sandy. Used Excel and SharePoint.

Metropolitan Transit Authority (MTA) / HRIS – Feb 2012 – December 2012 (Temporary)

(MTA) / Human Resources Operations Analyst

Gathered, validated and maintained data and other transaction inputs using Excel.

Entered transactions in PeopleSoft and the service request management tool.

Provided satisfactory customer service by receiving, analyzing, researching and resolving.

Performed/supported cyclical processing and period-end activities.

Prepared new hire/termination documents using PeopleSoft.

Prepared employment verification forms and letters.

Verified I-9 documentation and maintained records to ensure up-to-date compliance.

Presentation Specialist

Created templates using PowerPoint and Word 10 for Benefits, Payroll, and HRIS materials.

Prepared animated PowerPoint slides for training materials for Shared Services of the MTA Business Service Center (NYC Transit, NYC Bus, Bridges and Tunnels, LIRR, Metro North Railroad, etc.).

Created training materials In PowerPoint for (CMC) Customer Management Center, which is the call center for MTA.

Prepared training materials in PowerPoint for the (DMC) Documentation Management Center, which is part of the HR Department.

Linked charts and tables, and used advanced Excel skills, including building macros, lookup functions, conditional formatting, and pivot tables.

Helped prepare training materials for Human Resources Department, which is a shared service center (BSC) Business Service Center for MTA.

Put together training books for new employees in all areas of MTA.

Independent Contractor/ Presentation Specialist – January 2008 – June 2012

Clients Included:

Financial: The Moelis Company; Credit Suisse; Deutsche Bank (Compliance Department)

Advertising/Medical: The Impact Group; Cline, Davis & Mann; McCann Worldgroup; The Madison Group;

The Impact Group; EuroRSCG Life Medical, Young & Rubicam Group (Current Medical Directions);

Created slides for PowerPoint presentations for a diverse range of companies.

Utilized Word and Excel to convert charts and graphs into PowerPoint.

Created templates using PowerPoint.

Formatted presentations to make into deliverable documents.

Formatted proposals, pitch books, and deliverable documents for client-facing events for mergers and acquisitions.

Bank of America (Williams Lea) / Presentation Specialist – December 2005 – December 2007

Created organizational charts using PowerPoint; proofread operators’ pitch books and deliverable documents.

Responsible for putting pitch books together using PowerPoint, Keynote, Illustrator, InDesign, Word and Excel for investment bankers, and mergers and acquisitions.

Revised existing documents into new presentations and proposals.

Lead backup for workflow coordinator.

Meredith Corporation / Presentation Specialist August 2001 – November 2005

Created newsletters, brochures, and 35MM slides using QuarkXPress, PowerPoint, Word, Excel, Photoshop, and Illustrator.

Worked with companies reviewing scanned images, formatting, proofreading and working on pitch books and deliverable documents.

Reviewed scanned images, performed reject repair, data entry, and data validation on images in batches, and verified and/or made corrections concerning document information as necessary.

PricewaterhouseCoopers, New York, NY

Computer Graphics Specialist

(Presentation Center) March 1996–February 2001 (Perm.)

(Corporate Finance Department) July 1994 – March 1996 (Temp.)

Developed PowerPoint presentation layouts for corporate finance department and the marketing, media and business development departments, using QuarkXPress, PowerPoint, Word, Excel, Photoshop, and Illustrator.

Linked charts and tables, and used advanced Excel skills, including building macros, lookup functions, conditional formatting, and pivot tables.

Prepared presentations using scanned images, stock photography, flow/organization charts, and graphs.

Formatted proposals, pitch books, and deliverable documents for client-facing events for mergers and acquisitions.

EDUCATION:

Touro College – New York, NY – BS in Business Management & Administration

Bramson ORT College – Forest Hills, NY – Associates degree in Information Technology

A-Tech Institute – Certified Internet Webmaster (CIW)

TECHNICAL SKILLS: PC/Macintosh, Photoshop, Illustrator, PowerPoint, Flash, InDesign, Microsoft Word, Lotus Notes, Excel, Access, PeopleSoft and SharePoint.

CERTIFICATIONS: CIW: Certified Associate (Foundations/I-Net+, Professional E-Commerce and Master

Site Designer) Microsoft: Certified MOS (PowerPoint and Word)



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