Pratima

Email: ac4y14@r.postjobfree.com

Ph #: 949-***-****

Professional Summary:

Over 7+ Years of IT experience that includes 4+ years experience in Salesforce CRM Platform and 3 years of experience with Java technologies.

Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, Multi-tier, web-based, and portals based object oriented enterprise applications.

Experience in Administration, Configuration, Customization, Development and support on Salesforce.com Platform.

Experienced in Salesforce.com Apex Classes, Apex triggers, Visualforce, Force.com API. Hands on experience in developing and deploying custom integration Salesforce.com CRM solution.

Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, S-controls, Standard Controllers, Custom Controllers and Controller Extensions.

Good working knowledge in querying Salesforce.com database using SOQL&SOSL queries using Force.com Explorer.

Ability to effectively translate Salesforce data into business understandable metrics using Reports (Matrix, Summary, and Tabular), Analytical Snapshots, and Dash Boards (Static and dynamic).

Extensive experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats.

In-depth understanding of CRM business process like Campaign Management, Lead Management, Order Management, Account Management and Case Management.

Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Hands on experience knowledge on Administration setup and Force.om, Eclipse IDE, Apex, Visualforce and integration tools like Cast Iron, Apex Data Loader, etc.

Experience in bulk Data mitigation from Excel, MS Outlook and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.

Experience working on Salesforce.com Service cloud and Sales cloud Platform.

Experience in migrating data from various systems into Salesforce CRM using Data ETL tools – Informatica on Demand, Cast Iron, Data Junction (Pervasive), and DQC.

Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.

Hands on Experience in database development using SQL/PL-SQL in MySql, DB2, Oracle.

Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.

Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.

Technical Skills:

Salesforce

Salesforce CRM, Salesforce SFA, Apex Custom Controllers, Apex Classes, Apex triggers, Visualforce Pages/Components, Apex Web Services, SOQL, SOSL, AJAX Toolkit for S-Control, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Salesforce Tools

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Data Loader, Force.com, Excel Connector, Force.com Platform (Sandbox and Production )

Integrating Tool

Apex Data Loader and Informatica On-Demand

Programming

Apex, C, C++, Core Java

Database

Oracle 8i/9i/10g/11g, MS SQL Server

Operating systems

Microsoft Windows (2000/XP/Vista), Linux Apache Mac

Professions Experience:

Client: Zurich Insurance, Schaumburg, IL. Sep 16 – Till Date

Role: Salesforce Consultant

Responsibilities:

Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.

Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.

Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.

Designed and Developed Dashboard to monitor case activities based on geography.

Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.

Integrated external financial systems for synching data in Salesforce.

Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.

Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with the database.

Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

Designed and developed Service cloud and integration.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.

Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.

Performed tasks for Data Migration like Data mapping and Data loading.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Participated in the training sessions provided by the Salesforce team.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce pages, Data Loader, Data Migration, Sales cloud, Service Cloud, SOSL, SOQL, Reports, Custom Objects, Custom Tabs, Email Services, Cast Iron, Eclipse IDE Plug-in, Windows.

Client: Bain Capital, Boston, MA. Oct 15 – Aug 16

Role: Salesforce Consultant

Responsibilities:

Extensively involved in business requirement gathering and Design of process flows and objects.

Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

Created page layouts to organize fields, related list and other details on a record detail and edit page.

Designed and customized Visualforce pages using extension controllers, custom controllers and standard controllers.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Developed Apex triggers, asynchronous classes and test methods to achieve user’s desired functionality.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Developed and configured Dashboards, Ad hoc Reports and Report Folders for different user profiles based on the need in the organization.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Created various profiles and configured the permissions based on the organizational hierarchy requirements.

Created workflow rules and defined related tasks, email alerts, and field updates.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Designed and developed Service cloud and integration.

Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.

Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.

Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.

Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Salesforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Ad hoc Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Client: Frost National Bank, San Antonio, TX. Jan 15 – Sep 15

Role: Salesforce Developer

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.

Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Developed workflow rules for various tasks and Email alerts as per the requirement.

Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.

Developed Approval process for the application by implementing custom formulas in different stages of approval.

Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.

Developed Apex classes and Apex Triggers for various functional needs in the application.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Provided the training to the internal business users to use the application and develop their own custom report.

Environment: Java, Salesforce.com platform, Apex Language, Visualforce Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox, Eclipse IDE Plug-in.

Client: Mercury Insurance, Burbank, CA. Nov 13 – Dec 14

Role: Salesforce Administrator

Responsibilities:

Worked as enhancement team member and performed the roles of Salesforce.com Analyst and Administrator in the organization

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.

Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.

Used the Java Ant for testing and migrated the code to the deployment instance after testing.

Designed various types Email templates for auto response to customers.

Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Participated in the training sessions provided by the Salesforce team and support end users.

Environment: Salesforce.com platform, Data Loader, Apex Pages, Visualforce, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards and Windows.

Company: Sunmax Systems Pvt Ltd, India. Sep 10 – Oct 13

Role: Java Developer

Responsibilities:

Gathered, analyzed and coded Business Requirements.

Participate in the whole SDLC lifecycle from the re-architecture stage to maintenance stage for this product.

Designed the system with object-oriented methodology.

Developed XML and Action classes to implement framework.

Construct Interfaces and API’s for Public classes and detailed private classes using J2EE for the core reservation system.

Creation of custom tags for better navigation of the JSP pages.

Extensively used MyEclipse as an IDE for building, developing and integrating the application.

Designed and developed a highly convenient front end user interface using HTML and Java Server Pages (JSP), for customer profile setup.

Provided utility classes for the application using Core Java and extensively used Collection package.

Extensively used Java Multi-Threading concept for downloading files from a URL.

Developed Core Java classes and methods for handling data from databases.

Extensively used Eclipse IDE for developing, debugging, integrating and deploying the application.

Extensively worked on SQL Queries, Stored procedures and Triggers.

Created the database tables with indexes and views in the database-using Oracle.

Responsible for Analysis, Coding and Unit Testing and Support.

Environment: Java, J2EE, JSP, EJB, IBM Web Sphere, SQL, XML, XSLT, XHTML and Windows.

References: Will be provided upon request.

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