Customer Service Management
Resume:
BHARATH.G
***********@*****.***
Profile:
Bharath Soft Skills Trainer has a sound understanding of needed traits for workplace
Success and a strong ability to train employees in improving those characteristics. He
Has extensive experience with making presentations, giving assessments, Identifying
Soft skills training needs. A Post graduate in Hotel Management and six years of
Experience working as a soft skills trainer.
Highlights:
Strong knowledge of soft skills affecting the overall functioning of various industries
Excellent evaluative, assessment and training skills
Good verbal and written communication skills
Good interpersonal abilities
Knowledge of Emotional Quotient as related to organizations
Sound knowledge of appropriate soft skills
Excellent ability to help workers in many industries improve upon skills
KEY COMPETENCIES-
Customer Handling Skills - Communication Skills - Interpersonal Skills Presentation Skills - Business Etiquettes – Time Management- Negotiation Skills- Goal Setting Leadership Skills- Consumer Behavior –Team Building Work place etiquette- Campus connect- Product Training-Business communication
CERTIFICATIONS-
Certified Soft Skills Trainer, NEXT- Bangalore
Current:
Empanelled with Retails, Airlines, IT, Banks, Pharmaceutical and colleges programs across India and overseas
Empanelled with major corporate in India conducting mystery shopping and designing the training and delivering the content as per the need for better customer service
Projects:
1.Godrej & Boyce Mfg. Co. Ltd
Conducted a training program for the Technicians of Karnataka on below skills
How to talk to the customers on phone
On how to behave in front of customers
How to tackle special cases in some problems
Other Soft Skills
2.PSN, Tata Hitachi
Trained technicians of Karnataka on below skills
Employee Communication ( Towards customers, superiors, and coworkers)
Motivation
Ability to meet circumstances / Customers
Reporting process, stress factors and control
3.Reliance Trends, Bangalore
Conducted trainings for Customer Service Associates on below skill
Development and delivery of training on Retail Sales
Soft Skills
Related Behavior training
4.Metro cash & Carry, Bangalore
Delivered trainings for Front Line Staff on below skill
Employee Communication
Customer needs
Ability to interact with different kind of customer
Cross selling
5. Big Bazaar, Future group, Bangalore
Conducted trainings for counter sales associates for HP and Compaq
Soft Skills
Behavioral training
Managing stress
Customer expectation
6. Bajaj Fin Serv, Bangalore
Conducted training for FOS Team, Bangalore on below skills
Introduction, Expectations &
Goal setting
Effective communication
Active Listening
Conflict Management
Conducted Mystery Shopping
7. Pantaloons, Bangalore
Conducted training for CSA’S on below skills
Customer Service
Time management
Conflict management
8. PepperFry.com, Bangalore
Conducted training for Fitters, Carpenters -SAMWAD AN DIALOGUE
Our Pepper fry – My Brand
Understand Role & Responsibility
Importance of Grooming, Body Language and Communication
Customer and his role in our success
Standard Steps of Process – Assembly
Objection Handling Scenarios
Dealing with different customers
Action Plan – I Pledge
9. Training for major jewelry chains in Bangalore
On customer service
10. PPR InfoTech pvt ltd, Jalandhar, Punjab
11. Andromeda
12. A-B worldwide, Noida
13. Net Ambit Financial Services
14. Mahindra Com Viva, Bangalore
15. Gigabytes, Pune
16. Golden beach resort hotels, Pattaya, Thailand
17. Baiyoke group of hotels, Bangkok
18. IBM, Lenovo
16. Training programs for colleges
1. SIT, Tumkur
2. HMS, TUMKUR
3. DON BOSCO, Bangalore
4. Dayananda Sagar Academy of Technology and Management, Bangalore
5. SSCET, Annamalai University, Palani
6. Government Management College, Bangalore
7. SJRC, Bangalore
8. Vivekananda Institute of Technology, Puttur
15. Corporate Training
16. Successfully completed syllabus training program for an
International play school in Lucknow, Delhi and Hyderabad through Edu comp
PREVIOUS WORK EXPERIENCE
JULY 2009 TO Till Date
CARLTON (25 year old European leading Travel Company)
Soft Skills and Process
Trainer
SEP 2008 TO MARCH 2009
LENOVO (IBM PARTNER)
Specialized soft skills trainer and sales trainer
FEB 2006 TO AUG 2008
KOUCHAN INFOTEL ACADEMY
U.S ACCENT TRAINER and HR Recruiter (Consultant Soft Skills Trainer and HR Recruiter for HP)
DEC 2003 TO FEB 2005
OPTIMUS, Polaris Software
Customer Service
PROFESSIONAL QUALIFICATIONS
Qualification
Institute Studied
Year Of Passing
% Scored
Bachelors in International tourism management
VMU,UGC
2009
69.5
Advanced diploma in animation’s, AICTE recognized
Arena multimedia
2003
78.5
Post-graduation diploma in hotel management
VMU,UGC
2011
68.8
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