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Customer Service Management

Location:
Bengaluru, KA, India
Posted:
March 27, 2018

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Resume:

BHARATH.G

ac4xxe@r.postjobfree.com

998*******

Profile:

Bharath Soft Skills Trainer has a sound understanding of needed traits for workplace

Success and a strong ability to train employees in improving those characteristics. He

Has extensive experience with making presentations, giving assessments, Identifying

Soft skills training needs. A Post graduate in Hotel Management and six years of

Experience working as a soft skills trainer.

Highlights:

Strong knowledge of soft skills affecting the overall functioning of various industries

Excellent evaluative, assessment and training skills

Good verbal and written communication skills

Good interpersonal abilities

Knowledge of Emotional Quotient as related to organizations

Sound knowledge of appropriate soft skills

Excellent ability to help workers in many industries improve upon skills

KEY COMPETENCIES-

Customer Handling Skills - Communication Skills - Interpersonal Skills Presentation Skills - Business Etiquettes – Time Management- Negotiation Skills- Goal Setting Leadership Skills- Consumer Behavior –Team Building Work place etiquette- Campus connect- Product Training-Business communication

CERTIFICATIONS-

Certified Soft Skills Trainer, NEXT- Bangalore

Current:

Empanelled with Retails, Airlines, IT, Banks, Pharmaceutical and colleges programs across India and overseas

Empanelled with major corporate in India conducting mystery shopping and designing the training and delivering the content as per the need for better customer service

Projects:

1.Godrej & Boyce Mfg. Co. Ltd

Conducted a training program for the Technicians of Karnataka on below skills

How to talk to the customers on phone

On how to behave in front of customers

How to tackle special cases in some problems

Other Soft Skills

2.PSN, Tata Hitachi

Trained technicians of Karnataka on below skills

Employee Communication ( Towards customers, superiors, and coworkers)

Motivation

Ability to meet circumstances / Customers

Reporting process, stress factors and control

3.Reliance Trends, Bangalore

Conducted trainings for Customer Service Associates on below skill

Development and delivery of training on Retail Sales

Soft Skills

Related Behavior training

4.Metro cash & Carry, Bangalore

Delivered trainings for Front Line Staff on below skill

Employee Communication

Customer needs

Ability to interact with different kind of customer

Cross selling

5. Big Bazaar, Future group, Bangalore

Conducted trainings for counter sales associates for HP and Compaq

Soft Skills

Behavioral training

Managing stress

Customer expectation

6. Bajaj Fin Serv, Bangalore

Conducted training for FOS Team, Bangalore on below skills

Introduction, Expectations &

Goal setting

Effective communication

Active Listening

Conflict Management

Conducted Mystery Shopping

7. Pantaloons, Bangalore

Conducted training for CSA’S on below skills

Customer Service

Time management

Conflict management

8. PepperFry.com, Bangalore

Conducted training for Fitters, Carpenters -SAMWAD AN DIALOGUE

Our Pepper fry – My Brand

Understand Role & Responsibility

Importance of Grooming, Body Language and Communication

Customer and his role in our success

Standard Steps of Process – Assembly

Objection Handling Scenarios

Dealing with different customers

Action Plan – I Pledge

9. Training for major jewelry chains in Bangalore

On customer service

10. PPR InfoTech pvt ltd, Jalandhar, Punjab

11. Andromeda

12. A-B worldwide, Noida

13. Net Ambit Financial Services

14. Mahindra Com Viva, Bangalore

15. Gigabytes, Pune

16. Golden beach resort hotels, Pattaya, Thailand

17. Baiyoke group of hotels, Bangkok

18. IBM, Lenovo

16. Training programs for colleges

1. SIT, Tumkur

2. HMS, TUMKUR

3. DON BOSCO, Bangalore

4. Dayananda Sagar Academy of Technology and Management, Bangalore

5. SSCET, Annamalai University, Palani

6. Government Management College, Bangalore

7. SJRC, Bangalore

8. Vivekananda Institute of Technology, Puttur

15. Corporate Training

16. Successfully completed syllabus training program for an

International play school in Lucknow, Delhi and Hyderabad through Edu comp

PREVIOUS WORK EXPERIENCE

JULY 2009 TO Till Date

CARLTON (25 year old European leading Travel Company)

Soft Skills and Process

Trainer

SEP 2008 TO MARCH 2009

LENOVO (IBM PARTNER)

Specialized soft skills trainer and sales trainer

FEB 2006 TO AUG 2008

KOUCHAN INFOTEL ACADEMY

U.S ACCENT TRAINER and HR Recruiter (Consultant Soft Skills Trainer and HR Recruiter for HP)

DEC 2003 TO FEB 2005

OPTIMUS, Polaris Software

Customer Service

PROFESSIONAL QUALIFICATIONS

Qualification

Institute Studied

Year Of Passing

% Scored

Bachelors in International tourism management

VMU,UGC

2009

69.5

Advanced diploma in animation’s, AICTE recognized

Arena multimedia

2003

78.5

Post-graduation diploma in hotel management

VMU,UGC

2011

68.8



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