Personal Resume of
** ******* ******, ***** #***, Toronto, Ontario, M4M0A6
A bilingual (English and French) Human Resources leader with 20 years of experience leading teams to deliver key initiatives and people programs that support the attainment of strategic business objectives. Recognized as a passionate and dedicated business partner who acts as a catalyst for change using a pragmatic, engaging and results oriented strategic approach. Demonstrated areas of expertise include:
x Performance enhancement and management
x Culture change
x Strategic and tactical planning and execution
x Talent acquisition and succession planning
x Mergers and acquisitions
x Executive coaching
x Organizational design
x Compensation and benefits; design and execution
x Policy creation and regulatory compliance
x Training and development
Professional Employment History
Self Employed (Toronto, Ontario) 2018 to present
Senior Human Resources Consultant
x Support the success of leaders and professionals with career coaching and guidance. x Partner with leaders of small organizations on Human Resources and efficiency improvement projects and strategies targeted to increase employee engagement and improvements in operational effectiveness. President’s Choice Financial (Toronto, Ontario) 2012 to 2017 Senior Director of Human Resources
x As the functional head of human resources for the Loblaw banking division, I was responsible for the HR strategy and delivery of core HR initiatives that supported significant business growth and expense management. x As a member of bank executive team, I provided quarterly updates to the bank board of directors, auditors and regulators (OSFI) on all bank HR matters.
x Led the evolution of a leader driven performance and talent management culture with the expansion of succession management and performance management processes for the bank. x Developed processes and managed all aspects of critical people metrics including organizational design, headcount and management of compensation programs with an annual budget exceeding $18M. x Demonstrated strong organizational skills and leveraged relationships across the businesses to introduce a regulatory compliance structure for HR resulting in consistent positive audits. x Developed and implemented performance management and compensation processes to drive organizational focus, role clarity and colleague retention.
x Recognized with a Key Contributor Award was selected as the sole leader to represent the bank in a six month cross functional executive development program developed for Loblaw by Schulich School of Business at York University in 2016 National Bank of Canada (Toronto, Ontario) 2010 to 2012 HR Manager for Personal & Commercial Banking in Ontario, Atlantic and Western Canada x Provided strategic and consultative support (in French and English) to the regional executives regarding corporate and business unit focused initiatives primarily focused on organizational design, leadership development, and performance management. x Developed and administered region specific processes to manage annual compensation awards. x Improved effectiveness and delivery of corporate business and HR programs by establishing relationships with Francophone head office executives and HR partners ensuring program design and delivery suited the specific markets outside of Quebec. State Street Canada (Toronto, Ontario) 2006 to 2010 Assistant Vice President, Human Resources
x Provided strategic and consultative support to executives in Toronto and Montreal on all people related matters such as performance management, organizational design and restructuring, compensation and employee retention. x Led the development, implementation and leadership training of core HR initiatives (including revised HR Canada policies, new regulatory compliance program, introduction of an Alternate Work Arrangements program). x Led the successful integration of 100 employees following an acquisition through the final integration of the business. x Selected as the functional HR lead for Canada for a complex and lengthy restructuring project (including logistics liaison with global HR office, development and deployment of Canadian action plans, creation of process and lead execution process). ADP Canada (Montreal, Quebec) 2000 to 2005
Regional Human Resources Manager, Eastern Canada
x Established a new HR team structure with a focus on interactive partnerships with the business with a focus on improving management effectiveness, employee productivity and quality. x Led local executive team through several significant organizational changes including several restructuring events, growth of business segments by more than 100% as well as a Quebec based acquisition with more than 175 employees. x Partnered with regional VP of sales and corporate HR peers to develop operational strategies; achieving goals of improved employee engagement and retention.
Pfizer Canada (Adams Operations) (Toronto, Ontario) 1998 to 2000 Site Human Resources Manager/ HR Business Partner
x Co-facilitated an interdisciplinary task force that successfully improved production volumes by 53%, successfully introduced 24X7 shifts while maintaining high level of employee engagement. x Coached and developed leaders to manage and lead change through a challenging acquisition process by Pfizer x Initiated and deployed a project to resolve discrepancies in corporate RRSP plan Federal Express Canada (Montreal and Mississauga) 1990 to 1998 Senior Employee Relations Representative
x Supporting the key strategic objective to remain union free, provided front line consulting and coaching services to management and employees (up to 650 in several provinces) on topics such as policy interpretation and application, performance management, and management development.
x Actively guided management through employee performance improvement and conduct issues with an active role in the legal processes.
x Led annual employee satisfaction survey and partnered with management with the development and execution of resulting action plans
Formal Education Highlights
Concordia University; Montreal, Quebec
Bachelors of Commerce Degree
George Brown College, Toronto, Ontario
Constructivist Career Counselling Certificate - In progress Schulich School of Business, York University; Toronto, Ontario Loblaw Accelerated Leadership Program
Business and personal references are available upon request Personal and Confidential