Experience Summary

Qualified professional, MSC in Information Technology and Management with 8 Years experience and valid H1B work Visa.

Adept in installation, configuration, troubleshooting, security planning and

implementation across LAN, Firewall, Load balancer, Well versed with designing, planning, implementation administration and troubleshooting.

Qualified individual with a natural flair for technical support, aim at achieving optimum level of customer satisfaction.

Proven technical/ managerial competencies in structuring customized hardware and networking solutions.

Good communication skills and proficient domain knowledge with comprehensive understanding and practical knowledge of various languages, operating systems and software.

Skills Summary

Domain

Education,Oil & Gas, Transport, Service,Support and Communication.

Programming Languages

NA

Operating System / ERP Version

Windows 7,Windows 10, 2008,2012, RHCE Linux, Fedora, Ubuntu, FreeBsd.

Tools / DB / Packages / Framework / ERP Components

NetScaler, Networking, Network Security, Citrix Xendesktop, XenApp,VMware ESXi, XenServer, Fiddler, Active Directory, DHCP, GTM, Wireshark & Command Centre.

Hardware Platforms

Dell,HP,IBM, ASA 5505, 5510,5520, FWSM 6500, PIX Firewall 515E, VPN Concentrator, Cisco switches, Router, Citrix Application FW, Citrix MPX 5500,VPX 1000,2000,5000 SDX 11500, Citrix CloudBridge, IPS, AVAYA End node, Checkpoint Firewall.

Professional Certifications/ Trainings

(CCNA)Cisco Certified Networking Administrator (id- CSCO11516550) course,

(CCNA Security) id-csco11516500

Ethical Hacking course completed.

(CCA) Citrix certified Administrator in Netscaler load balancer

(CCA) Citrix certified Administrator in Access Gateway

(CCA) Citrix XenServer administration ( Type 2 hypervisor)

(MCSE) MICROSOFT CERTIFIED SYSTEM ENGINEER 2003 server MCP (id-5848641).

(CCEE) Citrix Certified Enterprise Engineer.

CCIE Security: Completed cisco CCIE security written exam. Preparing CCIE lab exam

RHCE course completed

Training on Algosec completed.

ITIL training completed.

Work Experience

Project 1

Project Name

International Monetary Fund

Team Size

4

Start Date

Feb 2017

End Date

Till Date

Project Description

Netscaler support for IMF infracture with SSL Juniper VPN .

Citrix XenDesktop to mobilize the business.

Role & Contribution

Working on L3 issues, changes, Problem management and RCAs.

SSL VPN.

AAA feature to perform SSO, LDAP, RADIUS, SAML, TACACS.

Provided support to Fund users.

Perform changes based on users requirement.

Installation of Windows Servers for Xendesktop environment and configure Roles .

Installation, configuration, and troubleshooting Citrix NetScaler devices,Citrix Access Gateway,Storefront,Controllers and Windows Operating systems.

Experience in Installation, configuration, and troubleshooting Citrix NetScaler devices, Citrix Access Gateway, Webinterface and Storefront .

Worked on implementation of load balancer configuration and VPN using the Citrix NetScaler

Experience in NetScaler Upgrade and Backup of configuration

Monitor alarms of NetScaler systems and other citrix servers including Appsense servers

Manage Netscaler Load balancer SDX, VPX in multiple datacenter.

Juniper VPN troubleshooting.

Technology & Tools

Netscaler, XenDesktop, Juniper SSL

Key Achievments

Work Experience

Project 2

Project Name

MOG XenDesktop Support & NetScaler Support

Team Size

9

Start Date

June 2014

End Date

Till Date

Project Description

NetScaler is an application delivery controller that maximizes the performance and availability of all applications and data, and also provide secure remote access to any application from any device type.

Citrix XenDesktop enables IT to mobilize the business, while reducing costs by centralizing control and security.

Role & Contribution

Working on L2/ L3 issues, changes, Problem management and RCAs.

Manage corporate ASA firewall implementing security rules and mitigating network attacks..

Basic firewall Initialization, Device management, NAT, VLANs, High availability and redundancy, Security contexts, MPF,

SSL VPN.

AAA feature to perform SSO, LDAP, RADIUS, SAML, TACACS.

Provided support for internal network and system related trouble tickets.

Manage ACL (Object group) across domain, Perform changes based on users requirement.

Installation of Windows Servers for Xendesktop environment and configure Roles .

Installation, configuration, and troubleshooting Citrix NetScaler devices,Citrix Access Gateway,Storefront,Controllers and Windows Operating systems.

Experience in Installation, configuration, and troubleshooting Citrix NetScaler devices, Citrix Access Gateway, Webinterface and Storefront .

Worked on implementation of load balancer configuration and VPN using the Citrix NetScaler

Experience in NetScaler Upgrade and Backup of configuration

Monitor alarms of NetScaler systems and other citrix servers including Appsense servers

Manage Netscaler Load balancer SDX, MPX,VPX including different geographical location.

-SSL VPN implementation to perform Client cert authentication for locations ABZ, EBJ, HOU, DOH, AKT.

Technology & Tools

Citrix XenDesktop,VMware,Nutanix,NetScaler,Windows

Key Achievments

Received STAR award for Techinical support.

Work Experience

Project 2

Project Name

Citrix R & D India Pvt Ltd.( Escalation Engineer)

Team Size

25

Start Date

4th July 2011

End Date

20 June 2014

Project Description

Fixing Load Balancer issues, Access Gateway SSL vpn, Content Switching, SSL offload, TCP/IP.

Role & Contribution

Member of citrix networking frontline time for Managing TAC support issue related networking products like Netscaler, Branchrepeater, Access Gateway.

Troubleshoot Linux core related to log files, file management, LVM, ext2 ext3 Filesystem, perform backtrace to locate core and crash.

Manage private keys, FIPS modules.

DHCP relay and GSLB implementation for DNS services to load balance across globe.

Work on wireshark capture to perform RCA on customer data traffic.

Look into and managing Siebel ticketing tool which include updated process follow in regards with SLA

Handel networking configuration on devices like Netscaler LB, Branchrepeator wanscaler, Access Gateway, Switches, Firewall and assist clients in regards with deployment and networking design.

Depending on severity of the issue communicate with DEV team and if required with engineer team in case of come across any bug

Process RMA of faulty device after verifying the same.

Manage vlan, device High Availability, SSL VPN tunnel, SSL offloading, Content switching, GSLB load balancing which are core technology and features on the box.

Manage internal TAC datacenter to replicate customer environment.

Technology & Tools

Networking, Wireshark, Putty, Winscp, salesforce, Fiddler.

Key Achievments

Received best employee award and promoted as escalation engineer from frontline engineer

Work Experience

Project 3

Project Name

Ciber Sites India Pvt Ltd

Team Size

5

Start Date

31-Aug-2009

End Date

16th June 2011

Project Description

Managing LAN and WAN network.

Manage Worldbank ED5 machines.

Role & Contribution

Managed Xendesktop Environment with PVS and Appsense

Member of CIBER Inc, Infrastructure team for managing LAN, WAN and WalleniusWilhelmsenLogistcs and World Bank Group (customer) network.

Look after the Monitoring, Managing, and optimizing of the whole Network infrastructure.

Handling Network configuration in devices like Switches, Router, Firewalls.

Work close with Windows and citrix team for firwall (FWSM) rules to allow data traffic as requested via CR.

Creating New VLAN configuration.

Configuring VTP, PVST whenever new switches are adding to the network and ASA, IPS management.

Creating new VPN tunnels Remote access and resolving the user issues and updating the tickets in CA and SLM.

Handle the troubleshooting of the customer/users problems for the tickets and resolving them in a timely manner.

Execute the change requests from customers/users after ensuring that due approvals are received.

Coordinating with ISPs whenever WAN links facing problems.

Look after the total device monitoring for global offices through Spectrum.

Live monitoring and Capturing of bandwidth utilization of the entire network links.

Installing, configuring and troubleshooting of Wireless devices like Access Points, Router, and wireless client devices.

Technology & Tools

Cisco Networking, Firewall, Windows AD, CA, Spectrum, Putty, Wireshark, Filezilla Client

Key Achievments

Played key role in datacenter migration.

Educational Qualification

Education & Credentials

B.sc in Information Technology

M.sc in Information Technology and Management

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